The hotel is in a fairly good location and is very handy for the station, but then most places are walkable in Durham. We had the family room and a twin, both were clean, 'though in need of updating, especially the family room for which the decor was dire. The beds were really uncomfortable, as were the pillows. Why do hotel rooms have to have such low wattage bulbs? There was nowhere light enough to do one's make-up and the bathroom mirror was placed so high you would have to have been 6ft to see in it and the light over it didn't actually work. The shower was adequate, but you couldn't have a shower whilst your partner was cleaning their teeth as the temperature changed as the cold water was removed - really, we are in the 21st century now. The twin room had a very small gap between the end of the beds and the dressing table, which would have been too tight for a large person to squeeze past.
We had a lacklustre welcome, as though the girl was just waiting for us before knocking-off shift - it was only 6.30p.m. when we arrived - so hardly late night and we had travelled up from the south. I found later a text had been sent to me at 5.30, asking e.t.a. as the reception closed, though at what time they didn't say. Again, really, hotels can't expect not to have guests arriving late in the evening. The checking-out receptionist was much more friendly and the chambermaids very smiley and friendly.
Breakfast was served in Finbarr's restaurant, which is confusing, because they are apparently under separate management from the hotel. It was fine and mostly offered the usual continental and full-English, but I feel they could have had a more comprehensive menu and can a pot of tea please have more than one teabag in - one per person and one for the pot! My husband asked for decaff coffee and we decided that the reason it was decaff was because the coffee was missing, it was so weak compared with my daughter's caffeinated coffee.
We have stayed in a few places since our daughter has been at Durham Uni and this was better than the characterless Radisson and the rip-off Marriott, but not a patch on Cathedral View Town House or The Victorian Town house B & Bs ( which were fully booked hence our booking the Kingslodge Hotel).
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