I have admired Storrs Hall for many years and decided to stay there as part of a weeks break to the Lake District after spotting it again on a Lake cruise. I rang up to find out a dinner, bed and breakfast rate and was given a room for myself, my wife and our young daughter. Upon arrival we checked in and paid. We had to rush for dinner as the only sitting we were able to get was at 7pm. (We didn't arrive until 6pm, so no time for a shower).
We were then led into a very cold library style room where we sat with some menus and ordered drinks. It was about 7.15pm by this time. We sat for nearly half an hour without receiving our aperitifs. I was then told that our young daughter wasn't allowed in the restaurant. Now, having already told the staff her age when I booked for dinner, bed and breakfast, I was rather annoyed.
A message was sent to the manager, or chef, and finally we were allowed to go to our table- at 8pm. My daughter was now very hungry, we were very unhappy, and if I hadn't pre paid for the night, then I would have left the Hotel and gone somewhere else.
The food to be honest was very good, although I can't actually remember what we ate. We retired back to our room, which was cold. We slept fairly well.
The next morning we had a lovely breakfast, but were aware that the Hotel was being transformed into a Wedding Venue for the weekend. We felt like we were not welcome at this point, all of the staff seemed very rushed and pre occupied. We had a brief walk around the gardens and left.
It was not the night that I was looking forward to, and I would certainly not go back to Storrs Hall. There are better hotels in Windermere, with better more welcoming staff, better atmospheres and equally nice views.
Upon our return home I did e-mail the hotel and exchanged a couple of replies with the General manager. I was told that we would experience a better time if we tried the Hotel again. I haven't taken them up on this offer as we stay at another hotel on Windermere, which I can not fault. We have been there now on numerous occasions.
If you have Children, then I would check with the Hotel before booking, to see if they will be welcomed into the Hotel. I felt that the Hotel should really have said "no" to our booking request, we could have gone somewhere where we would have been welcomed.
This is the first negative review that I have ever written, but I feel that I have to write it, and it has taken me a long time to do so, but each time I think of Storrs Hall, my thoughts come back to this.
- Official Description (provided by the hotel):
- 4 star hotel set in 17 acres of grounds on the shores of Lake Windermere with award winning restaurant. ... more less
- Reservation Options:
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- Also Known As:
- Storrs Hall Hotel Windermere
- Hotel Storrs Hall
- Storrs Hall Windermere
- Storrs Hall Bowness-On-Windermere, England - Lake District