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“Our wedding Saturday 20th July 2013” 5 of 5 stars
Review of Borough Arms Hotel

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Borough Arms Hotel
3.0 of 5 Hotel   |   26 King Street, Newcastle-under-Lyme ST5 1HX, England   |  
Hotel amenities
Certificate of Excellence 2014
Stoke-on-Trent, United Kingdom
1 review
“Our wedding Saturday 20th July 2013”
5 of 5 stars Reviewed July 22, 2013

From myself & my husband, we want to thank the borough arms hotel for a fantastic job they did for our wedding breakfast. The staff were very friendly and welcoming, the food was great and they did a fantastic job decorating the room for us. Everyone enjoyed themselves and there was a great atmosphere. We can't thank them enough

Mark and Rebecca Edmondson

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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336 reviews from our community

Traveler rating
    192
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    13
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108
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Leicester, United Kingdom
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 15, 2013

We chose this hotel because of its central position and previous Tripadvisor reviews. Externally and internally it is unprepossessing and to be frank rather tired. It does however offer good clean accommodation and a very good breakfast. We could not recommend the top floor front rooms on a hot evening however, they were very warm and with the windows wide open very noisy from the traffic.

Room Tip: Avoid top floors(lots of stairs!) and very hot on summer evenings. Traffic noisy in front rooms.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Stoke-on-Trent, United Kingdom
1 review
4 of 5 stars Reviewed July 9, 2013

We held a 50th Birthday Party on the 6th of July 2013. The Function room was ideal for our party size and was well laid out for our night. The Buffet hot food was plentiful and of good quality. All of the staff were very helpful and provided excellent service to make a wonderful night. Prices of drinks at the bar were very reasonable for a hotel setting which makes a pleasant change. We hired the hotel disco which was excellent and catered for all ages and music tastes. Thank you to Mr Sheikh and Emma for organizing a wonderful party and all of the staff for the attentive service. We would most certainly book the Borough Arms Hotel for any future functions.

Kind regards,

Mark and Jacky Lee

Room Tip: Unable to comment on the rooms, swimming pool or fitness center as we did not use this service.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke on Trent
1 review
5 of 5 stars Reviewed July 9, 2013

My mother booked this hotel for the 80th Birthday. Leading up to the event I liaised with the Events Co-ordinator on a number of occasions to ensure a successful evening. The co-operation of the staff to provide as much help and assistance was brilliant, from table organisation, equipment provision for a power point presentation, service on the evening was first class and the meal was faultless. I would recommend this hotel for a special celebration and would willingly return in the future.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Doncaster, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 5, 2013

The Borough Arms and the staff were extremely helpful and attentive, even the owner was fully involved all through our booking. The food was good, delivered exactly on time. Car parking was easy and the central position ideal for our purposes.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
1 review
5 of 5 stars Reviewed July 5, 2013

We held our wedding reception at the Borough Arms Hotel on 8 June and it was amazing from start to finish! The staff, particularly Mr Sheikh, Emma, Simon & Tim, very gratiously accommodated all our wishes right from the beginning. We booked a package but they were flexible and we managed to please everyone. We didn't see the room until after the ceremony and we wasn't disappointed. We had left instructions on the layout and it was carried out to the letter - it looked fantastic.The wedding breakfast was beautiful - every guest commented on how nice and fresh the food was. The evening buffet was just as delicious with a great choice for all.
We used the house DJ who we supplied with a play list, but also accepted requests, and I don't think there was one track that had an empty dance floor - even the DJ and his wife said they had enjoyed the great choice of music A fabulous time was had by all and again, the bar and reception staff commented on what a good night it was! Honeymoon suite was very spacious and spotlessly clean. We joined many of our family and friends for breakfast (which was also very nice) the following morning and enjoyed reminiscing about the previous evening. We can't thank everyone involved enough for ensuring we had a wonderful day. Highly recommended & great value for money. Thanks again, Tony & Teresa

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle under Lyme, null, United Kingdom
1 review
5 of 5 stars Reviewed June 29, 2013

We booked our wedding reception with the Borough Arms we had the wedding breakfast which was absolutely fantastic, food was piping hot & all our guests commented how delicious it was.
The buffet for the evening was also very good & a good variety, the DJ was very good a good mixture of music for everyone.
Emma our wedding co-ordinator & Mr Sheikh the Hotel Manager we can't thank you enough for making our day run a perfect as it did Oh also thanking all the staff that worked that day.
I would highly recommend the Borough Arms for a Wedding Reception they really look after you & all my guests had a fab day.
Thank you again Tracey & Jonathan Wright.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Borough Arms Hotel

Address: 26 King Street, Newcastle-under-Lyme ST5 1HX, England
Location: United Kingdom > England > Staffordshire > Newcastle-under-Lyme
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 6 Hotels in Newcastle-under-Lyme
Price Range (Based on Average Rates): $
Hotel Class:3 star — Borough Arms Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
The Borough Arms Hotel and Restaurant is one of the oldest established hotels in the Newcastle-under-Lyme and Stoke-on-Trent areas, with history dating back to 1783. The hotel is very much of the style associated with a traditional English town centre coaching inn, yet has been sensitively and subtly refined to offer the comfort and modern standards demanded by today's visitors. Independently owned and managed, the hotel retains many period features and takes great pride in offering a very personal service. As a valued guest, you may be confident that we will do our utmost to ensure your comfort, whether you are staying in one of our 40 centrally heated, en-suite rooms, visiting us for a meal in the restaurant, or using our conference and banqueting facilities. ... more   less 
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