This is the second time we have stayed here, the first 2 years ago. This time we had a cheaper option in a lakeside room. This is some way off the main body of he hotel, and rather badly signposted. However the room was fine, indeed quite spacious, and well equipped and comfortable. Breakfast, which cost extra to our room rate, was excellent, with a good range of food and good rapid service.
The only problem was that they did not service our room at all on the second night.
This might have been a one off and my wife complained to the manager who deducted the cost of the room for that night [though he did not send anyone to fix it!].
However our experience of the restaurant on the first night was dreadful. The last time we stayed we vowed not to return because of the restaurant. Rather foolishly we thought they might have improved. Not a bit of it - if anything it was worse.
It is difficult to rate the restaurant in this hotel badly enough. We stayed here 2 years ago and did not return because of the restaurant. We thought they must have improved in the meantime but not a bit of it. The food is OK, though definitely not brilliant and the portions adequate but the service is truly abominable.
We booked a table for 19.30 and arrived at 19.25. Their system is to sit one in the lounge [presumably in the hope one will buy drinks] but we refused to do that, and after some persuasion we were reluctantly permitted to sit in the restaurant. We finally got the menu, after complaining quite vigorously, at 20.00. Half an hour. The staff were clearly following their routine and were not to be moved no matter what we said. And no, they were not apologetic.
It took about another half an hour before we got any food – an hour after we had sat down and after more complaints – and the main course eventually arrived at 2100 – one and a half hours after we had booked our table.
The restaurant was not busy – by any normal standards – and there were a number of other guests who were quite clearly annoyed by the delays. So it was not that they were overworked or overwhelmed, but they do have absolutely no apparent awareness of the guests’ feelings or requirements and even if they did they have absolutely no intention of changing their routine to suit anyone but themselves.
We ate out for the second night at a Loch Fyne which was everything this restaurant is not – and with much much better food into the bargain - and nothing would induce us to return to this restaurant again which we think is truly dreadful.
My wife had aired this with the manager who promised to meet us at breakfast the day we checked out. Needless to say he did not appear.
- Official Description (provided by the hotel):
- Set in the heart of Cheshire, Mere Court Hotel was originally built as a wedding present for William and Amy Dunkerley in 1903 and has now been lovingly and skilfully restored as a 4-star deluxe country house hotel, award-winning wedding venue, conference centre and fine dining restaurant with one AA Rosette. Set in 7 acres of landscaped gardens and grounds with a private lake in the most desirable part of the Cheshire countryside it offers ambience and rural tranquillity, despite being only 10 minutes from Manchester Airport and within easy reach of the major motorway networks (M56/M6/M62) giving access to Manchester, Liverpool and the historic City of Chester. The original house has individually designed and furnished luxury bedrooms, including two four poster suites, all with wonderful views across the beautiful grounds. The Lakeside rooms all have king size beds and Jacuzzi spa baths. This hotel has played host to a number of notable and famous guests like former US President Bill Clinton, Ruby Wax, Dawn French, Alan Titchmarsh and Spandau Ballet. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Travelocity and Odigeo so you can book your Mere Court Hotel And Conference Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Mere Court Hotel