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“Initial confusion..........” 3 of 5 stars
Review of Bideford Bay Holiday Park - Park Resorts

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Bideford Bay Holiday Park - Park Resorts
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Bucks Cross, Bideford EX39 5DU, England   |  
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Exeter, United Kingdom
Top Contributor
75 reviews 75 reviews
20 hotel reviews
Reviews in 39 cities Reviews in 39 cities
70 helpful votes 70 helpful votes
“Initial confusion..........”
3 of 5 stars Reviewed April 25, 2013

After entering the Park from the road we took a wrong turn as we thought the signage was going to send us down a country lane,so we had to reverse back and then sussed the correct route down to Reception. At Reception we found that we weren't to book in there but had to go down to the Entertainment complex to book in !. We wandered through the complex but saw no evidence of where to book in so came out and looked again for signage,wandered through yet again and eventually saw a young lady perched behind an oblong table covered by a plain white sheet,we approached and Yes,this was where we were expected to be,the appropriate signage hadn't arrived......she was right in a corner,we weren't the only couple confused. We asked if we were using a caravan or chalet but she couldn't remember. We left her taking the map of the Park where our accommodation was marked. Drove around and around and around,couldn't see Channel View section anywhere but eventually found our CHALET.......After a brief inspection we seemed quite satisfied,but....... the TV remote control didn.'t work at all, so I found my way walking down to Reception,who sent a maintenance man (Chris) to sort it out. He ascertained that it was the wrong remote for that TV so he showed us how to improvise which sort of worked,about 10 mins later he came back with a box of assorted remotes and re-made one up which was compatable with our TV, SUCCESS. he was VERY helpful.Thanks Chris for going the extra mile !
We couldn't use the restaurant as it was situated within the Entertainment complex and we hadn't booked passes,we have not had this problem in any of the other Parks we have visited....
The Mini Mart was quite a distance from the majority of accomodation,back up the hill past Reception and down a lane......
Other than all the above comments,the Park was very quiet,tucked away in woodland,no traffic noise which was very welcome.....and our chalet was very cosy as we are used to having a ,caravan with noisy roof (when raining) which it did during the weekend.The double glazing was very effective. One more thing,there was only a bath, no shower,( you could hire an attachment) so hair washing was done in the sink with a cup !!!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Bideford Bay Holiday Park - Park Resorts, responded to this review, April 26, 2013
Hi Carol

Thank you for your review of our Park, I apologise that you found check in and your accommodation difficult to find, we have ordered some more signage for check in and unfortunately that had not arrived before your stay, the lane that you initially went down is not part of our park but a lane that goes to the village of Bucks Mills, I assume you were using a sat nav which we have found quite often takes our guests down this side road.
We do ask for a deposit for our shower attachments but this is refundable on their return and we do not charge for their use.

I am pleased that you were happy with your accommodation and that Chris was very helpful regarding your TV remote control. Entertainment passes are an optional extra and need to be bought to use all our facilities, which include the restaurant, pools and amenities.
We hope that you will visit us again in the not too distant future.
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768 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
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English first
1 review
5 of 5 stars Reviewed April 20, 2013 via mobile

Just returned from a 7 night break and must say it was the best holiday we've had in a long time, all the entertainment staff were fantastic. Leanne, lauren, and Wes kept the kids entertained but have to say Ross is a credit to Park Resorts and made our holiday. The bar staff were friendly and welcoming, as too were the security staff Will be returning soon

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Bideford Bay Holiday Park - Park Resorts, responded to this review, April 29, 2013
Hi Sally

Many thanks for taking the time to write your lovely review of Bideford Bay Holiday Park.

We’re so happy to know that you and your family thoroughly enjoyed your stay. I will of course pass on your great comments to the entertainment manager who will no doubt pass them on to the team members.

Thank you again for your great review will look forward to welcoming you and your family back to park soon.
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 19, 2013 via mobile

We would not go back again due to the fact my wife drives for a living and it was like a busmans holiday. The kids thought the pool was too small. They are teenagers. The views were spectacular though. More suitable for people without active children. It would of been nice to have the honeymoon without the kids. Cannot fault the staff they will bend over backwards to make your stay enjoyable.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Bideford Bay Holiday Park - Park Resorts, responded to this review, April 29, 2013
Hi Tracy

Firstly I would like to thank you for taking the time in writing your review on Bideford Bay Holiday. All feedback is crucial to us as it helps us improve our service and standards to enable us to provide our guests with an amazing experience. We do aim to cater for children of all ages however we have taken your comments and passed them onto the entertainment team.

Once again thank you for your review and we do hope that you choose to holiday with us again soon
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Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 17, 2013

Went two years ago,came back Easter holiday, very much the same. Chalets clean and well equipped but agree that the electric fire does not provide enough heat and radiators in bedrooms very small which meant they were inadequate for the weather last week. Entertainment team were lovely and good fun but the visiting singing duo Robert and Ashcroft were very entertaining but for all the wrong reasons! Who still has Tina turner , Dolly Parton , Bart Simpson and Crazy Frog in their act?! Very dated. The Amy winehouse "tribute" was in very bad taste and cringeworthy. The person who books the acts should think twice about rebooking them if they want to keep a modern feel to the resort.

The talent show was great fun and in particular sophie and her guitar were amazing!

Good choice of food for vegetarians but some portions were a bit small for the meat eaters. Kids loved the slushy machine! Would be nice to see some local beers and ciders on tap not just boddingtons.

All said we had a good time there and reception were very helpful as we arrived after check in and they made sure our key was available. Courtesy call a couple of days prior to us arriving was a lovely touch

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Bideford Bay Holiday Park - Park Resorts, responded to this review, April 29, 2013
Hi Bex

Thank you for taking the time to post feedback on Trip advisor for you recent stay at Bideford Bay Holiday Park.

Our chalets over the winter season have had frost free heaters and refurbishment program done on them, due to unplanned cold weather conditions some guests did still experience this. We do however have portable heaters in reception for hire or can provide extra duvet’s etc.

We pride ourselves on being able to provide great customer service and also able to add those personal touches in giving guests courtesy call’s before arriving on holiday with us.

Once again I would like to thanks you and your family for your comments and look forward to welcoming you back some time.
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Coventry, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 16, 2013

We returned here during the easter holidays, after we had stayed here the year before. There's plenty to do on-site, such as the nature walk, there's 2 arcades, a play area, a swimming pool, a basketball court and there's also an area of the bar where the children can play. The swimming pool was a favourite, it's quite large, (indoor) although there is also an outdoor pool. Each night there's good entertanment on, which we often watched. On arrival the beds in the caravan are already made, which is a bonus, however there was only one plug in each room, which caused a few problems. The only bad thing about it was you don't get those little complementary biscuits on arrival :/ and the 'all day' breakfast ends at 11am. The staff are friendly and the site is lovely. We will undoubtedly be returning next year.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Bideford Bay Holiday Park - Park Resorts, responded to this review, April 29, 2013
Hi Laura-Zoe

Thank you very much for your great review on Bideford Bay Holiday Park.

I’m very happy that you enjoyed your stay with us, we are also glad you and your family found plenty of things to do on your stay. We appreciate all feedback we receive to help us improve and move forward but it is always really nice to receive such positive feedback

Once again thank you for your review and we look forward to welcoming you back next year.
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Plymouth, United Kingdom
1 review
5 of 5 stars Reviewed April 16, 2013

Have just returned from this caravan park and have to say me and my family had a fantastic weekend, we stayed here a few years ago and were amazed by the transformation here, we stayed in a chalet which was clean and had all mod cons needed for a family of 6.
The main difference we found was the refurbished club house which was in need of a makeover last time we stayed and this certainly has happened. The staff we met during our stay we always smiling and nothing was too much trouble, the entertainment was great a big thank you to Ross & Wes who kept my kids entertained all weekend. Also Joe & Rick who were the perfect double act behind the bar and always made us all feel welcome.
There were a wide range of food offers and the Sunday roast was delicious and very well priced, drinks werent bad either with various deals as well.
All in all a great weekend had by all and I would highly recommend this park.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Bideford Bay Holiday Park - Park Resorts, responded to this review, April 29, 2013
Hi there

Thank you for writing the recent report on Bideford Bay Holiday Park. We are so pleased that you enjoyed your holiday with us here

I’m glad you and your family were pleased with the improvements we have made on the park and in the chalets. I will of course pass on your comment too Joe and Rick whom both work extremely hard as well as all our other staff.

I hope we were able to create amazing memories for your family.

We hope to see you back on park again, thanks again for your review.
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Wisborough Green, null, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 16, 2013

We just got back from a 3 night stay! We had such a good time! After reading some negative reviews on here I was a bit worried about our stay but was pleasantly surprised when we arrived and got the keys to our caravan, it was very large and clean and we were very pleased! I travelled with my partner and two boys aged 7 and 5. The park is very accommodating for children and my boys loved their time at the park especially the play park and football court and arcades. We ate in the restaurant for the 3 evenings the food was very reasonable and the restaurant is perfect for families. It rained both days so we went to the milky way an adventure park with a large soft play area which the boys loved and on our last day we went to Westwood ho beach which again the boys loved! The staff at the park are very friendly and I would go back again!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park R, General Manager at Bideford Bay Holiday Park - Park Resorts, responded to this review, April 29, 2013
Hi Rebecca

Thank you for your feedback following your recent stay at Bideford Bay Holiday Park. We work really hard to ensure everyone has a great experience whilst here with us and we are so pleased we have achieved this following your recent stay.

Once again thank you for taking the time to give us your feedback and we hope you will holiday with us again in the future.
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Additional Information about Bideford Bay Holiday Park - Park Resorts

Address: Bucks Cross, Bideford EX39 5DU, England
Phone Number:
Location: United Kingdom > England > Devon > Bideford
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #10 of 19 Specialty Lodging in Bideford
Number of rooms: 150
Also Known As:
Bideford Bay Holiday Park - Park Hotel Bideford
Bideford Bay Holiday Park - Park Resorts Devon

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