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“great food for the price” 4 of 5 stars
Review of Durrant House

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Durrant House
3.0 of 5 Hotel   |   Heywood Road | Northam, Bideford EX39 3QB, England   |  
Hotel amenities
Ranked #8 of 14 Hotels in Bideford
Bideford, United Kingdom
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
“great food for the price”
4 of 5 stars Reviewed March 2, 2014

No frills from either the price of the food, but it does what it says on the tin. Good service, and fantastic value for money. £7.50 for meal and free dessert in brilliant! Great for larger occasions too.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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424 reviews from our community

Traveler rating
    131
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    78
    40
    44
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Devon
Top Contributor
137 reviews 137 reviews
66 hotel reviews
Reviews in 97 cities Reviews in 97 cities
134 helpful votes 134 helpful votes
2 of 5 stars Reviewed February 25, 2014

I don't care what class of hotel you book into the one thing you do expect is for your room to be clean. Efficient friendly check in but once we got to our room it was clear our bathroom had not been properly cleaned and then we found an old dirty sock on the bedroom floor.!!!!! On reporting this the head of housekeeping came to the room and was very apologetic and offered to clean the bathroom but by then the confidence in the hotel had gone.
The rest of stay was OK apart from the oldest and most uncomfortable mattress I've ever tried to sleep on and we certainly won't be returning. On check out no mention or additional apology was made and no offer of any compensation.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DHhotel, Manager at Durrant House, responded to this review, February 26, 2014
Thank you very much for taking the time to write a review for our hotel. We would like to let you know that your comments are very valuable to us since they will help us improve our quality and services at The Durrant House Hotel.
We aim to ensure that our rooms are of an exceptionally high standard and am disappointed that this may not have been achieved in this instance however if we receive any reports of an issue in a room we will always to our utmost to ensure we rectify problems immediately and am pleased to read that our head housekeeper followed this procedure, offered to resolve the issue and apologized.
At The Durrant House Hotel we value all our guests and customer feedback as this does help us to improve our service and standards of quality and we thank you for your review. We do hope that you will decide to visit us again soon.
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Clacton-on-Sea, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 19, 2014

A group of us stayed for 3 nights and we found the staff extremely welcoming and helpful. The food we had was of good quality and we had a choice of all courses. The entertainment was varied and apart from the Saturday night comedian was very good.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DHhotel, Manager at Durrant House, responded to this review, February 20, 2014
Dear Loyal Guest,
Thank you very much for visiting The Durrant House Hotel and taking the time to write a review of your stay with us.
I am so pleased that you enjoyed your meals with us, I will ensure your comments are duly passed on to our team of chefs.
Thank you again for taking the to time to leave your comments and we do hope to welcome you back to hotel soon.
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Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 17, 2014 via mobile

When we arrived we were checked in quickly, with info on our stay. Our room was adequate in size, with plenty of space for clothes. There was always hot water on tap! We stayed for Valentines weekend, the foyer and dining room were decorated with hearts, I thought that they had made a good effort for everyone. There were four choices of evening meals, beautifully cooked & presented. Breakfast was buffet style continental followed by full English, which was also cooked perfectly. This is our second stay & would certainly recommend.

Stayed February 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DHhotel, Manager at Durrant House, responded to this review, February 20, 2014
Dear Loyal Guest,
Thank you so much for taking the time to leave a review of your recent stay with us. It is fantastic to read such lovely comments and that you appreciated the touches we add to try to make special events even more special.
We hope to welcome you back to The Durrant House Hotel very soon.
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Exeter, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 8, 2014 via mobile

Looked good in reception and on way to the room , how ever the area our room was in was completely different.
It went from a 3/4 star to 2 star.
The room was dated , cold, the shower was cold and the towels smelled musty and we had a dog barking in a nearby room .
On a plus side the staff were nice and the food offered was nice.
This hotel let it self down by not listening to customers views . It looks like it does have nice rooms but it also has awful ones

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DHhotel, Manager at Durrant House, responded to this review, February 14, 2014
Thank you very much for taking the time to write a review. Your comments are very valuable to us since they help us improve our quality and services at The Durrant House Hotel. At the hotel we pride ourselves on always putting the customer first and if any guest is in anyway unhappy with their room we will always strive to rectify any problems and will always be happy to offer a change of room.
I am so pleased that you enjoyed your meals and were well looked after by our staff.
Thank you again for taking the time to leave your comments and we do hope to welcome you back to The Durrant House Hotel.
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Great Yarmouth, United Kingdom
1 review
4 of 5 stars Reviewed February 5, 2014

I have just had a short break at this hotel and i must say it exceeded my expectations. as a single traveller one always wonders what kind of room you will get but I had a good size twin room with all facilities, tea and coffee, hair dryer and lovely comfy clean bed . one thing i would mention is that the bath had no grab handle if you used the overhead shower in the bath. this scared me a bit as i have bad eyesight and had to be extra careful not to fall as i stood in the bath. I thought health and safety would have insisted on an elbow hight handle that one could have held on to if you felt a bit wobbly. Apparently you can buy a suction handle that you can put on the wall so i shall get one of those to feel more secure

As for the rest, the food was lovely with plenty of choice for all courses, lovely breakfasts and polite waters and waitresses, a well trained team with a lovely lady at the helm.

I lived just up the road for a number of years and often wondered what it would be like to stay there. now I know and would not hesitate to recommend the Durrant to anyone.thank you all for a lovely stay. Jean Stacey

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DHhotel, Manager at Durrant House, responded to this review, February 14, 2014
Dear Loyal Guest,
Thank you very much for taking the time to review our hotel, it is great to read such lovely comments regarding our rooms, staff and food, I will ensure that your remarks are passed onto the relevant members of staff as they always take great pleasure hearing that guests have enjoyed their stay.
We do have rooms at the hotel with walk in showers and grab handles so please do not hesitate to contact the hotel before your next stay with us so we can reserve the perfect room for you.
We look forward to welcoming you back to the hotel soon.
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Cheltenham Uk
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 3, 2014

What a really great time my wife & I had at this hotel, with other coach parties last week. The room, & the food were excellent. The beds were very comfortable, & the service in the dining room "The Venetian Room" was so well crganised & friendly. The staff were very efficient and accomodating to those who had varied food tastes, and the Cheffs were to be congratulated on the meals being served hot, even though they were catering for in excess of 150 people. The entertainment was pretty good as well, particularly Roger Colome. Well Done, and we look forward to returning in the future. Mike & Pat Harwar

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DHhotel, Manager at Durrant House, responded to this review, February 14, 2014
Dear Loyal Guest,
It is always a pleasure to read such a lovely review as yours, we thoroughly appreciate the time you have taken to leave your feedback.
We always aim to provide a very high standard of service and excellent quality food so I am so pleased you enjoyed your stay with us and will ensure all your positive comments are passed on to all the team that looked after you.
We will look forward seeing you again soon at The Durrant House Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Durrant House

Address: Heywood Road | Northam, Bideford EX39 3QB, England
Location: United Kingdom > England > Devon > Bideford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 14 Hotels in Bideford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Durrant House 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Durrant House Hotel Bideford
Durrant House Bideford, Devon

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