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“Never staying here again!” 1 of 5 stars
Review of Gateshead Swallow

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Gateshead Swallow
3.0 of 5 Hotel   |   High West Street, Gateshead NE8 1PE, England   |  
Hotel amenities
Ranked #16 of 20 Hotels in Gateshead
Northallerton, England, United Kingdom
1 review
“Never staying here again!”
1 of 5 stars Reviewed October 23, 2012

Will NEVER stay here again!! My room was so smelly i had to spray my deodarant and the staff were unfriendly. You could tell they didnt want to be there! My bathroom was falling apart and there was a blood stain in the corridor that wasnt cleaned properly! The breakfast looked like it had been sat there for days! My friends room had stains all over the walls and in both rooms the appliances were falling apart. We didnt sleep because the noise of the boiler was loud all night. This hotel doesnt even look appealing from the outside. The only good thing was the view out the window of my room!

  • Stayed October 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGateshead, General Manager at Gateshead Swallow, responded to this review, November 30, 2012
Thanks for your review of your stay, I am very sorry that you did not enjoy your time with us, I have noted your points raised and will deal with these.
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351 reviews from our community

Traveler rating
    25
    62
    113
    73
    78
See reviews for
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Any
English first
Northallerton
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 21, 2012

Wish I'd checked out this site before I booked! Hotel very dated and rundown. Lots of problems with the room. First of all the hot tap wouldn't turn off which meant the boiler was making a very loud noise ALL night and the sink was stained with limescale. The bath was so filthy it was yellow and there was something red splatted across the bedroom wall, possibly blood. Breakfast was a buffet which wasn't great, the toast was OK! The few staff we saw were friendly but too busy as there was a wedding party. (Not sure why anyone would want to get married here!) One night was one too many! On the plus side, the bed sheets and towels were clean.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGateshead, General Manager at Gateshead Swallow, responded to this review, November 30, 2012
Thanks for taking the time to write a review, I am sorry that you found problems with your room whilst you were with us, we normally can arrange to move guest to other rooms if we are advised.

Weddings are quite popular here as we provide a great value for money package combined with good food and service.
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Penrith, United Kingdom
1 review
2 of 5 stars Reviewed October 20, 2012

‎11 pm lets have a drink in the hotel bar! oh no it closed at 10;55 (receptionist sed why shuld we flog a dead horse) you cant even flog a pint the bir is shut,,,,,,night staff sed you can have a bit of paper if you wont to complain,

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGateshead, General Manager at Gateshead Swallow, responded to this review, November 30, 2012
Thanks for your review, the bar closes at 11.00pm each evening, although we do have drink available from our night porter after these hours.
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Bo'ness, United Kingdom
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 11, 2012

Needed wifi to be able to check work emails but it was too expensive and the signal strength I was able to get was poor so I was quicker using my phone instead.

Decent sized bath and a nice hot shower.

Breakfast wasn't up to much but for £39 B/B you can't expect much.

Hotel car park was shut due to a royal visit taking place the following day so had to park out on the street as the small car park adjacent to the hotel reception was full when I got there.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGateshead, General Manager at Gateshead Swallow, responded to this review, November 30, 2012
Thanks for taking the time to write a review of you stay with us, I have noted your comments on the w-fi strength, we only have wi-fi in the lounge areas and not in the bedrooms.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castleford, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 7, 2012

Room very clean and comfortable but in need of new carpet and decorating. Public areas were quite nice but a little dated. Secure car parking. Food good and a very pleasent bar. The staff were very pleasent and welcoming. Good value for money so will stay again.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGateshead, General Manager at Gateshead Swallow, responded to this review, October 26, 2012
Thanks for your recent review of your stay here, I am pleased that you enjoyed your visit.

Regards

Alan Smith and team
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Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 6, 2012

I stay here regularly when I have business in Newcastle.
I have never encountered any problems whilst at the hotel.
The staff are very friendly and go out of their way to help.
I can and do reccomend this hotel.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGateshead, General Manager at Gateshead Swallow, responded to this review, October 26, 2012
Thanks for your review of your recent stay here, I am pleased that, as usual, you enjoyed your visit.

Regards

Alan Smith and team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed October 2, 2012

Good points: reasonable price, convenient location and helpful check-in man.
Bad points: dated and tired hotel, tiny room, very basic breakfast and lots of stag/hen parties.
Overall, if you know what you are getting into then you get what you pay for!

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMGateshead, General Manager at Gateshead Swallow, responded to this review, November 30, 2012
Thanks for your recent review of you stay with us, we are aware that rooms are in need of tidying up decor wise, and we are moving ahead with some works in and around the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gateshead Swallow

Address: High West Street, Gateshead NE8 1PE, England
Location: United Kingdom > England > Tyne and Wear > Gateshead
Amenities:
Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #16 of 20 Hotels in Gateshead
Price Range (Based on Average Rates): $
Hotel Class:3 star — Gateshead Swallow 3*
Number of rooms: 103
Official Description (provided by the hotel):
The Gateshead Swallow is located just one mile from the famous Newcastle quayside, making it an ideal base from which to explore the local area. We offer a buffet breakfast and the restaurant and bar are open daily. ... more   less 
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Also Known As:
Gateshead Swallow Hotel Gateshead
Swallow Hotel Gateshead

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