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“Excellent Stay!” 5 of 5 stars
Review of Premier Inn Harlow

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Premier Inn Harlow
3.0 of 5 Hotel   |   Cambridge Road, Harlow CM20 2EP, England   |  
Hotel amenities
Ranked #1 of 9 Hotels in Harlow
Altrincham, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Excellent Stay!”
5 of 5 stars Reviewed August 5, 2013

We stayed for a 2 night stay with 2 children aged 3 and 11 months. We had a really lovely stay. Staff were lovely and breakfast was great, huge portions for the cooked breakfast. Our girls loved the room, it was spacious and very comfortable.
The family rooms were quite far from reception so we had to do two trips with all our baggage and there was a small number of steps down to them too so think about whether to take your buggy in-we did first night but we really didn't need it to be fair.
We were visiting family in Harlow and will definitely be staying again next time we travel down. It is a really lovely Premier Inn and the staff are wonderful.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PremierInnHarlow, Reception Team at Premier Inn Harlow, responded to this review, August 8, 2013
Dear Michelle M

Thank you for taking the time to write such a wonderful review regarding your recent stay with us.

As a team, we really work hard to ensure that every guest has a fantastic experience while staying with us so it is incredibly rewarding to hear that you and your Family had a great time at the Hotel while visiting relatives in Harlow.

Thank you once again for your comments and we look forward to welcoming you back very soon.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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290 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 27, 2013

Stayed in this hotel to visit RAF Duxford. Not the nearest but cheaper than all the closer hotels. The room was clean and the staff were excellent. Restaurant next door was a nice place to have a meal and the setting was pleasant. All up to the usual standard expected at a premier inn.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PremierInnHarlow, Reception team at Premier Inn Harlow, responded to this review, July 28, 2013
Dear Fishlad72

Thank you for taking the time to review your recent stay with us.

As a team, we really do work hard to deliver a great experience to every guest that stays here at the Harlow Premier inn.

It is fantastic to know that your room was clean and comfortable and that all members of staff you encountered went above and beyond to provide you with great customer service while you were here.

Thank you once again for your kind comments and we look forward to welcoming you back very soon.

Kind regards
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Finland
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 25, 2013

Everything was quite ok. The room was quite basic. Perhaps the price was a bit too high for what we felt we got. Bathtub in the bathroom was nice and service was friendly. The room was a bit dated and not too cosy.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PremierInnHarlow, Reception Team at Premier Inn Harlow, responded to this review, July 28, 2013
Dear Anniina73

Thank you very much for providing us with feedback on your stay with us. I am extremely pleased to hear that you experienced friendly customer service while you were here.

At Premier Inn Harlow it is always our main priority to provide our guests with a clean and comfortable stay and I am sorry that on this occasion we were unable to provide this. Please email your booking details, including your reservation number to harlow.pi@premierinn.com so that we may look into this matter further for you.

Once again, thank you so much for taking the time to share your experience with us.

Kind Regards
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Stoke-on-Trent, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 23, 2013

stayed for 2 nights. excellent friendly staff, the restaurant next door was very good with the usual pub food .
I do think the bed was slightly smaller than some premier inns but this did not detract from the whole experience
booked again for a weekend in august

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PremierInnHarlow, Reception Team at Premier Inn Harlow, responded to this review, July 28, 2013
Dear steeleStaffs

Thank you very much for taking the time to provide us with a review of your recent stay here at Harlow.

It is extremely rewarding for us to hear that you enjoyed your visit and that you found the staff here friendly and helpful.

Once again, I would like to thank you for your valuable feedback; we will take great pleasure in sharing your comments with the rest of the team.

We look forward to welcoming you back very soon.

Kind Regards
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Devizes, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 18, 2013

the complete package was excellant apart from a smaller space in the bathroom than what we are used to, the staff were friendly and polite, the restaurant was spacious and really cool considering how hot it was, the food was delicious, the dessert was yummy, sharing sundae - well worth the price, we were neallt beaten by it though, it was huge,

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with premierinn.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PremierInnHarlow, Reception team at Premier Inn Harlow, responded to this review, July 21, 2013
Dear joycelewis

Thank you for taking the time to review your stay at our hotel.

At Premier inn it is our first priority to provide our guests with a clean and comfortable stay so I am extremely pleased to hear that you experienced just this during your recent visit with us.

I do apologise that you found the bathroom smaller than usual. Depending on room type, some of our rooms here at Harlow are smaller than others but we will always try to accommodate any requests for a bigger room if we are able to. I’m very pleased to know that this problem did not ruin what otherwise seems to have been a fantastic stay.

Once again, thank you so much for such positive comments, I will be sure to pass on your feedback to all staff here at Harlow Premier Inn and our adjacent Restaurant.
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Harlow, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 14, 2013

premier inn always offer good service value for money etc but this time they went the extra mile for us we just got married and used this hotel for me the night before and our wedding night once they knew it was our wedding night they moved us to a bigger room decorated the room for us and made us feel very special the service was second to none from check inn to check out excellent thank you premier inn ................

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PremierInnHarlow, Manager at Premier Inn Harlow, responded to this review, July 18, 2013
Many Thanks for your review.

We pride ourself at Premier Inn Harlow to go above and beyond for all of our guests & our vision is to make each guest feel brilliant through a good nights sleep.

I'm happy that we played a part in your special day and look forward to welcoming you back to Premier Inn Harlow in the near future.

Many Congratulations to you again from myself & all the team here at Premier Inn Harlow.

Kind Regards,

Kieran Lockhart
PITL Premier Inn Harlow
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Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 11, 2013

This is up to the usual Premier Inn standards.

Hotel is located off the main road, it's really quiet and plenty of parking with a Beefeater next door. Check-in was great, receptionist was polite and helpful.

The room was clean, and up to the usual high standard. The night was hot, and I had a desk fan in the room. I was looking to stay in the Stansted Premier Inn (which is always excellent), but the difference was: Stansted: £90, Harlow: £65 - and this hotel is only 9 miles from Stansted, making it great for north London or even an overnight airport stay.

The price is not the fault of the staff (I guess prices determined by demand, but consider this as a near alternative to Stansted).

I would highly recommend this Premier Inn, standards were as per normal high Premier Inn standards, but prices slightly better than Stansted.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PremierInnHarlow, Reception Team at Premier Inn Harlow, responded to this review, July 14, 2013
Dear TonyMullinsRadio,

Thank you for taking the time to provide us with feedback of your stay.

We are so pleased to hear that you experienced not only great customer service but also a clean and comfortable stay with us here at Harlow. The team here really do work hard to ensure all guests check out with a smile on their face.

As with all feedback, your comments will be passed onto the whole team here who will be overjoyed to hear that your visit with us was a great one.

Thank you once again for such a positive review

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Harlow

Address: Cambridge Road, Harlow CM20 2EP, England
Location: United Kingdom > England > Essex > Harlow
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #1 of 9 Hotels in Harlow
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Harlow 3*
Number of rooms: 81
Reservation Options:
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Also Known As:
Premier Inn Harlow Hotel Harlow
Premier Inn Harlow Essex

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