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“Friendly staff and great service” 4 of 5 stars
Review of Kirkwall Hotel

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Kirkwall Hotel
Harbour Street, Kirkwall KW15 1LE, Scotland   |  
Hotel amenities
Ranked #6 of 8 Hotels in Kirkwall
Worcester, England, United Kingdom
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
51 helpful votes 51 helpful votes
“Friendly staff and great service”
4 of 5 stars Reviewed April 15, 2014

Situated on the front the Kirkwall Hotel is a traditional hotel and is in many way a typical Scottish highlands and islands hotel establishment. The bedroom was on the small side but adequate. The en-suite had a modern shower. The complementary wi-fi worked well. In the evening you could eat in either the bar or the restaurant. The emphasis on the menu was on local produce and the results were excellent. Worth trying a pint of the locally brewed dark Island to accompany your evening meal. The breakfast was a mixture of a buffet with hot options available. On the second morning of my stay I opted for a full Scottish breakfast to be confronted ten minutes later by an enormous plate of bacon, eggs, sausage, black pudding, haggis and all the trimmings. Thoroughly enjoyed my stay and hope to return sometime for a holiday to see more of the city and royal burgh of Kirkwall and the rest of the Orkney Islands.

Room Tip: If arriving by air, the number 4 bus will take you from the front of the Kirkwall airport terminal t...
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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187 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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English first
Highlands
Top Contributor
66 reviews 66 reviews
27 hotel reviews
Reviews in 34 cities Reviews in 34 cities
193 helpful votes 193 helpful votes
4 of 5 stars Reviewed April 15, 2014

We stayed at the Kirkwall Hotel for 3 nights in April 2014. It is situated opposite the harbour and right at the end of the main shopping street so location is great. Also a few very good eateries very near. 5 mins walk from bus station and St.Magnus cathedral. We booked a double superior, paid £130 B&B per night. The room was smaller than pictures on web site showed. Bed very comfy but seemed quite short. No DVD player, bathrobes or slippers as mentioned on their web site for that standard of room. ARGOs shortbread on hospitality tray was gorgeous (we went looking for the bakery to take supplies home and found they are also the makers of the famous Orkney Fudge). Room was well heated and as promised good view of harbour. Bathroom was very small and in need of refurbishment. The shower tray was the smallest you can get and sloped so your feet slid to sides when soapy. Nor recommended for anyone larger than a size 10 or unsteady on their feet. We thought the room rate was quite expensive for the standard of room (we've paid the same for B&B in the Intercontinental San Francisco) but the breakfast is more than worth it. Best Hotel breakfast ever - all local produce (which is a premium brand). Romm 3/5 - Breakfast 6/5 - therefore 4/5 average. Lift is old fashioned where you have to open inner and outer door and make sure both are closed on entering and exit. We also ate in restaurant at night and again very impressive. £56 for 2 x 2 course meals plus drinks (seafood starters and steak course).

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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victoria b.c.
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
127 helpful votes 127 helpful votes
1 of 5 stars Reviewed March 25, 2014


Kirkwall hotel.

Three nights of no sleep. Three nights of yelling, chanting and parties in next rooms beside me...in the hallways and directly out side my window. ( twice it turned out to be staff)......why didn't I complain ?, cause I was staying 3 nights and the regular staff who wrecked my nights were people that I still needed to deal with for breakfasts, checkouts and bar service.

Twice I had late evening " cleaners" come in my room as they told me that "nobody was registered"...and sorry.

It felt more like a fraternity house with nobody in charge.
Staff sighed heavily at special requests, completely ignore you til it's convenient for them to chat with you and chatted non stop about how wasted them and their friends got the night before....I don't really want to hear that.

Not professionally run with clearly no supervisors or senior staff on to deal with guest issues.

Centrally located in Kirkwall it's ideal for doing everything. It's beautiful, historical, and kept in excellent condition.
Breakfast was delicious, the few meals and puddings I had there were exceptional also...

Sadly all this was destroyed by what happens in the hotel after dark....

If I wasn't a guest I'd give it five stars.

Stayed March 2014, traveled solo
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Edinburgh, Scotland
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 20, 2014

Stayed here on business staff couldn’t have been nicer, very helpful from checking in, restaurant service and anyone else I spoke to. Room was nice toilet a bit small but probably the price you pay for room on top floor. Recommend room 316 top floor overlooking harbour. Had a meal restaurant very nice, menu selection good and reasonably priced, My Favourite Steak Pie was brilliant and included s side dish of vegetables.
Breakfast again really good, selection of Scottish fish and traditional fry up (Huge plate full!!)
Positives - location, service, food
Negatives - size of bathroom

Room Tip: Room overlooking harbour, 316 was nice but 2 single beds
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 9, 2014

Nice traditional Scottish Hotel, arrived 5pm Monday night reception staff very pleasant room was spotless and decent size, wall mounted tv, kettle, tea-coffee as you would expect (Nice Shortbread Thanks) bathroom very clean good shower, ate in restaurant food was tremendous and not expensive, good breakfast nice staff, looking forward to my return at end of month.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirkwall, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 6, 2014

Having left hospital and endured a nightmarish boat journey from Aberdeen, we arrived late at night for a single night stay at the Kirkwall Hotel prior to travelling home to the north isles the next day.
The receptionist/night porter was excellent. He did everything he could to assist us even down to bringing some fresh milk up to our room and offered us a snack if we wanted.
The lift up to the room was an experience but worked perfectly well. The room was spacious with a very comfy bed and quality bedding. Excellent view over the harbour too.
The bathroom was smallish but perfectly adequate with nice toiletries. The tea tray had some very nice shortbread as well - nice touch.
Breakfast in the morning certainly needs a mention - lets hope you're hungry! Usual cereals and fruits but a fantastic choice of cooked food. Quality local butchers sausages which were very tasty. Very friendly waitress.
We inquired if there was a day room or lounge that we could stay in until nearer boat time and were told that we were welcome to stay in the bedroom as long as we needed.
The hotel is very good but was made even better by the excellent staff that the owners should be very proud of.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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England, United Kingdom
Top Contributor
204 reviews 204 reviews
53 hotel reviews
Reviews in 101 cities Reviews in 101 cities
238 helpful votes 238 helpful votes
5 of 5 stars Reviewed November 18, 2013

We stopped in the restaurant here after exploring Kirkwall as part of a 1 day trip to the Orkneys from John O'Groats. The staff couldn't have been more pleasant and accommodating - even allowing our aged Labrador into the dining room. It's pleasantly furnished in a comfortable old-fashioned style. We explained we were in a bit of a hurry to catch our coach so they brought out soup - which was delicious and then smoked salmon for my husband and something nice for me (can't remember what it was at the moment!) but the food was very good - tasty and wholesome and the service excellent. Highly recommended if you're visiting the Orkneys.

Room Tip: sorry, didn't stay just had lunch and can't find a review site for that.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kirkwallhotel, General Manager at Kirkwall Hotel, responded to this review, November 20, 2013
Thank you for a kind review, well behaved and well groomed dogs are most welcome in our hotel by prior arrangement.

Regards
Amanda Mclean
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kirkwall Hotel

Address: Harbour Street, Kirkwall KW15 1LE, Scotland
Location: United Kingdom > Scotland > Orkney Islands > Mainland > Kirkwall
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Kirkwall
Price Range (Based on Average Rates): $$
Number of rooms: 36
Official Description (provided by the hotel):
The Kirkwall Hotel with stunning views to the north is one of Orkney's finest Victorian Buildings, perfectly situated within the historic town of Kirkwall, on the picturesque harbour front, close to the marina and the main shopping area, ideal for business or leisure. ... more   less 
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Also Known As:
Kirkwall Hotel Orkney Islands

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