I was rather dissapointed with my stay at this Premier Inn this time round. This was my 3rd stay at this hotel and the two previous stays were a lot better. This was a bit of a nightmare and not what I had expected. Upon my arrival into the room is smelt a little of sweat, as if a previous occupant had just left! The fan in the bathroom kept working on full speed well after I had finished the bath and switched the lights off, so much so that i decided to speak to the receptionist to check whether the fan was not broken. Past midnight I was woken up by a male guest loudly talking in the corridor, even thought the hotel rule says you are to be quiet, not to disturb the others. This person appeared to have a room next door to mine and upon returning to his room he spent the next two hours talking loudly to his partner. I did not complain, had there been a phone in the room I most probably would have. This went on till about 2 am. To cut the story short, I hadrly slept and in the morning upon returning my key at the reception desk I asked for my money back under the no quibble, good night sleep policy.
If you are not as light sleeper as I am this hotel is conveniently located, in a peaceful location and safe location with ample parking. Staff are friendly and helpful but the hotel misses the little touches. Last two times I was there my son was given a children's entertainment pack which he really enjoyed, but not this time. Also, the staff failed to mention about the good night guarantee, which I was aware of but I feel they should mention it to each guest regardless of whether they had stayed in a Premier Inn before or not, just to remind them of the rules. I was not told about the free WiFi. It just seems to me the staff could not really be bothered. They were nice and friendly but not very informative. I have stayed in many other Premier Inns all over the UK in the past and I know how informative staff usually are.
The breakfast in the morning was good but the choice was no longer as big as it was a couple of years ago, eg jogurts, they only had plain vanilla or blueberry which children do not usually enjoy and Premier Inn call themsevles a children friendly hotel.... I might try the newly built Premier Inn in the centre of Halifax next time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for your feedback. We are very sorry to hear that you did not enjoy a good nights sleep. Our reception is manned 24hours and our staff are always happy to help with any queries or questions. We always strive to satisfy your needs at our hotel, however during your stay you were not happy and my sincere apologies for the disappointment you experienced. We have also noted your comment rearding childrens entertainment packs. I hope this wouldn't deter you from staying with us in future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.