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“A fantastic hotel experience” 5 of 5 stars
Review of Cottons Hotel & Spa

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Cottons Hotel & Spa
4.0 of 5 Hotel   |   Manchester Road, Knutsford WA16 0SU, England   |  
Hotel amenities
Ranked #4 of 10 Hotels in Knutsford
Galway, Ireland
Top Contributor
54 reviews 54 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
“A fantastic hotel experience”
5 of 5 stars Reviewed November 5, 2012

My wife and I stayed at this establishment for two nights recently. We have stayed at many hotels over the years but from the first moment of arrival at Cottons, I felt at ease and right at home. There is something about the hotel, staff and homely surroundings that it difficult to put into words. In short, a great hotel. A negative point of note though:

The food and drink served is excellent but rather expensive to my mind, even by hotel standards. Bring the car or get a taxi to Knutsford itself for food and beverages. Your wallet will thank you!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Mark C. Bowers - General Manager at Cottons Hotel & Spa, responded to this review, November 9, 2012
Delighted to read that your stay was so enjoyable and I have passed on your kind comments to my team. We strive to provide friendly, helpful and excellent customer service and I’m pleased that we achieved this during your stay.

I was disappointed to read that you felt our food & drink offerings are expensive, although excellent, as we aim to be competitively priced, especially if you book on our dinner inclusive rates. Our new menu has been developed with this in mind – from light, simple bites and classic dishes to the opportunity to splash out on a special occasion and enjoy a grilled lobster or Chateaubriand.

Kind regards
Mark C. Bowers - General Manager
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490 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
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English first
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 5, 2012 via mobile

Went on one of their Spa break special deals , room no 128 was very nice indeed shower was brilliant , complimentary filter coffee biscuits various teas etc very comfy , pool and Spa great , loved the outdoor jacuzzi even though its November , nice facilities to eat , lunch was great , evening meal was lovely , I had pan roasted scallops , my wife chose the fish mixed grill , staff very attentive , breakfast was great and plenty of it , all in all a very nice hotel

Stayed November 2012, traveled as a couple
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ShireHotels, Mark C. Bowers - General Manager at Cottons Hotel & Spa, responded to this review, November 9, 2012
Your positive feedback and recognition of our attention to small details is a pleasure to note and will be shared with the hotel staff.

Kind regards
Mark C. Bowers - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 4, 2012

The look and ambiance of the entrance, bar and restaurant area cannot be faulted but it was a pity that our room didnt match this standard. The room was clean and quite large but in dire need of refurbishment especially in the bathroom - the light over the bath was coming away from the ceiling, the shower curtain rail was rusty and it all looked a little worn. We had booked a double room but seemed to have been allocated a twin room where the 2 single beds had been put together - obviously resulted in a huge bed, but one with a ridge down the middle and bedding which didnt quite reach where it needed to. Away from the bed and bathroom, there was a handle missing off a cupboard and we had to request more milk to enable us to have more than 1 hot drink each. That said, there was an iron and ironing board which came in very useful and the staff were wonderful. We didnt use the spa and due to that I would say that the room itself was overpriced.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Mark C. Bowers - General Manager at Cottons Hotel & Spa, responded to this review, November 5, 2012
I apologise for the maintenance issues with your bedroom this will be addressed immediately and I am sorry this detracted from all the other positive aspect you highlighted. We hope to see you again soon.

Kind regards
Mark c. Bowers - General Manager
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zagreb
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 24, 2012

Probably this hotel is great if you have the time to use the spa. But without, it it does not really make sense to pay this kind of price. The rooms are fairly large, equipped with everything one needs. But the hotel is - as the receptionist said - in the middle of nowhere, so if you don't have a car, you are stuck or you have to take a taxi - no way you can walk to the first village for a dinner or so. The breakfast is just excellent and the waiters quite relaxed, they may forget what you asked them to bring, but you don't really care because the atmosphere is very relaxed. So for pleasure it makes sense to come here, but for business you might want to chose a more vivid location.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Mark C. Bowers - General Manager at Cottons Hotel & Spa, responded to this review, November 2, 2012
I acknowledge your feedback, particularly about our out of town location, but this does have its advantages to business people experiencing less congestion on route to us with also ample and generally secure parking. The town of Knutsford also has lots to offer and is either a 2-minute taxi ride or it is possible to walk the journey in 25 minutes.

Kind regards
Mark C. Bowers - General Manager
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Bingley, England, United Kingdom
Top Contributor
68 reviews 68 reviews
9 hotel reviews
Reviews in 40 cities Reviews in 40 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 23, 2012

We went for a spa weekend at Cottons for my birthday. The service was of a very high standard from start to finish, especially in the bar and restaurant, where nothing was too much trouble - especially for our waitress, Lill, who looked after us all weekend. The room could have done with a bit of modernising, but it was very comfortable and had everything we needed (including delicious biscuits!). The spa was great, with food served poolside, and the outdoor hot tub was a special treat. The food in the restaurant was amazing, I couldn't criticise a thing, at breakfast or dinner. We had a massage and a pedicure, both of which were great, and the spa is one of the lovliest I have visited. Highly recommended. Also, Knutsford is a lovely little town to visit if you get the chance, especially the Olde Sweet Shoppe, and the Knutsford Wine Bar.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Mark C. Bowers - General Manager at Cottons Hotel & Spa, responded to this review, October 25, 2012
Fabulous comments, thank you so much. Let’s hope we can help you celebrate another occasion in the not too distant future and we look forwarding to welcoming you back.

Kind regards
Mark C. Bowers - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
west yorkshire
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed October 19, 2012

We were booked into the Cottons as part of the F1 experience. I tagged along because of what the hotel offered. All public places are pristine. The bedroom was a huge let down. We felt as though we were put at the back of beyond. The room stank of vomit, the fan in the bathroom didnt work, the rubbish bin in the bathroom was rusty with holes in, the wardrobe door didnt shut and when looked inside the hinge was hanging off, only two sachets of sugar, dirty cups and no decaff tea. The bed had a mattress protector on which made us feel as though we were in a big cot. The bed was only a standard double with worn springs which made it very uncomfortable. When we went to reception to explain everything they replied with a smile "Oh Im sorry about that, thank you for your feedback"!?! As said in previous comments the swimming pool had swimming lessons going on which made us feel uncomfortable so we didnt do in.
We ate in the bar as the restaurant didnt open until 8pm. The menu was the same so that was fine. It took us two hours for us to be served and finished, possible a little long in our opinion. We didnt have the same waitress but three different ones who all asked the same questions. We were on the dinner, bed and breakfast rate so were given a £35 per head allowance. When we finished the bill arrived and they tried to get us to pay the full amount of £78 and then it would be taken off our hotel bill!?! We werent having any of that and only paid for the drinks we had.
No one told us either that the hotel is under a flight path for Manchester Airport so not alot of sleep.
Breakfast was in the main restaurant and was pretty standard continental and full english. £14.95 per head is a bit on the steep side for "average"
All in all a huge let down and I must say that Ive stayed in better and eaten better at a Premier Inn, especially when they guarantee a good nights sleep or your money back!
I always try and give an accurate account of any where we stay and will answer any of your questions honestly.
P.S The F1 experience was excellent and that part of the package was worth every penny.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Mark C. Bowers - General Manager at Cottons Hotel & Spa, responded to this review, October 22, 2012
I am obviously very disappointed to read your comments, especially as yours are the first negative comments we have had all year from the F1 experience. We have no excuse for a lack of attention to detail and maintenance issues in your bedroom and all aspects will be attended to straight away.

With regard to your dinner bill, we do ask guests to sign the full bill even if on an inclusive dinner rate and I am sorry if there was some confusion over this. Again, I have to say your comments are rare with regard to aircraft noise as night flights are restricted and, with our double glazing and air-conditioning, it usually ensures a comfortable night’s sleep.

Please accept my apologies for the shortfalls you have highlighted and we would welcome a future opportunity for you to return and allow us to demonstrate our true qualities.

Kind regards
Mark C. Bowers - General Manager
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London
Senior Contributor
47 reviews 47 reviews
45 hotel reviews
Reviews in 44 cities Reviews in 44 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 9, 2012

Booked the Autumn break and it didn't disappoint! After booking I had a few concerns so emailed them and within minutes the manager had phoned me back to alleviate my worries. The room, food, spa were all brilliant. The staff are all very professional and friendly. Highly recommended!!!

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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Mark C. Bowers - General Manager at Cottons Hotel & Spa, responded to this review, October 12, 2012
Delighted you enjoyed your ‘autumn break’ with us and that your room, food and the spa were all “brilliant”. I will take great pleasure in sharing your feedback with my team.

We look forward to your next visit - maybe we can help you celebrate Christmas in Knutsford?

Kind regards
Mark C. Bowers - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cottons Hotel & Spa

Address: Manchester Road, Knutsford WA16 0SU, England
Location: United Kingdom > England > Cheshire > Knutsford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Knutsford
#3 Romantic Hotel in Knutsford
#4 Family Hotel in Knutsford
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cottons Hotel & Spa 4*
Number of rooms: 109
Official Description (provided by the hotel):
The 4 Star Cottons Hotel and Spa has unique character and luxurious yet comfortable surroundings, this delightful hotel brings contemporary style into the heart of Cheshire. Set just outside the picturesque village of Knutsford, located just off the M6 and M56 and just 8 miles from Manchester International Airport. ... more   less 
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Also Known As:
Cottons Hotel And Spa
Cottons Hotel Knutsford
Cotton Knutsford
Cotton Hotel Knutsford

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