This was a last minute booking and probably the worst hotel i could have chose! Staff are incompetent, the rooms are dated and unclean. I arrived to be given a card that wouldn't unlock my room door to then have to carry all my luggage back down to reception where I had no apology. When I eventually got in the room I was greeted with an awful smell. The carpets were stained, half the bulbs in the room weren't working. The bath was broken. There were hair clips and clothes tags still in there from the previous person. Not only did they take the money for my room a day early, I rang to confirm when it would be taken and I was told it would be taken when I check out. Wrong! Taken the day I was arriving. Then when I had to pay a security fee of £50 I was miss informed by staff that it wouldn't leave my account unless they needed to take it when in actual fact the whole amount was taken immediately leaving me now with a bank charge as I didn't have time to transfer my money across. When I complained to the staff about this I was rudely told it is in the terms and conditions. Surely when staff are telling me different this is voiding the terms! I will never ever stay here again! Pay the extra and stay at the Holiday Inn. Staff there are much more polite and professional!!
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