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Wood Hall Hotel & Spa: Traveler Reviews


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74% Recommend
4.0 of 5 stars 83 reviews
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What a disappointment, read this review before signing on the dotted line!

Wood Hall Hotel & Spa

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2 of 5 stars
travelling_jack2   1 contribution
UK
Dec 14, 2009

We were lucky enough to be invited to a wedding at the Woodhall Hotel & Spa. But after experiencing the 'service and quality' the venue had to offer we feel compelled to let others know...

Okay, let's start with the positives. The surrounding scenery is verging on breathtaking, it really is special. And that's the positives out of the way.

Let's not forget this was a wedding. The most special day of two people's lives. You would expect the staff to be attentive, friendly, approachable and willing to do whatever it takes to make it a day the happy couple will never forget. You'd expect it but be sadly mistaken. On getting to the venue the chap handing out champagne looked like he'd been woken up perhaps two minutes beforehand, and he wasn't happy about it. Glassed were poured half empty and not topped up or were filled to the brim and then past, all over the hand of the guest.

Food was late and well below standard. Many of the desserts were sent back - a chocolate tart that was just too 'tart'.

The price of drinks on the night do was high but you expect this from a wedding venue to be fair. The price of the soft drinks though was a little excessive - £3.85 for a pint of coke is taking the mickey I'm afraid.

A last valid point. The hotel requires the wedding party to guarantee that all rooms at the hotel will be taken - £175 a room per night - and if not the wedding party is required to 'top up' the cash... Read the contract through beginning to end before signing anything!

All of the above could have been forgiven had the majority of staff not gone about their duties with an arrogant, unfriendly and pretentious air to them.

I think one of the other guests summed it up the best... faded glory.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay December 2009
  • Visit was for Leisure
  • Traveled with Large Group/Tour
  • Member since December 14, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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THE SPA WAS COLD AND SO WAS THE BREAKFAST

Wood Hall Hotel & Spa

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1 of 5 stars
adt6494   1 contribution
leicester
Nov 30, 2009 | Trip type: Couples

The rooms are good, however we went for a spa weekend, only to find the heating had packed up and the jacuzzi and pool was cold. The breakfast in bed was also cold, by the time the chap had come back twice with items missing, such as milk, butters, jam, mustard etc. The staff were friendly, however there was yesterdays breakfast pots left outside rooms for over 24 hours.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay November 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since November 30, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Marvellous!

Wood Hall Hotel & Spa

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5 of 5 stars
Egypt05   5 contributions
UK
Nov 20, 2009

I had my wedding reception at Wood Hall in July and couldn't fault the hotel, facilities or the staff. Rachel was first class and a highly recommended wedding co-ordinator!

I stayed on the Friday before the wedding and the staff were extremely welcoming and couldn't have been anymore helpful.

On the day of the wedding, everything was set up and organised without us having to worry about anything and the wedding breakfast and evening buffet was very good.

I have seen someone on here who complained about their stay at Wood Hall where they were attending a wedding in July, so I hope they weren't a guest of ours!!!!! I think it's pretty ungrateful to be invited to a wedding and then complain about everything!!

All in all Wood Hall is a fantastic place, with stunning views and the accommodation is first class.

I will definitely be returning.

  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with Other
  • Age group 35_49
  • Member since August 11, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Nice location, good food, poor service.

Wood Hall Hotel & Spa

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3 of 5 stars
Jane076   2 contributions
Newcastle Upon Tyne
Nov 15, 2009 | Trip type: Couples

We have just returned from a weekend stay in this hotel. The food is outstanding and the room service was good. Unfortunately, the service whilst waiting for dinner, at breakfast and for afternoon tea was very poor. The frontline staff are on the whole very helpful, but the whole approach is chaotic. Clearly a management issue.

If you get irritated by slow/poor service, then this hotel is probably not going to meet your expectations.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay November 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since June 12, 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $290 (year-round)
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spa

Wood Hall Hotel & Spa

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4 of 5 stars
1212Notts   1 contribution
notts
Nov 11, 2009 | Trip type: Family

lovely hotel, but unfriendly arrival greeting. Excellent service in restuarant. pool cold. food great and breakfast great choice. Had to vacate bar and move car through as there was a wedding on!!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay November 2009
  • Visit was for Leisure
  • Traveled with Extended Family
  • Member since November 11, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $290 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Wood Hall Hotel & Spa Also Known As

  • Wood Hall Hotel
  • Wood Hall Wetherby
  • Wood Hall
  • Hotel Wood Hall
  • Hall Hotel Wood
Address: Trip Lane | Linton, Wetherby LS22 4JA, England
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