We received an enthusiastic and friendly welcome on arrival. As it was the start of December and we were arriving on a Sunday, the place was a little quieter than I think they normally are, and so benefited from being upgraded to a suite - this in part to make up for the fact there was no hot water available as both boilers had broken down!
The room was contemporary chic, with high tech facilities and lovely, comfortable furnishings with a wee highland twist - chandelier made from antlers! The bathroom was stunning, with two slipper baths perfectly set for a friendly chat with your partner in the other bath...shame there was no hot water to enjoy it!
The lovely, homely lounge with roaring fire is a real joy - and all the better when served with tea and home made, still hot, scones and homemade jam! What a delight.
BUT la piece de resistance is dinner. In the snug bar before dinner we chatted with chef/proprietor Tom before he went off to the kitchen to cook our magnificent 3 course dinner. The South African waiter kept us going with is dry wit. The only down side to dinner was eating it in the conservatory in December - a bit on the cool side! But otherwise the local produce (venison from their farm, etc.) was cooked to perfection and presented well.
Back to the snug bar to finish off our wine in front of the fire and another chat with Tom who is vivacious and passionate about food. What a delight!

We arrived excited and looking forward to spending a night at Monachyle Mhor in one of their 'luxury rooms' , booked especially because of the fire in the room. Reception was empty, we rang the bell and waited.........eventually 2 smiling faces arrived to welcome us. One very pleasant girl showed us to our rooms, nervously she avoided showing us how the fire worked. Twice I asked if the fire worked, and twice she ignored me. Third time lucky. I asked "Does the fire work? " to which I was told "Oh we've been having problems, sometimes it does and sometimes it doesn't." We were paying £337 for this room, it was cold outside, it was cold in the bedroom, the windows were open and the radiators weren't on. I told her I wasn't happy so she went and found Michelle who runs the hotel with Tom. I was shocked by Michelles aggresive and rude attitude towards me . We were just about to leave the premises when she brought Tom out who was very helpful and resolved the situation with us. Needless to say the food was very good as was breakfast. The decor in the rooms are a bit odd and I certainly feel the price of £337 for one of the luxury rooms is overpriced. With the staff it is a bit hit and miss. When paying this sort of money you expect great service and attentive staff. The hotel could be very good, it's a great location, and the food is good, but it lacks warmth in more ways than one.

This hotel is stunning. It is in a beautiful location, with stunning scenery and great walks. I came here for a romantic break for a christmas present. the reception were great and really friendly, the room was gorgeous and fresh shortbread and tea wa sbrought up to the room on arrival. the room was gorgeous with a window between the bathroom and bedroom. our bedroom also had a wood burning stove which was amazing.
the food was fantastic and i would travel up there just for dinner.
we got snowed in on the last day and the family helped us out, the staff were great and the family touch is great. will definatly return for a special occasion.

This is the second time we've stayed and felt that things had improved since last time (not that last time was bad). We'd walked in over the mountains from Crianlarich and were muddy and tired. The receptionist was attentive, helpful and quickly go t us to our room where we found a complimentary bottle of fizzy. The room was in the main building and although small was very comfortable and well equipped. The bed was comfortable, the bath big and the room quiet which is all we really need.

Supper was a five course affair and we were grateful that the portions sizes weren't too huge or we might not have got to the end. The cooking was of a high standard, certainly comparable with other restaurants in its class. All very tasty and imaginative dishes with well balanced flavours. Breakfast was perhaps too large but again well cooked and with a great choice.

The staff seemed far more attentive and friendly on this second visit and it would appear that the management have taken note of some earlier criticisms to improve the levels of service. The place is definitely not cheap but the overall experience is well worth having.