I was due to stay at this hotel today 4th May 2013, but my booking was cancelled at the very last minute when we were already almost in the New forest. Due to it being a bank holiday weekend, there was no alternative accomadation to stay at a resonable cost. With a 14 month old baby we could not take the risk of having no where to stay. The hotel staff did not except responibitly for this error & we were told they " did not close the dates properly". I found the receptionist very unpolite & was not willing to appolgise for this error. If fact they blamed being taken over by another company. I was offered compensation by the third party booking provider only & was not offered by the hotel, when this was soley there error. Very dissapointing as we were looking forward to this break for a long time, and will not get another opportunity for some time. Looking at previous reviews of this hotel I was worried & my fears were confimed. I would aviod this hotel at all cost, just because the staff had no compasion, were very rude & too argumentative.
- Official Description (provided by the hotel):
- An independently owned hotel, which is perfectly located within the heart of the New Forest and only a very short stroll from Brockenhurst Village. Built originally in the late 19th century to serve as a vicarage, our sprawling mock tudor hotel is being retouched with a tasteful blend of contemporary and traditional style to complement the impressive building and its outstanding location.The New Forest is a haven for walkers and cyclists, many of whom manage glimpses of fast-vanishing deer, wild ponies and wandering cattle or catch the soft sounds of the elusive New Forest cicada.We offer guests an English countryside getaway with helpful and considerate service, tranquil gardens, exquisite locally sourced food, including a truly great Sunday Lunch, combined with a real sense of relaxation. We would be delighted to welcome you to our hotel in the New Forest where our animal friendly staff will ensure your 'best friend' is treated as well as you are. With excellent links to the A35, the Forest Park Hotel is the perfect location for a romantic retreat, leisure activity, corporate event or business travel. ... more less
- Reservation Options:
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- Also Known As:
- Forest Park Brockenhurst
- Hotel Forest Park
- Forest Park Hotel Brockenhurst, New Forest National Park