Rooms are clean and tidy, so no problems with that, Staying on the third level you get wakened up at 6pm every morning with the water tank filling up, so dont expect a long lie! Stayed there for 4 days and the towels were never changed which i thought was unhygienic. On the breakfast, you dont really get a lot if you do not like what is on the menu, i ticked for sausage and bacon, and was presented with 1 sausage and 1 slice of bacon in the morning, so not the way to start the day!
If you stay on the third level forget about internet access as you are to far away from the wireless router.
Great central location, and lovely town, but have found other Guest Houses with better facilities for a cheaper price.
go for the ground or first floor
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thanks for the review. We try to be as environmentally friendly as we can at Willowbank. That is why we put information in the rooms about towel exchange. Our policy on this is that if you want your towels changed every day - that is fine. However, most guests are aware of the impact many thousands of towels being washed every day cause. Most guests are more than happy to re-use the towels, just as you would do at home. Towels are changed on request without question.
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Our breakfast menu consists of 5 diffenent choices of main item - a full cooked breakfast, salmon and scrambled eggs, a fresh fruit sundae with yoghurt and museli, a continental selection of meats, cheese, youhurt and croissant, and porridge. All those items come with cereal, fruit, toast, fruit juice, tea and coffee. We do ask guests to choose from a menu to ensure that they get what they want and like.
With regards to internet access. We do not promote access in all rooms as we are aware of the thickness of the walls in such a classic building, and the fact that the signal is reduced as such. We also have 2 separate access points in the building, of which guests make great use.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.