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“Not worth the money” 2 of 5 stars
Review of Riviera Hotel

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Riviera Hotel
Bowleaze Cove, Weymouth DT3 6PR, England   |  
Hotel amenities
Ranked #12 of 17 Hotels in Weymouth
stoke on trent
Contributor
20 reviews 20 reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
“Not worth the money”
2 of 5 stars Reviewed June 3, 2014

House keeping is bad. Hotel needs painting and patching up. Nothing to do. The hotel is lit up at night to look good and that also lights up your room if you have the sea view side of the hotel. If there is a party in the function room forget any sleep. The food is ok but not worth the money. Breakfast is worth the money, full English. This hotel could be brilliant is some money was spent on it and some thought went into improving the evenings.

Room Tip: Get a room as far as possible from reception, sea view.
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  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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530 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (206)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
swindon
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 3, 2014

We stayed for a few nights here end of June weather was not brilliant but this hotel is situated in a lovely spot with a gorgeous view of Weymouth beach. outside could do with lick of paint but inside was very clean. Rooms very clean comfy big beds. Staff very pleasant and helpful. This hotel is old if people want to get service from the Hilton then pay their prices and go stay there. The food was good hot and plenty. Indoor pool to use if weather not good and you have little ones to entertain.Good Value for Money! Would go back again. Alot of money has been spent refurbishing the inside of the hotel.

Room Tip: Ask for Sea View
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
riviera_team, General Manager at Riviera Hotel, responded to this review, June 18, 2014
thank you for your review, we are glad you enjoyed your stay. we hope to see you again.

Kind Regards,
Carol Rooke, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
62 reviews 62 reviews
54 hotel reviews
Reviews in 41 cities Reviews in 41 cities
93 helpful votes 93 helpful votes
1 of 5 stars Reviewed June 2, 2014

Website makes it look great, booked a double room- when got to reception to check in, the two young receptionists were on the phones taking bookings, sorting out wedding arrangements, etc instead of checking us in. We had asked for upper floor with sea view which costs £10 more but at least doesn't look out over trash bins and dirty linen like the others we found out. Went to room after climbing a very narrow set of steps looking grimy, past Critall metal windows that had rust on them. Open door of tiny room but with twin beds,oh no- so back to reception. After peering at the screen for a while they said yes we can see your booking on our website was for a double but when it came to us it was on automatic which means we can allocate either!? So can we move? No we are fully booked but you can move tomorrow. I said but I see you still have a pile of booking sheets and Keys here of those who haven't booked in, cant you change us now, swap? No we cannot, if you want to change we can change you tomorrow sorry. Okay well do we at least get a free drink or something? So were given a pass for complimentary drink. Oh, also in our room no toiletries at all, only one glass in bathroom and only one wine glass by fridge. Was given four horrid Little sachets of bath gel and 2 tiny soaps...
Went to " luxury health club", dirty- got a towel from guy at reception who wasn't really interested, said do we need a pound for lockers, "No all the lockers are broken", what? Went to mens changing room, had a look around pretty poor state of everything- no shower gel at all in shower- back to the guy, can I have some shower gel please nothing in the shower. "We don't have any". Sorry?, I want a shower but I do not have any shower gel as health clubs supply it. "We do not have any". So what am I supposed to do after a swim with chlorine in my hair?" Look we don't have any and don't supply it". I gave up, when all the way back to hotel reception and asked for sachets of gel..
Then we wanted to go to the swimming pool, but the door was shut with no handle on reception side! The guy had to come round and wedge his finger nails in to prise door open, we said why no door handle?...
Only one of the five jaquzii jets was working rest just bunged up, by this time we were laughing wonder what next would go wrong! Didn't have to wait long, after going out for a meal we came back and decided to try to bar and get our drink, we went and saw on door to the dining room/ resturant that bar closes at 11pm. It was 10.40 but around the bar were 8 or so people waiting and no bar tender. After about 5 mins a lady went to reception and came back said they are calling someone. 10 minutes later still noone so we said shall we just go behind and help ourselves? I went to reception and said Look there are lots of folk wanting a drink and no barman. She said she would get someone, but this time it was getting on for 5 to 11! eventually three guys appeared at the staff door talking and to our amazement carried on talking then one sauntered round and said" Hi can I help, but the bar is closing at 11" he was almost lynched, then no where to sit with your drink as all the tables had been lain up for breakfast.
Oh Breakfast? Another story, a queue of 8 or so with nobody talking any notice, no eye contact, no one saying we will be with you- several tables being cleaned off so slow, seemed to take staff ages to clean a table and re set. When I saw a staff lady nearby I called her over and said whats going on we've been here 10 minutes, Oh we are preparing tables, then another guest told us it had been like it all week. I went to reception to get the Times newspaper I had ordered, but they didn't have it, they had forgot to order it, but strange there was a Times for the room next to ours that seemed to stay there all day..
No Spaces in car park! They had weddings on and all the guests, including an old fire engine and two ambulances we assume were wedding guest cram in the car park, no room for guests. Sat after eventually having a pretty awful breakfast with toast that had seen the inside of a toaster for 10 seconds, ( next day breakfast I ordered scrambles eggs as they only put out friend eggs-- 10 mins later had finished my bacon and tomato, no scrambles eggs. Asked someone, came back_ the chef was cooking Poached eggs, but mistake! But now he's doing your scrambles and then a huge plateful of about 6 scrambled eggs appeared far more than one could eat!)
Room change- receptionist agreed it, we agreed they could move our bags, but then when we went to drop off key the cleaners and receptionist arguing about moving our bags! Seems to be no senior management at all, didn't see any staff over 25 years old, so disorganized every which way you turn. Second double room okay, but in both rooms window ledges inside really badly black with mould from metal windows, and oh did I say that we got random hot water, with temp changinga ll the time in shower and other guests complaining they tried to shower at 8 am and water cold, reception told them that guests shouldn't all shower at the same time, and they had run out of hot water as so many had showered? Um, we are paying £90 a night for two people in a tiny room...
Needless to say we will not be going back and will not recommend it to anyone!

Room Tip: Never take a standard, if you have to stay here make sure you get a first floor "With View"...
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  • Stayed May 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 31, 2014

We arrived at this hotel on Wednesday 28th May expecting a room with "an outlook onto moorland". Instead of which our room looked over a dirty yard with waste bins, cages of dirty laundry, crumbling walls of the adjoining building and a dirty fire escape. My husband is eighty years old and walks with a stick, I therefore asked where the lift was and was told there was none, it was a listed building and they were not allowed to put in a lift. (I'm not sure if this was a joke). Next morning we waited half an hour to be seated at breakfast. There were countless empty tables but they had not been cleared from the previous diners. One family who complained was told they should have got up earlier as too many people came down at the same time!!!! The rooms were clean and the breakfast was quite good but there were more people there with complaints than you would have found in a general hospital. My sympathies are very much with the staff who continued to the very best of their ability but they were fighting a losing battle. We never actually saw Basil Fawlty but I'm sure he was there somewhere.

Shirley - Gloucester

Room Tip: If you are offered rooms 246 to 254 when you arrive turn them down on the spot. The rooms are small...
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  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Top Contributor
74 reviews 74 reviews
28 hotel reviews
Reviews in 42 cities Reviews in 42 cities
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed May 30, 2014 via mobile

Never was I concerned about the health and safety of my partner and I. The hotel is dirty and dangerous. We had rats as pets in the yard, no lights from the car park to the room, dangerously slippery steel steps, dirt and machinery parts all over the yard. The food was stored in the yard with all the rats and mice.the reception desk was unattended and once they arrived very unpleasant and unprofessional. This is the world's worse hotel with unparalleled to it in the world.it is a shame to the UK.

  • Stayed May 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwick, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 30, 2014

When we first arrived I was very disappointed by the exterior of the hotel, however once I had a moan about our room we got moved to another room I have never met such wonderful people as the Restaurant Manager Trevor
and the restaurant staff who were so attentive and lovely. The food was perfect it well exceeded our expectations. The rooms were small but adequate and I would go back because you can see that they have refurbished the rooms and the restaurant beautifully.

  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frome, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 30, 2014

My daughter and I stayed here on the 28th may for 2 nights in room 245, and the staff are brilliant they cannot do enough for you, and we highly recomend the restaurant the meals we had were fabulous, and the pool and sauna were heavenly we left calm and relaxed and are certainly going to come back welldone to you all

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
riviera_team, General Manager at Riviera Hotel, responded to this review, June 18, 2014
thank you for taking the time to share your feedback. we are glad you enjoyed your stay. we hope to see you again.

Kind Regards,
Carol Rooke, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riviera Hotel

Address: Bowleaze Cove, Weymouth DT3 6PR, England
Location: United Kingdom > England > Dorset > Weymouth
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 17 Hotels in Weymouth
Price Range (Based on Average Rates): $
Number of rooms: 98
Official Description (provided by the hotel):
Designed in an Art Deco style, Some rooms are connected to the main building by covered pathways. All rooms feature free Wi-Fi, en suite bathrooms and tea/coffee making facilities, as well as a safe and fridge. All rooms are accessible from outside walkways, which you may sit along to admire the view of the bay. There is a Leisure Centre equipped with a sauna, steam room, gym and both indoor and outdoor pool. (Outdoor pool seasonal only) Which will be included in the price. Set in Bowleaze Cove the Riviera Hotel is just 2.5 Miles from the town centre. Also nearby are the Sealife Centre as well as Lodmoor nature reserve. ... more   less 
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Also Known As:
Riviera Hotel Weymouth, Dorset

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