My partner and I called in here for lunch today. As it was a nice day we decided to sit outside, I popped inside to ask whether we just take a seat or wait to be seated and was told to just take a seat and there'd be someone over to take our order. We sat down and had a look through the menu, they had a few items on a lunch menu and we both opted for the burgers with chorizo so waited for the waitress to appear to take our order. This took about 15 minutes and I admit I was getting close to leaving as I could already here a few grumbles from other tables about the service being slow at that point but we placed our order and waited for our drinks. After another 10 minutes or so our drinks came, then we had to wait another 20 minutes for food. The burgers looked very impressive, huge solid burgers but just served with fries, similar to MacDonalds ones which was a little disappointing considering how much the meal cost. Whilst the burger was very filling, it actually didn't have a great deal of flavour so I had to put more salt on to bring the flavour out.
After seeing someone wait over 10 minutes for their bill ( and still waiting ) I decided to pop inside to pay as I thought it would be quicker. The gentleman asked how everything was so I said the meal itself was nice but the service a little slow, I thought why lie when thats how I felt, but he seemed a little annoyed or put out at the criticism.
Overall a very nice setting, especially on a nice day, and the waitresses were friendly but the service was slow and food just ok so for the price not somewhere I'd rush back to, especially as it took over an hour to just get a burger and chips.
If you own or manage The Cellar Door, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.