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“Mums 70th Family Meal” 5 of 5 stars
Review of The Captain's Club Hotel

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The Captain's Club Hotel
4.0 of 5 Hotel   |   Wick Lane | Wick Ferry, Christchurch BH23 1HU, England   |  
Hotel amenities
Ranked #3 of 10 Hotels in Christchurch
Certificate of Excellence 2014
Bournemouth
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
“Mums 70th Family Meal”
5 of 5 stars Reviewed May 19, 2014

Came here with small group of 10 family/friends to celebrate my Mums 70th birthday just for a meal. Food was terrific as was the service. Definitely will be going again and highly recommend. Thank you.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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392 reviews from our community

Traveler rating
    264
    74
    24
    20
    10
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74
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • German first
  • Any
English first
London, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 17, 2014

Just returned from a birthday celebration trip with 5 girlfriends. Stayed here before so knew the setup. Yes it's in a fabulous location, and staff are helpful, friendly etc etc but they are just so slow. In the managements defence once we complained to front of house things changed drastically. The problem was as the restaurant maitre d explained he had taken on young newly trained staff and they couldn't cope, but surely that was his job to lead them and not let these poor kids struggle and get it in the neck from guests whilst he loitered and watched from the sidelines!
Our 3 bedroom apartment was spotlessly clean and faultless. Could have done without the builders refurbishing the deck area at 8am though! Understand work needs to be carried out but suppose you just don't want it when you are staying there. On the flip side if it was scruffy we would be moaning about that.
We had a great time and will definitely return and once all the young staff are experienced it will be outstanding!

Room Tip: 3 bedroom apartment was great if travelling with friends.
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  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
Senior Contributor
47 reviews 47 reviews
27 hotel reviews
Reviews in 17 cities Reviews in 17 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed May 14, 2014 via mobile

I came here with my Partner and Mother out-law for a couple of days
Yes the sofa could do with a clean, but apart from that I could not fault any thing about this wonderful hotel
From the moment you step in nothing is to much trouble you are looked after by friendly front of house staff The hotel is stylish cleaned and bright
We had a two bed apartment ( wonderful ) with amazing view across the river Our evening meal was outstanding and so was breakfast
Go to the spa for a treatment wonderful place to relax
I can't and wouldn't be able to remember every member of staffs name but a big thank you to you all Thank you for making our stay so lovely See you all soon Meany Thanks Roy x

Stayed May 2014, traveled with family
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New Forest National Park, United Kingdom
Top Contributor
78 reviews 78 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed May 14, 2014 via mobile

We stayed two nights in a apartment was a good size and was nice the sofa could do with a clean . The staff were all very nice ,I had a steak in the Restaurant the 1 st night that was very good . A fab view over the river We all had a good time we will be back

Stayed May 2014, traveled with family
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Christchurch, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 5, 2014

Last weekend , I celebrated my 50th birthday with 70 guests at the Captains club, I don't think I have ever completed a trip advisor review before however I feel compelled to share how brilliant the Manager and staff on the evening were with myself, my family and our guests. Nothing was too much trouble, the service coordinated by Niloo was personalised, warm and accommodating. The meal was superb, hot, fresh, beautifully presented and as a Home Economist, I have high expectations and can be a bit fussy. Every dish and portion of food was excellent, the guests couldn't believe the portion size of the brownies that were goey and delicious. We chose to stay overnight and had a fabulous cooked breakfast . All in all a really special weekend . Particular thanks to Tim, Lena, Niloo, Marchin and Sam, a night to remember. Looking for the next opportunity for a party or a celebration!

Room Tip: The rain during our stay made it very noisy but this couldn't be helped.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warfield, United Kingdom
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
51 helpful votes 51 helpful votes
1 of 5 stars Reviewed April 22, 2014

We, as a family of 4, have had our Easter break at this hotel for four years running and unfortunately it has gone downhill year after year. This upsets me greatly because the location is perfect, the rooms are fantastic in terms of size and facilities AND we have made some wonderful memories here with our children.
This last Easter break, I chose to leave a day earlier than planned. I couldn't stay another night. On day one, from the moment we entered our 2 bedroom suite, we were greeted by a hot and stuffy room. The hotel knew we were returning guests and I had hoped the air conditioning would have been switched on at least half an hour before check in. I proceeded to turn the air conditioning on and open the windows. Suite 201 is directly over the terrace restaurant therefore noise coming from there is loud and sometimes rude! At night it is worse but after having enough at 11.30pm, we had to call reception to ask when it will stop. Apparently, the area should have been closed off at 11pm & the staff manage to move the guests into the restaurant. I assume the hotel is aware about this issue and I had booked months before. Why couldn't they have placed us in our 'usual' suite? The hotel is also aware that we have a dog that was coming as usual and this time they did not leave any bowls or bedding for him. There was also no bedroom slippers and the complimentary biscuits were stuffed between two paper covers that were meant to sit on top of the bathroom glass cups!
The next day, we asked to be moved to our 'regular' Suite 210 and the hotel kindly obliged. The Reception staff said Suite 210 needed cleaning when the guests leave at 12. We told her we would go out and be back by 2pm at which time we can finish packing and move across. She said that that was absolutely fine! All's well until we came back at 2pm on the dot, to be told staff have packed our personal belongings and moved it across for us because the new guests need to check in! The hotel clearly states that check in cannot be guaranteed until 3pm. However they took it upon themselves to remove our belongings without our consent. This is after we told them clearly we will be back at 2pm! I took it upon myself to check Suite 201, I found 2 housekeepers and some of my belongings left behind! They finished before 2.30pm with more than half hour to spare! There was no need to remove us and touch our belongings without our consent! We had no apology from the management!
Suite 210 was not cleaned properly! Black dog hairs on the sofa and brown blankets placed on the end of the beds. The main bathroom sink was clogged. (It was clogged last year too!)
I had to leave the hotel the next day!
When I initially booked, I asked whether there would be any special deals especially since we were returning guests and I was told that the hotel has managed to keep the rates the same for many years without having to pass the increase prices of electricity, water etc. Believe me when I say, it is clear to see where they have cut costs in order to keep the rates the same. It is not the luxurious hotel it used to be 4 years ago! There used to be the little things that staff would do to make an effort and make you feel at home. That's all gone now. Pity, to have to say goodbye to a hotel we were so familiar with. But we shall never be returning!
On a final note, the hotel has no right to remove guests personal possessions without warning or consent! That was an absolutely terrible action and one that was unnecessary!

Room Tip: Never Suite 201 unless you don't mind noise
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  • Stayed April 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
winchester
Top Contributor
154 reviews 154 reviews
89 hotel reviews
Reviews in 81 cities Reviews in 81 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed April 21, 2014

Stayed overnight in a two bedroom suite. Very spacious and well equipped, with lovely view of the river. Dinner in the restaurant was excellent, and they were very child friendly. Only downside for me was the wifi speed which was slow and inconsistent.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Captain's Club Hotel

Address: Wick Lane | Wick Ferry, Christchurch BH23 1HU, England
Location: United Kingdom > England > Dorset > Christchurch
Amenities:
Fitness Center with Gym / Workout Room Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Christchurch
#2 Luxury Hotel in Christchurch
#3 Family Hotel in Christchurch
#4 Business Hotel in Christchurch
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Captain's Club Hotel 4*
Number of rooms: 29
Reservation Options:
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Also Known As:
Captains Hotel Christchurch
The Captains Hotel
The Captain's Club Hotel Christchurch, Dorset

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