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“Average Hotel but dreadful restaurant” 2 of 5 stars
Review of Mere Court Hotel And Conference Centre

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Mere Court Hotel And Conference Centre
4.0 of 5 Hotel   |   Warrington Road | Mere, Knutsford WA16 0RW, England   |  
Hotel amenities
Ranked #2 of 10 Hotels in Knutsford
East Anglia
Top Contributor
59 reviews 59 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
55 helpful votes 55 helpful votes
“Average Hotel but dreadful restaurant”
2 of 5 stars Reviewed September 10, 2012

This is the second time we have stayed here, the first 2 years ago. This time we had a cheaper option in a lakeside room. This is some way off the main body of he hotel, and rather badly signposted. However the room was fine, indeed quite spacious, and well equipped and comfortable. Breakfast, which cost extra to our room rate, was excellent, with a good range of food and good rapid service.
The only problem was that they did not service our room at all on the second night.
This might have been a one off and my wife complained to the manager who deducted the cost of the room for that night [though he did not send anyone to fix it!].
However our experience of the restaurant on the first night was dreadful. The last time we stayed we vowed not to return because of the restaurant. Rather foolishly we thought they might have improved. Not a bit of it - if anything it was worse.
It is difficult to rate the restaurant in this hotel badly enough. We stayed here 2 years ago and did not return because of the restaurant. We thought they must have improved in the meantime but not a bit of it. The food is OK, though definitely not brilliant and the portions adequate but the service is truly abominable.
We booked a table for 19.30 and arrived at 19.25. Their system is to sit one in the lounge [presumably in the hope one will buy drinks] but we refused to do that, and after some persuasion we were reluctantly permitted to sit in the restaurant. We finally got the menu, after complaining quite vigorously, at 20.00. Half an hour. The staff were clearly following their routine and were not to be moved no matter what we said. And no, they were not apologetic.
It took about another half an hour before we got any food – an hour after we had sat down and after more complaints – and the main course eventually arrived at 2100 – one and a half hours after we had booked our table.
The restaurant was not busy – by any normal standards – and there were a number of other guests who were quite clearly annoyed by the delays. So it was not that they were overworked or overwhelmed, but they do have absolutely no apparent awareness of the guests’ feelings or requirements and even if they did they have absolutely no intention of changing their routine to suit anyone but themselves.
We ate out for the second night at a Loch Fyne which was everything this restaurant is not – and with much much better food into the bargain - and nothing would induce us to return to this restaurant again which we think is truly dreadful.
My wife had aired this with the manager who promised to meet us at breakfast the day we checked out. Needless to say he did not appear.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MereCourtHotel, General Manager at Mere Court Hotel And Conference Centre, responded to this review, September 11, 2012
I am sorry to hear you had a disappointing experience on your recent stay and I have taken all your comments on board. Such constructive comments are most helpful and give us direction as to where we need to focus our service delivery. Kind regards.

Eloic Montagnier - General Manager
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292 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • German first
  • Any
English first
Surrey, United Kingdom
Top Contributor
60 reviews 60 reviews
23 hotel reviews
Reviews in 38 cities Reviews in 38 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 9, 2012

We had booked what looked like a bargain dinner bed and breafast deal here for a Saturday night in early September. It was £85, but you do become sceptical about bargains, and so we were waiting for evidence of why the price was so reasonable. In truth though we didn't find it anywhere. The hotel is right out on it's own, it is a lovely old building and the gardens are beautiful. We had a really big ensuite double room with a view over the fields. It was spotless, and apart from the fact that the shower head had a mind of it's own, it was really well maintained. The bed was a king size and very comfortable, we had reasonable wardrobe space and a decent sized flat screen TV. Dinner was excellent as was breakfast. All in all we really enjoyed our stay and would happily recommend it.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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MereCourtHotel, General Manager at Mere Court Hotel And Conference Centre, responded to this review, September 12, 2012
Thank you very much for taking the time to write a lovely review, I was glad to read that you enjoyed your stay with us. We hope to welcome you back very soon.

Best wishes

Eloic Montagnier - General Manager
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Wetherby, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 24, 2012

We had no idea what to expect and we were very pleasantly surprised. The room was spacious, clean and had a lovely big bed in it. The staff were all very helpful, efficient and courteous - made us feel very welcome. Dinner was in a lovely old room and the food was excellent - the best dinner we have had for a long time. Breakfast was excellent too with a delicious kipper and a well presented 'full English'. A most enjoyable short break.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MereCourtHotel, General Manager at Mere Court Hotel And Conference Centre, responded to this review, September 6, 2012
Dear Peter D,
Fantastic review!! thank you very much for your kind words.

Regards

Eloic Montagnier - General Manager
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Lincoln, United Kingdom
Top Contributor
305 reviews 305 reviews
73 hotel reviews
Reviews in 122 cities Reviews in 122 cities
168 helpful votes 168 helpful votes
4 of 5 stars Reviewed August 23, 2012

We stopped at Mere Court Hotel for one night whilst visiting reloations. There. Our room was in the main house and although numbered 308, had Osbourne on the door. The bedroom and bathroom were both rather spacious are no disabled car parking spaces close to the hotel, although valet parking is available. The bedroom had two easy chairs, which is always a bonus. The bed was comfy and there was tea and coffee making facilities as ell as one bottle of mineral water. In addition there was a very small decanter of sherry and two glasses. Free Wifi was available and worked without the need to search for and enter a password.

Before we ate, we ordered drinks from a barman who did not have much of a clue what he was doing. He seemed unsure if Glenmorangie or Jamiesons were whisky and when I established that for him, was unsure what what glass to use! He charged for Gordons Gin instead of Jamiesons and when I pointed that out to him said that as the gin was cheaper he would leave it as it was.

We order from what was described as Light Bites. The Fish and Chips, Beef Sandwiches and Omelette were all of adequate sizes. However the beef burger was rather large as it contained two burgers. Overall the food was very good.

The breakfast consisted of a cold buffet of fruit, cereals, bread, croissants etc as well as hot bacon, sausages, mushrooms, beans etc in a steamer. Eggs are cooked fresh to order. Toast like the majority of hotels looked like bread that had been thrown through a flame as it was very pale brown/white! I asked the waitress to cook my poached egg on toast like she would have her toast at home. I got toast that was hot and brown, just like toast cooked at home!!

All in all this was an enjoyable stay and if visiting relations in the area in the future, we would stay here again.

Room Tip: Try to stay in the main house.
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MereCourtHotel, General Manager at Mere Court Hotel And Conference Centre, responded to this review, September 6, 2012
Thank you very much for taking the time to write a lovely review. I was glad to read that you enjoyed your stay with us. following your review we have now done some much needed staff training on bar service and on whiskey knowledge.
The team and I hope to welcome you back in the near future.

Regards

Eloic Montagnier - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Droitwich, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 22, 2012

We stayed one night here on a TravelZoo voucher. We loved it. Our room was so quiet and relaxing and it was very spacious. The grounds were delightful. We had an early meal (my gluten free needs were dealt with professionally and helpfully) so we could go back to our room to watch Hussein Bolt on our flat screen TV. It was so lovely to have a breakfast of our choice served to our table. I hate hotels where you have to help yourself to a buffet of hard scrambled eggs, watery tomatoes and mushrooms etc. etc. We visited Tatton Park on our way to Mere Court and Liverpool the next day. We would certainly use this hotel again.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MereCourtHotel, General Manager at Mere Court Hotel And Conference Centre, responded to this review, August 23, 2012
Dear Christine P,
thank you very much for your lovely review, i was glad to read that you enjoyed your stay and surely Hussein bolt's win!! (again!)

The team and i hope to welcome you back soon.

Best wishes

Eloic Montagnier - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poulton Le Fylde, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 18, 2012

Enjoyed the stay, very clean and pleasant bedrooms.All the staff were helpful.Dining room is great and the chef catered for my gluten free diet without any problems. The gardens are well
tended and I should imagine it could be a lovely venue for a wedding.
K.Cliff
Poulton le Fylde

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MereCourtHotel, General Manager at Mere Court Hotel And Conference Centre, responded to this review, August 21, 2012
Dear Kcliff,
Thank you very much for taking the time to write a lovely review. I am glad that you enjoyed your stay with us and hope to be able to welcome you back soon.

Regards

Eloic Montagnier – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 18, 2012

Booked a lakeside room which turned out to overlook a wire fence and unattractive farmers field. That aside the room was spacious with large bed and jacuzzi bath. Then the dinner which was overlooking a very green looking lake which was supposed to be fine dining was tasty but uninspiring. There were also mosquitos in the restaurant and room. Staff were friendly but a bit disorganised. Breakfast was good but staff seemed in a hurry to clear away - assume they were getting ready for a wedding later that day. All in all it wasn't the relaxing experience I'd expected.

Stayed August 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MereCourtHotel, General Manager at Mere Court Hotel And Conference Centre, responded to this review, August 21, 2012
Dear RenLondon

Thank you very much for your feedback, I am sorry to read that you felt that your stay was disappointing, that aside I am pleased that you enjoyed our spacious bedrooms and Jacuzzi bath
.
Our Menu changes every 6 to 8 weeks and I am sorry if you felt it was uninspiring on this occasion, we will spend more time to think “outside the box” when composing our new one.

Being in the country side I agree that we have had few more flies than usual, the hot and humid weather next to farmer’s field has not helped us but I am pleased to say that they have now gone.

I do trust that this will not prevent you in visiting us again in the future

Regards
Eloic Montagnier – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mere Court Hotel And Conference Centre

Address: Warrington Road | Mere, Knutsford WA16 0RW, England
Location: United Kingdom > England > Cheshire > Knutsford
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#2 Romantic Hotel in Knutsford
#4 Business Hotel in Knutsford
#4 Family Hotel in Knutsford
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mere Court Hotel And Conference Centre 4*
Number of rooms: 34
Official Description (provided by the hotel):
Set in the heart of Cheshire, Mere Court Hotel was originally built as a wedding present for William and Amy Dunkerley in 1903 and has now been lovingly and skilfully restored as a 4-star deluxe country house hotel, award-winning wedding venue, conference centre and fine dining restaurant with one AA Rosette. Set in 7 acres of landscaped gardens and grounds with a private lake in the most desirable part of the Cheshire countryside it offers ambience and rural tranquillity, despite being only 10 minutes from Manchester Airport and within easy reach of the major motorway networks (M56/M6/M62) giving access to Manchester, Liverpool and the historic City of Chester. The original house has individually designed and furnished luxury bedrooms, including two four poster suites, all with wonderful views across the beautiful grounds. The Lakeside rooms all have king size beds and Jacuzzi spa baths. This hotel has played host to a number of notable and famous guests like former US President Bill Clinton, Ruby Wax, Dawn French, Alan Titchmarsh and Spandau Ballet. ... more   less 
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Also Known As:
Mere Court Hotel

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