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Reviewed July 27, 2015

I was at this hotel for 1 night to attend a meeting. It is next door to The Sage and has a nice view of the Tyne Bridge. The reception is very inviting where I was warmly welcomed and the rooms are clean and you can pay a premium to have a guaranteed view of the Tyne bridge. I had 2 small complimentary bottles of water in the room. I enjoyed the breakfast where the waiter welcomed me and explained how the buffet breakfast works. She made me a nice pot of coffee. The doorman and the receptionist made sure that my taxi reservation and exit from the hotel was seamless

Date of stay: July 2015
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank andynaija
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin R, General Manager at Hilton Newcastle Gateshead, responded to this reviewResponded August 2, 2015

Dear andynaija,

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

I was delighted to hear that you enjoyed your time at the hotel, and I'll pass on your kind words regarding the staff here. I hope to have the opportunity of being able to welcome you back again in the not too distant future.

Kind regards
Martin Robinson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2015

I stayed here recently whilst in Gateshead for business, so the Hilton is ideally located. It's a comfortable 20 minutes stroll from the train station, and just over the high level bridge into Gateshead - but you might want to take the lower swing bridge if you are not too good with heights!

The staff there were friendly and helpful, and the room was pleasant enough and very comfortable. I had lunch at the hotel and found the food to be very acceptable. I thought the room price was a bit too high for what it was, but all in all a good stay.

Date of stay: July 2015
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank geoffh312
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin R, General Manager at Hilton Newcastle Gateshead, responded to this reviewResponded July 27, 2015

Dear Geoff H

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

I was delighted to hear that you enjoyed your time at the hotel, and hope to have the opportunity of being able to welcome you back again in the not too distant future.

Kind regards
Martin Robinson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2015

A really curious hotel, this one. It gets a lot of things spectacularly right, but other things wrong.

To start with, you enter a reception area which is plain and simple, but nonetheless large and attractive looking with a lot of water features. You genuinely do feel as if you've just arrived at a high-end hotel. Then you get your key from the courteous staff member, head up in the lift, and enter your room… the first thing that strikes you about it is the sheer size. There's such a sense of space that it's easy to stretch out and unwind after a long train journey.

Aside from that, though, the furniture and decor in the room is nothing special. With its hard right angles and simple design, it's equivalent to the decor you'd expect to see in a cheaper, mid-range hotel. The bathroom is similar - spotlessly clean and of a good quality and offering nothing to complain about, but slightly mid-nineties in its feel. If you compare this to other chain hotels of a similar price elsewhere in the country, even other Hiltons in fact, there's an immediately noticeable difference. There's nothing lush or luxurious or attractive about it, it's just at the smarter end of functional.

Nonetheless, I got a good night's sleep on the extremely comfortable bed, my room was brilliantly sound-proofed, and the air conditioning worked properly meaning I could maintain a comfortable temperature. Big plus points.

The second problem was the cost of the wi-fi. This is the 21st Century and I'm used to staying in hotels where this is offered for free or incurs a very small, nominal fee. At the Hilton it's £30 for three days, which if you've already paid £109 a night for an ordinary looking room is a little rich. I gather this isn't a problem unique to this particular Hilton, but it's a very dated policy.

Breakfast was good, though, and the staff were helpful and friendly. If the cost of staying here had been average for the area, I'd probably have been more generous with my review - but while officially graded as one, it doesn't quite feel like a four star hotel at the moment.

Date of stay: July 2015
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
3  Thank Treguard
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin R, General Manager at Hilton Newcastle Gateshead, responded to this reviewResponded July 27, 2015

Dear Treguard

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

I was delighted to hear that you enjoyed your time at the hotel, however I note your point regarding wifi at the hotel. Hilton have recently introduced standard complementary wifi for all HiltonHonors guests from Blue status upto Diamond. Please accept my apologies if you were not made aware of this during your visit.

I do hope to have the opportunity of being able to welcome you back again in the not too distant future.

Kind regards
Martin Robinson
General Manager

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Reviewed July 25, 2015

I enjoyed my stay at this hotel with my husband to celebrate our 20 years anniversary. Facilities, room & decor of the hotel were excellent . The staff within the hotel were first class, particularly Alexandria on the front desk who assisted us in making our stay special and memorable. Thanks x

Date of stay: July 2015
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank ADJHarris
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin R, General Manager at Hilton Newcastle Gateshead, responded to this reviewResponded July 27, 2015

Dear ADJHarris

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

I was delighted to hear that you enjoyed your time at the hotel, especially by Alexandra and may I take this opportunity of wishing you a very happy anniversary!

I do hope to have the opportunity of being able to personally welcome you back again in the not too distant future.

Kind regards
Martin Robinson
General Manager

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Reviewed July 25, 2015 via mobile

I have been here for work reason and this was an excellent choice. the building is beautiful with an amazing view on the river. the food at breakfast was very good and lot of options available. the staff was gentle and available. the location is very strategic and in few mins walking you can reach restaurants and bars.

Date of stay: April 2015
Trip type: Traveled on business
Thank VitoB2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martin R, General Manager at Hilton Newcastle Gateshead, responded to this reviewResponded July 27, 2015

Dear VitoB2

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

I was delighted to hear that you enjoyed your time at the hotel and were looked after by my team.

I do hope to have the opportunity of being able to welcome you back again in the not too distant future.

Kind regards
Martin Robinson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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