Basic observation:- decor – tired -material crumbling and peeling off all of the sofa’s and chairs in lounge, main meal served in conservatory no background music, tables very close together and chairs back to back, we could hear all nearby conversations, service - very short staffed/lacking experience/ even after complaining we had to clear our own table while staff walked back to kitchen empty handed. Asked for baby changing area and a member of staff went to find out where it was then returned to say they didn’t have one – babies changed on the toilet floor – totally unacceptable.
We all travelled about 15 miles to meet up here for a birthday. Table booked for 6pm, not acknowledged at table and still sitting at 6.45pm until I shouted over for service and ordered our drinks and starters. Starter choice is soup or potato skins - All 7 of us ordered potato skins which were nice, drinks arrived afterwards. After half an hour our empty plates hadn’t been taken away, nor had we ordered our steak ‘cooked to order’, again called for service and ordered 7 steaks all medium well done. It was an hour between starter and main meal and we cleared our own table taking our dishes to the bar, ordered more drinks which we never got. Not sure who’s order the steak was cooked to but it wasn’t ours, 3 meals had Diane sauce which arrived in one small jug quarter filled – we asked if we had to share the one jug and were told yes, we said it wasn’t enough for 3 and were told we would get some more (its around £3.00 extra per person for sauce so we expected more than a tablespoonful) – no more sauce arrived so one of our party did without. 4 of the steaks were cooked still pink in the middle 3 were raw in the middle – 2 we’d been waiting 2 hours, we ate what steak we could, my hubby and I shared the cooked bits between us and left the raw meat heaped up a plate with the blood running out. The steaks were big and would have been good value for money if we had could have eaten them. Not sure if the staff took a dislike to us as we had 2 small children with us, we booked for 6pm with an aim to be out for 7pm, but as we were ignored whilst other tables received service it was near 8.30 when we left and didn’t bother to order deserts, our table still not cleared, another party of similar size in the opposite corner to us had 3 staff attending to them for most of the evening.
Not going back
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am extremely sorry at the lack of service and attention you should have recieved and have taken steps to ensure that this never happens again. I have not redeemed the Groupon Voucher you presented for obvious reasons and are free to go back to them for a full refund.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.