We booked a family room (we were allocated room 46) for 2 adults and 2 children. The room had a double bed and a broken single Z-bed in it, Yes! 3 beds and when I questioned this they said "we can't put another bed in the room for health and safety reasons! we hoped you wouldn't notice!" They refused to move us to a room suitable for our booking "because we're full" they then proceeded to put a second, broken Z-bed in our "health & safety issue" room! When I complained to the totally inept staff saying this was a "Micky mouse business" they said "we know!"
the place smells, is dirty and is very poorly run. they had over bookings when we were they and made no effort to help the customer they had double booked...Don't book this hotel
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