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“Pleasant hotel in convenient location” 5 of 5 stars
Review of Mercure Wetherby

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Mercure Wetherby
3.0 of 5 Hotel   |   Leeds Road, Wetherby LS22 5HE, England   |  
Hotel amenities
Ranked #3 of 3 hotels in Wetherby
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306 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
York
2 reviews
4 of 5 stars Reviewed February 21, 2013

I stayed at this hotel with my partner and found it to be very clean and comfortable. The staff were polite and easily accessible. Wetherby is also a beautiful town with a great atmosphere and a fantastic fish and chip shop.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mark h, General Manager at Mercure Wetherby, responded to this review, March 5, 2013
Dear Guest,

Many thanks for your review, I was delighted to see that you had enjoyed your stay and I agree the Wetherby Whaler is an excellent restaurant, you may like to check out the great selection from our new Arts Brassiere restaurant on your next visit. Thanks once again for your review.

Kind Regards

Mark Hoyland
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BenAhmed
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 17, 2013 via mobile

Arrived at the hotel and met by very friendly check in staff. Got to the room and pleasantly surprised, good size spotless clean and although facing the road very quiet.

Great nights sleep after a takeaway and a few beers from the bar, very nice bar staff!

Woke up refreshed, went to breakfast and was taken a back by the selection, freshness and quality of both the cold, continental and cooked breakfast. Only one point was the coffee which was a little weak, but its no big issue.

Overall, great stay, when I'm next in that neck of the woods ill definitely be back.

Oh, and its £20 pppn

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mark h, General Manager at Mercure Wetherby, responded to this review, February 20, 2013
Dear Guest,

Many thanks for your kind review, I have passed on your comments to the whole team and we do hope you take the opportunity to visit us again in the near future. Thank you once again for your comments.

Kind Regards

Mark Hoyland
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed February 16, 2013 via mobile

Do not book this hotel if you plan on getting some sleep, we have been woken up various times in the night by shouting, arguing, slamming doors and someone trying to get into our room. Would not recommend it! Also the bathrooms need a refurb as they are very old and dated.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mark h, General Manager at Mercure Wetherby, responded to this review, February 20, 2013
Dear Guest,

Thank you for your comments concerning your stay and I do apologise for any shortcomings you may have experienced. I was especially disappointed to see of the noise issues as we usually get so many positive reviews concerning the peace and quiet of guests stays.
I would always recomend that if other guests are being disruptive then to please call to reception where a duty manger would resolve the situation to your satisfaction immediately. I would be grateful to discuss this with you in more detail, so please feel free to contact me at op.mercurewetherby@jupiterhotels.co.uk and please accept my apologies once again.

Kind Regards

Mark Hoyland
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 4, 2013

We as a couple stayed on a 'spring deal' on friday and saturday night to attend races on feb 2nd. Firstly the good points-girl on reception when checking in efficient and friendly and the evening meal in the restaurant was 1st class. Unfortunately, apart from the friendly staff thats where the good ends. The room was not welcoming with a prominent bulge and crack in the wall,the radiator did not give heat out for long and the shower was poor. The tv did not have regular freeview channels(should be a minimum)and the areas for putting clothes away not good enough. Breakfast average at best with some items only warm and not replenished regularly enough. We did get a good value deal and would return only for races and if deal compensated for the things which let the hotel down.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mark h, General Manager at Mercure Wetherby, responded to this review, February 20, 2013
Dear Guest,

Thank you for your review and the constructive comments you have given. I was pleased to see that you received excellent customer service from our staff and I have also taken on board your comments about the room. We are currently in the process of redecorating all our rooms and public areas and we are well on the way to completeing in the near future. On your next visit I would recommend staying in the recently redecorated rooms where I am sure you will have a very comfortable stay. Thank you once again for your review.

Kind Regards

Mark Hoyland
General Manager
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Leeds, United Kingdom
1 review
5 of 5 stars Reviewed February 1, 2013

Great Service!helpful & friendly.comfortable rooms and bed.Plenty of time to have what was a great breakfast.Old films a little bit pricey.Handy for both the town centre which has some great public houses and the race track which has improved greatly since i last visited..

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mark h, General Manager at Mercure Wetherby, responded to this review, February 20, 2013
Dear Guest,

Thank you for review and I was delighted to see that you enjoyed your stay. We do hope you take the opportunity to visit us again in the near future. Thank you once again for your comments.

Kind Regards

Mark Hoyland
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mercure Wetherby

Address: Leeds Road, Wetherby LS22 5HE, England
Location: United Kingdom > England > Yorkshire > West Yorkshire > Wetherby
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in Wetherby
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Wetherby 3*
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Also Known As:
Mercure Wetherby Hotel Wetherby
Ramada Wetherby
Wetherby Ramada
Mercure Wetherby Yorkshire

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