arrived by boat and moored up at the hotels own mooring on a Monday night, while we were considering having something to eat we thought it would be nice to have a drink sat on our boat......
On entering the bar that was quiet we were left waiting and waiting while the bar mad carried on with his business with out even so much of a look up, when we finally got the look! we asked if we could take our drinks out to our boat? knowing the strange ways licensing works I was expecting it to be a no but expected a little bit of politeness to it and less of the lecture that we would not be on the premises and we would be breaching licencing rules etc etc despite the dirty great sights telling boaters its private mooring for hotel only! oh not to mention you can have champagne on board the hotels very own boat that was moored right next to us.
Anyway we finally we decided just to come in to the bar area,ordered a coke, southern comfort and coke, 2 pints of larger one a top and a Guinness with out going into thousands of words the service was shocking, snappy and grumpy no offer of choice of lager, too much ice in the drinks , no head on beers, spilt Guinness down glass,and an unpleasant attitude when simply asking which one is the lager top.
When I went to bar for a second round again no acknowledgement from the bar man who by this point was crushing yet more ice for a cocktail we had already seen him spend 5 mins on. waited a further couple of mins and was just about to say something when he looked at a waitress and said "take his order for me" great i thought ..... but was not expecting the "follow me" from her as she strolled off to a till in the restaurant area where i waited and waited as she tried to input the drinks order for me to pay her as by this point we had given up the idea of eating, we were told she would bring the drinks over to the table. oh dear that meant waiting for the barman again......twelve mins later I got my Guinness and southern comfort.
I have used this bar many times over the years and will continue to do so as there are no other venues like it in Christchurch if you are looking for something a little upmarket by the river for us but one day you might just get some competition and might need to train your staff to respect the customer.
that said lovely good night and thank you from the reception staff on leaving but not a glance from the bar man .... surprised not really
If you own or manage Captains Club Hotel & Restaurant, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.