Ahead of a trip to Jersey, I decided to drive with my family to Weymouth the night before, since the ferry leaves at 8am.
We were somewhat limited in our choice of accommodation by the presence of our dog and were delighted to book to stay at the Anchorage.
Based just off the seafront and a stone's throw from the ferry terminal, the location was perfect.
However, I was slightly miffed when I booked to be told that even though we were paying for breakfast, we would not be able to have it because we were leaving early.
Tempted as I was to cancel the booking, I decided to keep it to save hassle when the male owner called up to check on our room booking. He confirmed that some fishermen were staying overnight and so we could have breakfast early after all.
Far be it from me to suggest that fishermen are not as important as us, but I did fail to see why the owners would only bother making a breakfast for us if fishermen were staying but not if they did not stay.
Needless to say, the hotel's website says that breakfast is only served from 8.30-9am. There is no mention that this changes if the fishermen stay. But they were still happy to charge us for breakfast - and the male owner did check to see if we had paid for room only or breakfast as well (we had paid for food).
When we arrived I asked about the parking permits, which the hotel's website say are free. The landlady told us it would be easier if we paid for it ourselves. Another let down.
The location was indeed great - and we looked out on the port from our room.
We weren't allowed to go for dinner and leave our well behaved dog in our room, which was annoying but I let that one go. We took her with us and found a restaurant with outside seating which actually said the dog could come inside.
What did infuriate all of us was the fact that we were told that the fishermen were no longer staying and so we could not have breakfast. There was no sense of apology or regret, just a tone of 'that's the way it is'. How to make a guest feel unimportant.
Annoyingly, a takeaway breakfast is available if requested in advance, which of course was impossible since we arrived on the understanding that breakfast would be made for us and were only told that the fishermen were not staying after all when we arrived.
Why promote yourselves on your site as being near the ferry with its early departure times if you can't be bothered to tend to your guests and make them a breakfast they have paid for?? I've stayed at a lot of hotels and they provide breakfast for guests whatever time they leave - and that goes for all the B&Bs I've chosen as well.
The beds were terrible and all of us noted that while the matresses seem not to have been replaced for years, even the frames creaked and rocked in a manner that meant the floor would have been a better option.
In this day and age, making an effort for customers, not changing your offer to them or charging for services you then do not provide is imperative.
I noted that almost all the other B&Bs (that's B for BREAKFAST!) were fully booked while the Anchorage was not.
I'm not surprised.
- Official Description (provided by the hotel):
- The Anchorage is a family-run guesthouse offering a comfortable and relaxing stay. Situated just a 'stones throw' from both the golden sands of Weymouth beach and the picturesque 17th-century harbour. Perfectly located by the Condor ferry terminal and the Pavilion Theatre. Just a few minutes walk will see you in the town centre with its many pubs, restaurants, major shopping outlets and other attractions. Come and enjoy a relaxing stress-free stay with us in one of the best locations in town. ... more less
- Also Known As:
- The Anchorage Weymouth, Dorset