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“One night stand” 5 of 5 stars
Review of Premier Inn Newcastle-under-Lyme

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Premier Inn Newcastle-under-Lyme
3.0 of 5 Hotel   |   Beata Road, Talke Road | Chesterton, Newcastle-under-Lyme ST5 7AH, England   |  
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Rooms from £55
Leicestershire
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
“One night stand”
5 of 5 stars Reviewed February 8, 2014

Really good staff, good parking, difficult road access, but hotel is 'tired'. Could do with a make over, some paint and better plumbing please- try sleeping staff in rooms to see what they might improve here.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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348 reviews from our community

Traveler rating
    161
    107
    43
    22
    15
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155
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56
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Pythonstone
1 review
1 of 5 stars Reviewed February 5, 2014

fire doors permanently propped open making it, in my professional opinion, the most dangerous hotel I've stayed in recently, I don't rate anyone's chances if there is a fire. heater in the room was not adequate for British winter time, each time I turned the heating up on the control panel it would only stay there about 10 minutes before clicking back to 18 degrees so take extra clothes and/or blankets. Bed was comfortable, breakfast was reasonable. Adjoined restaurant wa a Taybarn, probably great if you have young children but VERY noisey, buffet food was schoold dinner standard but cheap, I'd recommend driving further down the A34 for better food options.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with premierinn.com

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WhitbreadHotels, Online Customer Service at Premier Inn Newcastle-under-Lyme, responded to this review, February 14, 2014
Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.
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Yorkshire Dales National Park, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 30, 2014

This is a typical Premier Inn experience although the décor and furnishings are of the older standard (shower in bath etc) - but very clean and comfortable as you would expect with very friendly and helpful staff. I do wish Premier would provide two comfortable chairs in double rooms when watching TV.

The attached restaurant is a Tay Barn (Tally Ban!) which is an absolutely dreadful experience! OK it gives choices of a wide variety of meals but my fried fish was not cod or haddock but the really cheap, soft and slimy Vietnamese river fish. From that I deduced that all raw ingredients are the cheapest possible. The noise was cacophonous and the atmosphere was of children and young adults in a feeding frenzy.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

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Glasgow, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 30, 2013

Our room had not been cleaned properly and our 6 month old son cut his foot on broken glass that had not been hoovered up from the previous occupier. The staff were great and moved us, but that room was not very clean (dusty) and like our first room had just had a quick going over. I found this hard to take as they knew a baby was going in to the room as we requested a cot. Very disappointed with the hotel but the staff were the only plus point of our stay!

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Newcastle-under-Lyme, responded to this review, January 2, 2014
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have an enjoyable stay in a clean and comfortable environment and do apologise that on this occasion we failed to provide this. Please be assured your comments have been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
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london
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 29, 2013 via mobile

Some time ago I booked 20 rooms for my sons wedding this weekend. From my first dealings with the reservation staff to checking out the staff were all very pleasant and helpful. The rooms were clean and large, more tea bags and milk would be good. My son left named gift bags to be put in each room and this the staff did happily. We'll done premier Inn Newcastle under Lyme

Stayed December 2013, traveled with family
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luton
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 27, 2013

Stopped here as for Christmas on route to Leek. Staff very friendly & helpful. If you want more tea bags just ask as only 2 in room!. Classic stay for premier where room clean & comfy. I like the fact don't have to check out till 12 pm, which can be handy if don't want to rush.
We had a good value evening meal at the next door Taybarn. Decided to also have breakfast in the same place ( it is connected to premier) but lots of noisy children as they do free breakfast for them. Possible that if picked different time could avoid that.

Room Tip: we had room 74 at the front & couldn't hear much, even missed hearing all the gales
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 27, 2013

This is the fourth time we have stayed at this particular Premier Inn as we come to visit family. Staff are very friendly and helpful. Room was warm and comfortable. Would recommend this Premier Inn. It has a Taybarn restaurant where you can have your evening meal and breakfast


  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Newcastle-under-Lyme

Address: Beata Road, Talke Road | Chesterton, Newcastle-under-Lyme ST5 7AH, England
Phone Number:
Location: United Kingdom > England > Staffordshire > Newcastle-under-Lyme
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Newcastle-under-Lyme
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Newcastle-under-Lyme 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Premier Inn Newcastle-Under-Lyme Hotel Newcastle-Under-Lyme

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