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“A good place to stay - nice refurbished Premier Inn” 4 of 5 stars
Review of Premier Inn Durham North

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Premier Inn Durham North
Adj. Arnison Retail Centre | Pity Me, Durham DH1 5GB, England   |  
Hotel amenities
Ranked #4 of 19 hotels in Durham
Lincoln
Top Contributor
147 reviews 147 reviews
42 hotel reviews
Reviews in 53 cities Reviews in 53 cities
80 helpful votes 80 helpful votes
“A good place to stay - nice refurbished Premier Inn”
4 of 5 stars Reviewed September 11, 2010

This was my second stay at the hotel and since my previous visit, just about a year ago, it has been re-furbished. Mostly, the hotel rooms, reception, corridors (carpet) are in corporate purple including the uniform of the staff. My room - 37, had a nice Samsung flat screen television with the standard Freeview channels - the promised upgrade from last year had been carried out. There was a new carpet, curtains, sofa bed and even the picture on the wall was in corporate purple. The only thing different from the television ads was that mercifully there was no lifesize cardboard cut out of Lenny Henry in the room although you did have to walk by him in reception!

The bathroom has also been updated and I think they have fitted' modern' lightbulbs in there. You just about need your torch when you first go in there but after a few minutes the light is much brighter. I like the heated towel rail but am not keen on the bath soap dispenser - not very well positioned and a stretch to reach it. Why is there a temperature limiter on the bath hot tap - this means the hot water is hardly that, whereas the basin hot tap dispenses decent hot water.

I like a sheet immediately under the duvet and was able to get one from reception very easily. However I was told that the room make up staff have to operate to strict corporate, room make up guidelines and this does not allow/include the provision of a sheet directly under the duvet. The implication was that the sheet may have been removed the following morning to adhere to corparate rules. This is crazy if so - surely the modest wishes of the guest should come first. Whitbread prides itself on giving guests a good nights sleep.

The adjoining Brewers Fayre is very much standard but the evening meals were good and the breakfast was excellent. Isabella, the breakfast lady was a real star and the staff, virtually without exception were incredibly friendly and helpful. I would also like to mention Tony, the night receptionist who was very helpful and had a good sense of humour.

As last year, I was here for the cricket at Chester Le Street which is about 4 miles and 10 minutes away - dual carriageway most of the way and both the cricket ground and hotel are easy to find. The Ariston shopping centre is only a 7/8 minute walk away and obviously less by car. Shops include a large Sainsburys,Marks & Spencer Simply Food, Boots, Asda Living, Homebase, Next, Lakeland and a McDonalds.

I have now stayed here twice, both for 2 nights and would definitely stay here again and recommend it to friends. You know what you are getting, the staff are very friendly and helpful and it is ideal if you are in the area for the cricket.

  • Stayed September 2010, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Any
English first
Clacton-on-Sea, United Kingdom
Top Contributor
65 reviews 65 reviews
15 hotel reviews
Reviews in 30 cities Reviews in 30 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed June 23, 2010

Stayed here for two nights when returning from Scotland, no complaints whatsoever. The receptionist, Maz, wasexceptionally helpful and friendly and couldn't have been more obliging. The rooms were spotlessly clean, as is the norm with Premier. The adjacent Brewers Fayre was also top notch and breakfast really was 'eat all you can' Again the staff were pleasant and helpful, both at breakfast and in the evenings when we had dinner. Food also excellent.

Only one niggle....don't rely on your satnav to get you there if you enter the postcode, it will take you to a dead end, after driving right past the end of the road that the Premier is in! Enter the road 'Rotary Way' in your satnav and you'll not have a problem.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stirling
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 25, 2010

We were particularly impressed by the reception staff at this hotel who went out of their way to be helpful and friendly. The room had everything we needed (yes they even have soap - unlike Travelodge!) and was ideal with a young child. The staff at the Brewer's Fayre next door were similarly helpful and the breakfast selection and dinner menu very good. The soft play area adjacent to the restaurant was a nice extra. The only downside of the restaurant was that food and coffee took quite a while to arrive although the restaurant was particularly busy the weekend that we stayed.

  • Stayed February 2010, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Premier Inn Durham North

Address: Adj. Arnison Retail Centre | Pity Me, Durham DH1 5GB, England
Location: United Kingdom > England > County Durham > Durham
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Romantic Hotel in Durham
#1 Best Value Hotel in Durham
#2 Family Hotel in Durham
#4 Business Hotel in Durham
Price Range (Based on Average Rates): $
Reservation Options:
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Also Known As:
Premier Inn Durham North Hotel Durham

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