An utter disappointment and upsetting experience!!!
We recently got married here on 25th April 2013, and we booked a bridal suite the night before the wedding for the bridesmaid and I. We have it in writing what we booked, however when we arrived at the hotel we were put into a twin suit, obviously i questioned this and told them i had booked a bridal suit. The duty manager stated they have no bridal suite left and that we asked for a twin suite!! This was very frustrating and upsetting the night before my wedding!! There was no other wedding but ours booked.
I cannot express how utterly devastating and upsetting this whole experience was. The staff had no care or customer service regarding the huge mistake that they made. I was then swapped for a larger twin room as I complained the room I was given was too small for me to get ready and into my dress in the morning. So needless to say the night before my wedding I was completely stressed about having enough room to get ready in the morning, and upset that they shoved me in a little room at the back when i was the bride!
We had one of our guests booked in a room which we paid for, and they recieved a glorious double room which tuned out to be a bridal suite!! How can this happen! We were furious and left feeling like they couldn't care about our wedding or what they had done to me.
On the morning of the wedding after having an awful night stay, my hairdresser arrived and half way through her doing my hair we had a call to say someone else had checked out of another bridal suite and that we could use it to get ready in!! We desperately needed the room to all get ready in and put my dress on. We had lots of people helping with hair and make up and my bridesmaids were present so the twin we were in was too crowded and small.
So overall we moved rooms 3 times before my wedding! An absolute joke! I cannot understand how Tickton grange can think its acceptable to have a bride in their hotel but not in their bridal suite! The whole situation was dealt with unprofessionally with no real apology.
There were other things which were highlighted of the hotels lack of care that occurred on our wedding day, our photographer even commented on how unprofessional they were and that they didn't seem to care it was our wedding day!
My whole wedding experience was ruined by Tickton grange, however the wedding ceremony was delivered beautifully by the East Riding registrar.
This was not an unfortunate mistake, this hotel holds hundreds of weddings every year, they should know the bride has the bridal suite! Please use another venue for your special day, mistakes like this should not happen when you are paying for a wedding!!!
- Official Description (provided by the hotel):
- A combination of former landowners' suites, servants quarters, renovated stables, workshops, Victorian cottages, even the original pumproom and schoolroom, Tickton Grange's bedrooms are a million miles away from formulaic sameness. Each one offers a blend of historic appreciation and quality comforts. Even cutting edge technology, such as free Wi-Fi, helps to create spaces for rest, relaxation, enjoyment and, importantly, a great night's sleep. ... more less
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- Also Known As:
- Beverley Tickton Grange Hotel Yorkshire