I stayed at this hotel as part of an educational residential course. The locationa in fabulous and in general the service is very good but it is a shame that my overall enjoyment was coloured by a my experience at the reception desk.
The food is outstanding for a hotel of this class .... particularly the cooked to order breakfasts (an unfortunate rarity these days) and the personable East European Bar staff are delightfully friendly and engagingly entertaining.
I was taken aback that my feedback that the blinds in my bathroom were laden with encrusted dust and bent and kinked (in a fashion my cat would be more than impressed with - not shared) was met with the proficient response that this would be passed to the Head Housekeeper. No apology then! Ok....let it go. I enquired after my requested paper
and was advised that they had only just arrived ... no problem ... I'll just take my case to the car and collect on return. .. or so I thought! On return I was advised that the porter had taken them, which she confirmed on the telephone, and advised me to collect same from the room. Having gone up the stairs to find no paper outside the room, I was then asked to come back in 10 minutes! Again no apology!
A shame really...as this is a lovely hotel with great staff, but let down by one of the team who wasn't playing "ball"
Don't let this put you off ... this is a lovely hotel to stay in and I would have no hesitation in staying again.
- Official Description (provided by the hotel):
- Standing on the shore of Lake Windermere, the historic Macdonald Old England Hotel and Spa is an ideal base for exploring the Lake District. The award-winning Restaurant offers unrivaled views over mature lawns to the lake. Four flexible business suites make the Old England a natural favorite as your next meeting or conference venue, while achieving a work-life balance is effortless at our luxury hotel spa. Inquire about exclusive use for weddings and conferences. Car parking is available and is chargeable per overnight stay. ... more less
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- Also Known As:
- Hotel Macdonald Old England
- Macdonald Old England Hotel & Spa Bowness-On-Windermere, Lake District