We stayed for one night in a family room, having spent a long day at Alton Towers we tried to use my phones satnav to find the hotel, after an hour of going round in circles as gps kept dropping we found the hotel. I would advise to printing out exact directions if coming from Alton Towers.
Reception staff very helpful and friendly, our room was spotless and comfortable.
The restuarant was good value but quite noisy and not relaxing at all.
Breakfast had a great selection.
The sound proofing in the room was quite bad we got woken up by what sounded like a herd of elephants above, which was probably a child running around in the room above. On check out I mentioned this to reception and they offered to refund our stay. I thought this was great customer service.
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- Also Known As:
- Premier Inn Newcastle-Under-Lyme Hotel Newcastle-Under-Lyme