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“Friendly stay” 4 of 5 stars
Review of Premier Inn Durham East

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Premier Inn Durham East
Broomside Lane | Belmont Industrial Estate, Durham DH1 1GG, England   |  
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Ranked #2 of 19 Hotels in Durham
Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Friendly stay”
4 of 5 stars Reviewed January 21, 2014

Only needed to stay one night and found this to be very good value for money, conveniently situated and very comfortable. Staff friendly and helpful. Breakfast had a good selection and the cooked breakfast arrived piping hot. Perhaps the hash browns could be a little thicker, but that is my only quibble!

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with premierinn.com

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296 reviews from our community

Traveler rating
    165
    103
    26
    2
    0
See reviews for
104
107
19
30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
London, United Kingdom
1 review
4 of 5 stars Reviewed January 6, 2014

A pleasant welcome, clean room, clean bathroom, difficult to find without GPS could do with better sign posting,As could most Premier inns!!
Food reasonable, too much fatty choices for healthier people. Could do with a few more healthier options to say the least




  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotherham
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 4, 2014

I am a fan of Premier Inn, ive stayed in them for a long time and will continue to do so. The trouble is, in there efforts to cater for your every comfort, they keep the thermostat in your room. What this basically means is the pipes need time to heat up, or when they are cooling, you get constant tapping sounds. This kept us awake the majority of the evening but credit to the staff, they gave us an instant refund. The bed, the breakfast were quality, the room decor and comfort is top notch. After speaking with the staff, they say the heating is a problem they have told head office about so I am surprised to see so many good reviews on here, as people aren't so forgiving as me.

Room Tip: You havew no chance on foot of getting into Durham unless you are prepared to walk down a Motorway
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Durham East, responded to this review, January 9, 2014
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel did not meet your expectations. We are however, pleased to learn that you were refunded in line with our Good Night Guarantee. Your feedback is very much appreciated as it enables us to improve standards. Thank you once again for your review.
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Durham, United Kingdom
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 30, 2013

Stayed only one night for a family birthday and was very impressed with both the Premier Inn and the bar restaurant next door. A little out of town so we needed to book a taxi for our night out but as the weather was awful we would have probable done that anyway.The staff were some of the most helpful and friendly we have come across in our travels and I wouldn't hesitate to book again next time we need a hotel in the area.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 28, 2013

Very friendly reception and subsequent assistance with extra coffee, milk etc. Quiet night despite howling gales outside. Very convenient close to A1. Excellent Table Table restaurant right next door. My booking for a Meal Deal needed to be changed as it was Boxing Day. Premier Inn rang me a couple of days before and consulted me about the alternative of a special Boxing Day menu which was perfectly acceptable. Paid for breakfast on arrival which was good as I could select Continental - quite sufficient after all the Christmas festivities!

Stayed December 2013, traveled as a couple
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Preston, United Kingdom
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 19, 2013

We were here for Durham Lumière and very much enjoyed our stay in the hotel. The room was the standard premier inn room, but you can't beat the good service and clean rooms. We enjoyed a lovely meal and two great breakfasts in the restaurant - probably one of the best premier inn restaurants I've been in, very cosy and homely. The walk to town is quite far, we did a lot of walking around Lumière and so decided a bus trip to the centre on our second day would be better. This was very simple and straight forward, the bus stop just a short walk from the hotel and buses very frequent. The staff were very friendly and helpful, overall a very pleasing stay!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed November 28, 2013

We've stayed in many a premier inn so was expecting what we always get….great room at a great price! Premier Inn Durham East did not disappoint. We had a call 24 hours before (which we have never had before?) just to confirm our arrival and to make us aware of the roadworks in the area (be aware if your planning on arriving around rush hour!) Check in was swift and the receptionist was polite and friendly. Room was as you'd expect from Premier Inn, clean and fresh and ample space. The reason i haven't given 5 stars is in every other Premier Inn we've stayed in we have always had a king sized bed but not in this one. Not a massive problem but just not what were used to. We ate in the adjoining Table Table for breakfast and our evening meals on both days and had great food and service-again the staff were great and went out of there way to ensure we had everything we needed (we were travelling with 2 toddlers!). Overall a great stay and were already planning our next short break with premier inn.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Durham East

Address: Broomside Lane | Belmont Industrial Estate, Durham DH1 1GG, England
Phone Number:
Location: United Kingdom > England > County Durham > Durham
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Family Hotel in Durham
#6 Business Hotel in Durham
#6 Romantic Hotel in Durham
Price Range (Based on Average Rates): $
Number of rooms: 62
Reservation Options:
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Also Known As:
Premier Inn Durham East Hotel Durham

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