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“you get what you have paid for” 3 of 5 stars
Review of Crerar Craiglynne Hotel

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Crerar Craiglynne Hotel
4.0 of 5 Hotel   |   Woodlands Terrace, Grantown-on-Spey PH26 3JX, Scotland   |  
Hotel amenities
Ranked #6 of 10 Hotels in Grantown-on-Spey
St. Andrews, United Kingdom
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
“you get what you have paid for”
3 of 5 stars Reviewed July 28, 2010

the staff at this hotel are helpful but the rooms are not great as the en suite is a bit crampt and the shower cubicle is a bit small and out of date there is adequate parking and a disabled entry and the food is good but they are very busy with bus partys and the rooms are not looked after as they should we had to keep asking for tea and milk for the room

  • Stayed July 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craiglynne, Front Office Manager at Crerar Craiglynne Hotel, responded to this review, August 1, 2010
Dear Guest,

Thank you for taking the time to write a review on our hotel.

We are sorry that on this occation we did not live upto your expectations. In respect of your bathroom comments, we have many rooms of various sizes and to increase the size of many bathrooms would decrease the bedroom size and remove many of the hotels original features.

We generaly do not recieve complaints regarding our room servicing, as a standard throughout the company we do leave what is considered adiquate tea and coffee supplies for our guests, should guest require more then more can be brought to your room, I apologise if this was an inconvieniance to you.

Once again thank you for your comments and we do hope we can welcome you again soon to the Crerar Craiglynne Hotel

Kindest regards
Chrissie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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413 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
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English first
Stirling, United Kingdom
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 19, 2010

We have just arrived home from a lovely weekend at the Craiglynne. We were pleasantly surprised, especially after reading some of the 'not so nice' reviews, by the hotel itself, our room, food and staff. The hotel was a lovely old building, with excellent decor and comfortable furnishings. We had a nice quiet room, the food was extremely good, served by very efficient staff. All the members of staff were very friendly and helpful, especially Denise, with whom we had a good 'blether'. All in all, we would recommend this hotel to anyone and have no qualms about visiting here again.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craiglynne, Front Office Manager at Crerar Craiglynne Hotel, responded to this review, July 23, 2010
Dear Guest,

Thank you for taking the time to write such a nice review on our hotel.

We are very please you enjoyed all aspects of your stay and have passed your comments on to each department.

Guest feedback in any form is considered a vital tool in the ongoing development of our services and staff. We do hope we will have the oppertunity to welcome you back to the Craiglynne in the not too distant future.

Kindest regards
Chrissie
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Atlanta, GA
Senior Contributor
41 reviews 41 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed July 5, 2010

The Crerar Craiglynne Hotel is a large hotel located at the end of town. Our room was clean but very small and hot. The only dinner reservation left for for 6pm, which was too early for us, due to a tour bus load of guests that were staying at the hotel that night. The staff could have been friendlier and more attentive but for the price it was fine for a night.

  • Stayed May 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craiglynne, Front Office Manager at Crerar Craiglynne Hotel, responded to this review, July 10, 2010
Dear Guest,

Thank you for taking the time to write a review on our hotel, I am sorry that on this occasion we did not live up to your expectations.
As a very old building some of our rooms are smaller then others, and can become quite hot, and the recent rise in humidity did not suit most of our guests, however we do have fans at reception that you can use during your stay should you join us again soon.
We ask all our guests to book for dinner and on some occasions time slots will fill quicker, I'm sorry your time was not available on this occasion, may I please advise for future reference that we do offer room service and Bar meals, the cost of the bar meal will be charged against your package type (therefore if dinner is included) there is generally no charge.

We do not generally receive complaints regarding our staff, but I am disappointed that you felt their attention to you was lacking, I have passed this comment to each department to assist in their further training.

Once again I thank you for your time and comments and assure you that these are considered a vital tool in the ongoing training of our teams.

We do hope we will have the opportunity to welcome you back to the Craiglynne in the not too distant future

Kindest regards
Chrissie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brechin
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 19, 2010

Had a great couple of nights at this hotel last weekend.Could not fault it,lovely room with view over park,great young staff so well trained and efficient,made me proud to be a scot.hope to return in the future.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craiglynne, Front Office Manager at Crerar Craiglynne Hotel, responded to this review, June 21, 2010
Dear Guest,

Thank you very much for taking the time to write a review on our Hotel.
We are pleased you enjoyed your stay and I have passed your kind comments to all our teams.
We look forward to welcoming you back in the not too distant future
Kindest regards
Chrissie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
4 of 5 stars Reviewed June 6, 2010

We have just returned from a short stay at this lovely hotel. The reception staff were most helpful, ringing back when they said they would and pulling out all the stops to accomodate us for three nights at very short notice. My elderly mother has very poor mobility and the ground floor single room provided for her was excellent, as was our own double room with beautiful views from the front facing windows. From the moment we arrived we were made to feel welcome and nothing was too much trouble . The dining room staff were exceptional, always pleasant,courteous and helpful. The service, both at breakfast and dinner was excellent and the food was very good, but it was not always as warm as we would have liked. Overall we thoroughly enjoyed our stay at this hotel a would certainly stay here again in the future.

  • Stayed June 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craiglynne, Front Office Manager at Crerar Craiglynne Hotel, responded to this review, June 8, 2010
Dear Guest,

Thank you very much for taking the time to write a review on our hotel, it is always helpful when guests leave their comments, regardless of their content.

We consider trip advisor as a vital tool in the ongoing training of our teams and your comments are greatly recieved. We are please you enjoyed you short break with us and do hope we will see you again in the near future.

Kindest regards
Chrissie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 6, 2010

We booked this stay with Easy Breaks a few weeks back and got a fantastic deal for DB&B - £140. We we're then surprised by the standard of service and food provided in the restaurant, the staff we're very attentive and they also had an excellent selection of wines. The hotel itself is a very relaxing place to go for a short break and is well situated in Grantown on Spey.

  • Stayed June 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craiglynne, Front Office Manager at Crerar Craiglynne Hotel, responded to this review, June 8, 2010
Dear Guest,

Thank you for taking the time to write a review on our hotel. It is always nice to recieve feedback from our guests in what ever form.

We are pleased you enjoyed your short stay with us and hope you will return to join us in the not too distant future.

Kindest regards
Chrissie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kendal, United Kingdom
Top Contributor
116 reviews 116 reviews
115 hotel reviews
Reviews in 110 cities Reviews in 110 cities
150 helpful votes 150 helpful votes
4 of 5 stars Reviewed May 7, 2010

We have just spent 4 nights at the Craiglynne . It is a very impressive hotel from the outside, this is followed through to the reception/lounge area, which has obviously been recently very tastefully refurbushed to a high standard.
When booking we requested a quiet well ventilated twin room, with a bath, not just a shower on a high floor - we were very pleasantly suprised when all our requests were forfilled without question.
Our twin room was at the back of the hotel, not much of a view, however this didn't bother us as we were only sleeping in it, but very spacious. It was very clean and freshly decorated. I must however agree with some of the other reviews on this site - the beds were rather hard and not very comfortable. The television was also very small.
The bathroom was huge- bath with shower over, toilet, wash basin and heated towel rail- spotlessly clean, a few clothes hooks or maybe a chair would have been useful.
A plus was the free wifi throughout the hotel.
The real icing on the cake with this hotel is the staff.....absolutely brilliant.....efficient....well presented.......service with a smile always......a real credit and asset to the hotel.
Will we return.. we hope so.

  • Stayed May 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craiglynne, Front Office Manager at Crerar Craiglynne Hotel, responded to this review, May 8, 2010
Dear Guest,

Thank you for taking the time to write a review on our hotel.

We are very pleased you enjoyed your short break with us, and we appreciate the comments regarding our refurbishment. In respect of our beds, I can only apologise that they did not meet with your satisfaction however they were all newly replaced at the time of our refurbishment and are to a high quality.

I have passed your kind comments on to our teams, and do hope you can take the time to join us again soon.

Kindest regards
Chrissie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crerar Craiglynne Hotel

Address: Woodlands Terrace, Grantown-on-Spey PH26 3JX, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Aviemore and the Cairngorms > Grantown-on-Spey
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #6 of 10 Hotels in Grantown-on-Spey
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crerar Craiglynne Hotel 4*
Number of rooms: 82
Official Description (provided by the hotel):
Old world charm at the newly restored Craiglynne Hotel. Our Victorian granite hotel, situated under the majestic Cairngorms, has just been restored and refurbished to the highest standards. With 82 stylish rooms and superb grounds, relaxing here during your stay is irresistible; however we also highly recommend visiting the beautiful villages, mountains, rivers and forests nearby. After a day exploring, there's nothing better than sinking into an armchair by one of our roaring log fires to share stories of Lochness, Inverness and the hugely popular whisky trail. When you are looking for hotels in Grantown-on-Spey, near Aviemore, stay with us and be one of the first to enjoy our restored hotel. ... more   less 
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Also Known As:
Hotel Crerar Craiglynne
Crerar Craiglynne Hotel Grantown-On-Spey, Scotland

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