We had been looking forward to this all day... On arival at 4pm we found a staff member smoking outside the front entrance. Not a great look for a kids activity center. At reception i was asked to sign in the book, the red biro that was there to use was broken, which i pointed out, and the receptionist simply shrugged and looked at me as if i was mad and didnt replace it, just simply told me the cost.
Inside i found the tables covered in used mugs and cups, and the floor was littered with old odd bits of food. My son almost ate an old sausage end from the floor but luckly im a watchfull parent and it didnt happen. The lighting was poor and some areas of the larger frame were in darkness and there was adults hiding in there kissing etc.. Bizzare for a childrens activity center with no staff to be seen! The large slide area advertised on pictures etc is really for plus 5 kids. The only area for little ones (1-2 yrs) is a tiny closed off area which simply is not worth the £5 entry fee.
The toilets were dirty and had no soap to wash your hands.
We will not be returning, and if i could offer Harlequinns any advice, get your staff some training on cutomer service and housekeeping.
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