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“Honest Lawyer” 4 of 5 stars
Review of The Honest Lawyer Hotel

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The Honest Lawyer Hotel
3.0 of 5 Hotel   |   Croxdale, Durham DH1 3SP, England   |  
Hotel amenities
Ranked #8 of 19 Hotels in Durham
Rugby, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Honest Lawyer”
4 of 5 stars Reviewed March 20, 2014

First time in the north East this hotel is ideally situated.
Rooms are motel style inn that you can park outside your room.
Rooms are very clean and good value for money.
Ate here each evening because the food is out of this world (I just hope they can keep the chef).
Staff are extremely friendly and helpful. In particular I would like to mention the barman/assistant manager.
Would definitely come here again.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonestLawyerHotel, General Manager at The Honest Lawyer Hotel, responded to this review, March 21, 2014
Dear Bugsby638,
Thank you for your kind review of the hotel, i'm delighted that you have enjoyed your stay with us, and that your meals were 'out of this world'. I can reassure you that Harry isn't going anywhere, he is the Executive Head Chef of the whole company, and he's been here since we re-opened in 2010 with big plans to consistently improve our offering over the coming years. I'm sure that Scott our Bar Manager will be delighted with your feedback, and we do look forward to welcoming you back to the hotel in the near future.

Kind Regards
Unsal Aydin, General Manager
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567 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
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English first
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 of 5 stars Reviewed March 20, 2014

Me and my boyfriend booked this hotel for valentines night, it was ok for one nights stay. The room was basic, standard double bed and really cold even with the heating on. We were in one of the first rooms when you enter the car park; you must need to be closer to the main reception to receive the 'free' wifi! We ordered room service and the food was nice but it was served like a school dinner. As for the bathroom, filled the bath and the water was cold then when I had a shower in the morning the pressure was terrible; I got more wet in the rain that day! You couldn't get a proper temperature either.
If you are planning just a quick and cheap night out this is perfect, if you're wanting something more romantic don't bother.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonestLawyerHotel, General Manager at The Honest Lawyer Hotel, responded to this review, March 21, 2014
Dear Kaylz_01,
Thank you for your review of the hotel, we do welcome all feedback, both positive and negative. I can see that you experienced issues during your stay and I would like to personally reassure you that any heating/hot water issues are managed efficiently by our new Maintenance Manager, Eddie, to make sure that if a problem does arise, we can fix it straight away. We will certainly look into the wifi as the signal should be very strong in the first rooms that you were in, as we have a very powerful router in our Atrium which is just across the car park. I will certainly discuss the presentation of room service with our restaurant manager - we use the same high quality plates and cutlery as our AA rosette restaurant, and all of the food is served from our award winning a la carte menu, so I am pleased that you enjoyed the quality of your food, but our aim when delivering room service is to keep your food piping hot and away from the elements, so we do make sure that it is covered well. We were also very busy on Valentine's Day as you can imagine, with a full restaurant, bar and Atrium, and the feedback from the night and the following morning was very good. I do hope that you return to the Honest Lawyer in the near future to see the improvements that we have made since your last visit to us.

Kind Regards

Unsal Aydin, General Manager
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Oxford UK
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 19, 2014

I have stayed here 3 times now whilst visiting my daughter at the university. It is a superb place for a short stay and very convenient for Durham, you are in the centre in 5 minutes. Unlike the city centre hotels this has free parking and free wifi, is nearly half the price for a room and has a nice homely feel to it. The main building has 6 larger rooms and then the courtyard has motel style twins. The rooms are very clean, with super comfortable beds, nice linen and towels, kettle with tea and coffee and a large tv. Yes there is some road noise, but its situated on a main road so what do you expect? It has not caused me any problems. However during my recent stay I was troubled by the noise of an overhead generator. I did not complain but merely mentioned this to reception and was up graded instantly, free of charge to a larger room. The staff are really friendly and cannot be more helpful, the food in the restaurant is of a very good standard. Dogs are allowed to stay in courtyard bedrooms and in the atrium for dining. This really is an excellent little place with a much pleasanter feel than the anonymity of the larger chain hotels.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonestLawyerHotel, General Manager at The Honest Lawyer Hotel, responded to this review, March 21, 2014
Dear Jane D,
Thank you very much for your kind review of the hotel, we're delighted that you keep returning to us, and you are right we are very close to Durham University. We do have Eddie our new maintenance manager on the case when it comes to any electrical and plumbing issues, so we'll certainly be on the case with any noise that you experienced. I'm sure that the whole team will be delighted with your kind praise, we do always get good feedback about our customer service. We look forward to welcoming you back to the hotel in the near future.

Kind Regards

Unsal Aydin
General Manager
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Amlwch
1 review
5 of 5 stars Reviewed March 11, 2014 via mobile

Good location. Nice clean rooms. Nice bedding and towels. Friendly and helpful staff. Good breakfast. Good value for money. Ideal for getting into Durham City using bus for outside hotel to and from. Thanks to all at the Honest Lawyer for a good stay

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonestLawyerHotel, General Manager at The Honest Lawyer Hotel, responded to this review, March 12, 2014
Dear Jeff F,
Thank you for your kind review of the hotel, i'm pleased that you had a great stay with us and that everything was to your liking. I am sure that the entire team here will be pleased with your glowing feedback, and we do look forward to welcoming you back to the Honest Lawyer in the near future.

Kind Regards
Unsal Aydin, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 7, 2014

Clean, comfortable and friendly, this hotel, based on chalet-style rooms, is ideal for business stop-overs. Food was excellent; the evening meal which was cooked to perfection and there was a reasonable drinks selection, too. Breakfast staff attentive.

Room Tip: Ask for a room away from the laundry!
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonestLawyerHotel, General Manager at The Honest Lawyer Hotel, responded to this review, March 12, 2014
Dear Brian H,
Thank you for your kind review of the hotel, i'm pleased that everything was to your liking, and that you found our food to be excellent, we do have a very good kitchen team here and the food is very popular. We look forward to welcoming you back to the hotel in the near future.

Kind Regards
Unsal Aydin, General Manager
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Durham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 6, 2014

Visited the hotel twice in January to celebrate family birthdays. First time was on a Friday evening where we had the a la carte menu. Great choice of food which was prepared and cooked to perfection. The chef even went out of his way to prepare a dish to suit a fussy eater in the party. Could not fault the food or the staff who were very friendly, attentive and helpful. Nice atmosphere in the restaurant and our party of four were very impressed.
We visited again for another birthday celebration, with a party of ten including adults and children, and enjoyed a fantastic sunday lunch. Again none of us could fault the food and it was nice that the menu offered different choices for those who did not want the traditional sunday lunch. Good value for money and would recommend to anyone wanting a nice meal in a lovely hotel.
Two of the party stayed in the hotel accommodation and were very impressed. Lovely clean room with spotless facilities. They would definitely stay there again.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonestLawyerHotel, General Manager at The Honest Lawyer Hotel, responded to this review, March 12, 2014
Dear MrsPE2014,
Thank you for your kind review of the hotel, i'm delighted that on both occasions that you visited us everything was to your liking, and i'm pleased that the members of your party who stayed with us were pleased with their rooms. We look forward to welcoming you back to the hotel in the near future

Kind Regards
Unsal Aydin, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 5, 2014 via mobile

We stayed in one of the chalet type rooms and overall the experience was a happy one and the hotel was good value for money. The room was decorated to a good standard and both room and bathroom were extremely clean and spacious. The hotel staff were efficient and conscientious. The only criticisms I have are that when we walked into our room it was boiling hot, yet our friends room several doors down was at the right temperature and was just warm. Also the ceiling light was very dim which I would understand if there was no lamp however there was a lamp in the room, the option to have either a brighter main light or use the lamp for dimmer lighting would have been appreciated.  

  • Stayed March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HonestLawyerHotel, General Manager at The Honest Lawyer Hotel, responded to this review, March 12, 2014
Dear lauren-kb-87,
Thank you for your kind review of the hotel, i'm delighted that you found us to be good value for money and that you would stay again. We'll certainly take a look at the heating in the rooms to make sure that everything is running as normal, all rooms are heated to the same temperature by our computer system so the next time that you stay you should see that everything is running as normal. I look forward to welcoming you back to the hotel in the near future.

Kind Regards

Unsal Aydin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Honest Lawyer Hotel

Address: Croxdale, Durham DH1 3SP, England
Location: United Kingdom > England > County Durham > Durham
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Business Hotel in Durham
#6 Family Hotel in Durham
#7 Romantic Hotel in Durham
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Honest Lawyer Hotel 3*
Number of rooms: 46
Official Description (provided by the hotel):
The Honest Lawyer Hotel, a 46 bedroom, 3* hotel and AA rosette restaurant is a modern hotel offering a friendly welcome, comfortable accommodation and a variety of dining options, all ideally located less then 3 miles from Durham City Centre. ... more   less 
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Also Known As:
Best Western Durham
Durham Best Western

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