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“wigan v saints” 5 of 5 stars
Review of Mercure Wigan Oak Hotel

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Mercure Wigan Oak Hotel
3.0 of 5 Hotel   |   Orchard Street, Wigan WN1 3SS, England (Formerly The Wigan Oak Hotel)   |  
Hotel amenities
Ranked #5 of 14 Hotels in Wigan
Southampton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“wigan v saints”
5 of 5 stars Reviewed February 5, 2013

Only stayed here for one night, was in the area for Saints game against Wigan. The hotel was ideally situated for the pubs of Wigan which we utilising!! The room was spot on, beds were comfy, and bathroom was spotless. All the staff we spoke to were friendly and helpful, answering any questions we asked. Next time i am in the area, i will definitely be using this hotel again!!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review, February 6, 2013
Your review is very much appreciated and I was delighted to read that you enjoyed your stay with us.

I was especially pleased to read your comments regarding our staff and have passed these on to all departments.

I hope that we get the opportunity to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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322 reviews from our community

Traveler rating
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    63
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Grenoble, France
Top Contributor
130 reviews 130 reviews
48 hotel reviews
Reviews in 66 cities Reviews in 66 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed February 3, 2013

Typical hotel of a hotel chain but at least there are no unpleasant surprises. Clean, functional rooms and an excellent buffet breakfast. The location is absolutely perfect in the city centre and there is adequate parking space. In addition, the location is extremely quiet.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review, February 5, 2013
Thank you for your review. We do receive many positive comments regarding service and our ideal town centre location and I was very pleased to read that you found these to your satisfaction. I do hope that you will choose to stay with us when you next visit Wigan.
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Harrogate, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 23, 2013

Convenient location for town centre and allocated quiet room in hotel as requested. The restuarant staff were helpfull and friendly. The lady on reception was welcoming and answered my questions regarding town facilities.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review, January 24, 2013
Thank you for your review of our hotel. I am very pleased that you enjoyed your stay and your kind comments regarding staff have been passed on to all departments. We hope that you will choose the Mercure Wigan Oak Hotel when you are next visiting the area. We look forward to seeing you.
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Holywell, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 18, 2013

STAYED FOR TWO NIGHTS IDEAL LOCATON FOR SHOPS PARTNER GOING ON DRIVING EXPERIANCE AT NEARBY TRACK. BRECKFAST GOOD VALUE FOR MONEY CAR PARK FREE ONLY DOWNFALL NOISE FROM TRAFFIC AND OTHER GUESTS BANGING DOORS LATE AT NIGHT AND EARLY MORNING. poor staff on reception on arrival busy fininghing tasks on computer while we stood there waiting to check in leaving could barely say goodbye. excellent staff at bar and at breckfast some staff need to speak english better and put smile on face. overall ideal place to stay for shopping and if u can get chaep deal.

Room Tip: stayed in double room good size bed if u like beds at different heights
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review, January 21, 2013
Thank you for you review and I am pleased that, overall, you enjoyed your stay. I was, however, very concerned regarding your comments about reception staff. I have spoken to my Head Receptionist regarding this to ensure that we do not receive similar comments in the future. We are involved in an overseas student work experience program and do have staff on active duty who are using a working environment to improve their English.
I do hope that we have the opportunity to welcome you back soon.
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West Sussex
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 16, 2013

Excellent Hotel located right on the edge of the town, takes 2 minutes to walk into the shopping area or evening entertainment areas.
Hotel has a good bar and relaxing lobby area
Breakfasts are good, self service buffet type but always had a very nice breakfast

We normally book a few rooms once a year where I come up with friends to have a weekend in Wigan. We have booked again for end of April 2013 and are all looking forward to it.

The hotel is very easy to find and has a large car park, rooms are very nice very comfortable and serviced by stairs or lift for upper floors

Very quiet hotel, we like it because you can leave the car and wander to the local pubs in minutes.

We have stayed here a couple of times now and have always received excellent service and would not go elsewhere for this type of weekend. You know before you get there that you'll have a very good nights sleep and a very good breakfast before our long journey home

Cant praise his hotel enough

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review, January 17, 2013
Thank you very much for your wonderful review am I delighted that you enjoy your stay with us. There is no better compliment than when a guest returns and I am so pleased that you choose the Mercure Wigan Oak Hotel for your visits. We look forward to seeing you again in April.
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Bryncrug, United Kingdom
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 6, 2013

Although the hotel is situated near a very busy road there was virtually no traffic noise. The room was very clean and had everything you you needed to make your stay a comfortable one. The bed was enormous but when we got into it we realised it was a zip together and the beds were at differing heights so there was s light dip but nothing too major. We slept well and the bathroom was very good with nicely presented toiletries.
The breakfast was a little overcooked but plenty of it and nicely presented. Particularly liked the individual cafetieres of coffee. The staff were polite and friendly. Wasn't over keen on the red wine served from the bar and thought £4.35 for a small glass was a bit over priced, would have liked a choice maybe? All in all a comfortable hotel and met our needs.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review, January 8, 2013
Thank you for your review. I was pleased to read that, overall, you found the hotel to be comfortable and that your stay was enjoyable.

As well as a wide range of drinks available at our bar, we do also have an extensive wine list and I apologise if you were not made aware of this during your stay.

I do hope that you will choose the Mercure Wigan Oak Hotel when you are next in the area and we look forward to welcoming you.
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England
Top Contributor
69 reviews 69 reviews
35 hotel reviews
Reviews in 52 cities Reviews in 52 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed January 3, 2013

Stayed here recently for 1 night on a dinner, bed and breakfast basis. Easy to find although when i first arrived, i wondered how much road noise would be heard in the hotel as its in a busy location. However parking was free and once in the hotel, no traffic noise was heard.

I can honestly say that out of all the hotels that i have stayed in this year, the food served was i think the best i have had and beats the 4 star hotels. Coffee was a little weak at breakfast but that maybe me being a little fussy.

Room was warm, very clean and good shower (over bath)
Lift serving all floors for anyone with walking difficulties.
Bar prices reasonable and not over the top like so many other hotels.

Would certainly recommend and will stay again.

Room Tip: Rooms to the rear of the hotel maybe slightly quieter but i had no problems with noise.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WiganOak, General Manager at Mercure Wigan Oak Hotel, responded to this review, January 4, 2013
Thank you so much for your very kind comments. I was delighted to read these and to know that you enjoyed your stay.

I have passed a copy of your review to all departments and hope that we get the chance to welcome you back soon.

Best wishes for the New Year from everyone at the Mercure Wigan Oak Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Wigan Oak Hotel

Address: Orchard Street, Wigan WN1 3SS, England (Formerly The Wigan Oak Hotel)
Location: United Kingdom > England > Greater Manchester > Wigan
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 14 Hotels in Wigan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Wigan Oak Hotel 3*
Number of rooms: 88
Official Description (provided by the hotel):
Whether you are visiting Wigan for business, taking in a game of Rugby or football or simply a relaxing weekend away, The Mercure Wigan Oak Hotel will make you feel right at home with its welcoming atmosphere and first-class cuisine and if you are a golfer, you'll be in seventh heaven too as we've negotiated preferential rates on the 9 and 18 hole courses at Haigh Hall Golf Complex. The hotel offers free parking and free WiFi for all guests. ... more   less 
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Also Known As:
Wigan Quality Hotel
Mercure Wigan Oak Hotel United Kingdom

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