Stayed for one night, party of 4 (family) in a family room. Staff fantastic, warm welcome which was needed after a long day at work followed by a regular commute plus a further 2 hour drive. Reception explained on arrival the room would be dark as the curtains were drawn and there was a fan in the room. No air-con, see. The warm welcome downatsirs was nothing compared to the warm welcome upstairs.
The heating control never budged from showing 28 degrees all night. It was far too hot, thinking about using the good night sleep guarantee.
I can remember the hotel being built, with what used to be the pub next door (now a buffet style retaurant), and it's not that old, certainly recently enough to have had air-con fitted as standard, so obviously built on a budget. I find it poor when commercial shortcuts are taken that then impact on guests comfort. Not expecting luxuries, but being able to sleep is one of the basics. Not expecting fridge-like temperatures either, but almost 30 degrees overnight is just too hot.
Taybarns next door was great for breakfast. Standard Premier Inn buffet breakfast, no nonesense, nothing missing. If you stay in Premier Inns you'll know what it's like, it's the same in every one I've stayed in. For dinner, however, oh dear. Basic high volume "all you can eat" buffet which was OK for not wanting to go anywhere else, but I certainly would not have it as a "destination" eatery. Some of the lower turn-over food was dry or if not dry a bit greasy, jacket potatoes very waxy. Not to be repeated, if this was in the middle of nowhere I'd use it again to avoid a drive, but it's so close to the Metro Centre, Frankie & Benny's is at the opposite side of the roundabout, my advise is go elsewhere.
Overall a good stop-off location, but I certainly wouldn't stay here in summer again. And more to the point I will be asking other Premer Inns I am intending to use in future if they have the "luxury" of air-con before I book. It would be a different rating in a different season and having eaten elsewhere.
- Official Description (provided by the hotel):
- Get closer to big brands, top entertainment and fabulous food at the Premier Inn Hotel Newcastle (Metro Centre). Just minutes from the UK's largest shopping and leisure centre, you'll also have all the business and cultural attractions of Newcastle right on hand. But it's not just about the bright lights and big city. You can also discover the peace and quiet of the Derwent Valley at National Trust haven Gibside or Derwent Walk Country Park. Then, after a day of indulgence or escape, return to our spacious rooms, Taybarns restaurant and extra-comfy beds. ... more less
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- Also Known As:
- Premier Inn Newcastle (Metro Centre) Hotel Gateshead
- Premier Inn Gateshead