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“90th Birthday Celebrations” 4 of 5 stars
Review of Borough Arms Hotel

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Borough Arms Hotel
3.0 of 5 Hotel   |   26 King Street, Newcastle-under-Lyme ST5 1HX, England   |  
Hotel amenities
Birmingham, United Kingdom
1 review
“90th Birthday Celebrations”
4 of 5 stars Reviewed August 5, 2013

Three years ago I held my father's funeral gathering at the Borough Arms and so I knew the standard of the service. This time I used it for a surprise 90th birthday party for my mother. Apart from the initial visit all the planning was done by email which was a great help as I live a distance away from North Staffs. On the day everything was as good or better than I hoped for. Events Co-ordinator Emma had set up the rooms just as I asked .The function rooms were, bright, clean and inviting with starched table cloths in place and ready for us on our arrival.The staff had been briefed as to our requirements and nothing was too much trouble. The buffet was plentiful, attractively presented and tasty and did not appear until the agreed time so that it was fresh.My only complaint would be that those fiddly individual milk cartons are out of place at a function and milk in a jug is needed.There is always the danger of milk spurting out of these cartons ,if you can get them open, and old fingers require quite a degree of assistance. But apart from this the Borough Arms made the birthday memorable for us. A big thank you to all

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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297 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Stoke-on-Trent, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 26, 2013

A funeral is not a happy day, but the service and welcome we received at the Borough Arms was excellent.
The tables in the function suite were beautifully laid with crisp white table linen.
The Food was good quality and well presented. A hot buffet for 100 people, which was constantly replenished.( plus scones with fresh cream and strawberries, Danish pastries etc, and unlimited tea and coffee).
Wouldn't hesitate to book the Borough Arms again for any occasion, and would be very happy to recommend to anyone looking for a venue in Newcastle.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Stoke-on-Trent, United Kingdom
1 review
5 of 5 stars Reviewed July 22, 2013

From myself & my husband, we want to thank the borough arms hotel for a fantastic job they did for our wedding breakfast. The staff were very friendly and welcoming, the food was great and they did a fantastic job decorating the room for us. Everyone enjoyed themselves and there was a great atmosphere. We can't thank them enough

Mark and Rebecca Edmondson

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Leicester, United Kingdom
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 15, 2013

We chose this hotel because of its central position and previous Tripadvisor reviews. Externally and internally it is unprepossessing and to be frank rather tired. It does however offer good clean accommodation and a very good breakfast. We could not recommend the top floor front rooms on a hot evening however, they were very warm and with the windows wide open very noisy from the traffic.

Room Tip: Avoid top floors(lots of stairs!) and very hot on summer evenings. Traffic noisy in front rooms.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Stoke-on-Trent, United Kingdom
1 review
4 of 5 stars Reviewed July 9, 2013

We held a 50th Birthday Party on the 6th of July 2013. The Function room was ideal for our party size and was well laid out for our night. The Buffet hot food was plentiful and of good quality. All of the staff were very helpful and provided excellent service to make a wonderful night. Prices of drinks at the bar were very reasonable for a hotel setting which makes a pleasant change. We hired the hotel disco which was excellent and catered for all ages and music tastes. Thank you to Mr Sheikh and Emma for organizing a wonderful party and all of the staff for the attentive service. We would most certainly book the Borough Arms Hotel for any future functions.

Kind regards,

Mark and Jacky Lee

Room Tip: Unable to comment on the rooms, swimming pool or fitness center as we did not use this service.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Stoke on Trent
1 review
5 of 5 stars Reviewed July 9, 2013

My mother booked this hotel for the 80th Birthday. Leading up to the event I liaised with the Events Co-ordinator on a number of occasions to ensure a successful evening. The co-operation of the staff to provide as much help and assistance was brilliant, from table organisation, equipment provision for a power point presentation, service on the evening was first class and the meal was faultless. I would recommend this hotel for a special celebration and would willingly return in the future.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Doncaster, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 5, 2013

The Borough Arms and the staff were extremely helpful and attentive, even the owner was fully involved all through our booking. The food was good, delivered exactly on time. Car parking was easy and the central position ideal for our purposes.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Borough Arms Hotel

Address: 26 King Street, Newcastle-under-Lyme ST5 1HX, England
Location: United Kingdom > England > Staffordshire > Newcastle-under-Lyme
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 6 Hotels in Newcastle-under-Lyme
Price Range (Based on Average Rates): $
Hotel Class:3 star — Borough Arms Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
The Borough Arms Hotel and Restaurant is one of the oldest established hotels in the Newcastle-under-Lyme and Stoke-on-Trent areas, with history dating back to 1783. The hotel is very much of the style associated with a traditional English town centre coaching inn, yet has been sensitively and subtly refined to offer the comfort and modern standards demanded by today's visitors. Independently owned and managed, the hotel retains many period features and takes great pride in offering a very personal service. As a valued guest, you may be confident that we will do our utmost to ensure your comfort, whether you are staying in one of our 40 centrally heated, en-suite rooms, visiting us for a meal in the restaurant, or using our conference and banqueting facilities. ... more   less 
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