After check in (staff were lovely) we went along a corridor to find our room and the first thing I noticed was a musty smell in the corridors, and a stronger musty smell in the room. The carpets were dirty and worn out, and the tiling in the bathroom had some mould in the grout. The room was really cold and unwelcoming, even though I had booked a month ago, and phoned earlier in the day to be absolutely sure of the online booking, I felt the room hadn't been prepared. The heating could have been put on for us for a little while.
That said the bed was comfortable and bedding and towels very clean. The staff at breakfast were also lovely, so this problem does not lie with the staff attitude, but in the overall care and maintenance of the environment.
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- Also Known As:
- Park Inn By Radisson Harlow Hotel Harlow
- Harlow Park Inn
- Park Inn By Radisson Harlow Essex