This is an anomaly. The staff were exceptionally polite, courteous, thoughtful and did everything to make us welcome. The dinner was very good, tasty, well cooked and although the bill was in excess of £50 given that we had three courses each (two of us) in a hotel this was about right. The car park at the back of the hotel was very handy. We were in room 401, the top of the 'newer' extension which is an ugly carbuncle. The room was a let down, the carpet was heavily stained, the furniture very tired and shabby. The mattress was very soft and saggy so a bad back resulted. The bed linen was spotless which was comforting. Breakfast was average, the omelette was strange??frozen as it was plain with the ham and mushroom sandwiched in the middle. At checkout my husband politely told the receptionist that we had been unable to have a shower, having to run a luke warm bath which proved difficult to hair wash etc etc. The response was 'you should have rung down and you could have used another room' I find this difficult as was I expected to run along a corridor in a towel? She didn't understand that we only found the shower was not working when we were ready to get in it that morning. I naively thought there may be an apology or discount? It was disruptive and annoying. The staff must become fed up by having to apologise constantly about the environment. It is a shame as the hotel is in an excellent location. I would have to think twice before returning.
- Official Description (provided by the hotel):
- This 18th-century coaching inn is close to the medieval town centre, is privately owned and undergoing constant upgrading and refurbishments. 800 metres from Beverley Rail Station and Beverley Minster. The Beverley Arms was built in 1794. It mixes original character and traditional furnishings with modern comforts. When it was a coaching house, the building had connections with the famous criminal, Dick Turpin. It still has original stone floors. It offers good transport links to York, Leeds Hull, Doncaster and Sheffield. Hotel Rooms: 56. ... more less
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- Also Known As:
- Beverley Arms Hotel Yorkshire