This was a disappointing stay for a number of reasons. The property is largely in satisfactory condition, and there is plenty of evidence which suggests that they can deliver a positive experience for guests. However on this occasion, the hotel let itself down by: (1) Advising when contacted by phone 24 hrs. before arrival that a dinner reservation was not necessary; but then stating on arrival that it would be difficult because they were very busy; (2) poor maintenance standards reflected in (e.g.) a patio outside a "superior" room which was neglected, dirty, overgrown and unusable; (3) hit-and-miss housekeeping which left a room unserviced during a two-night stay; etc.

The receptionist sitting eating a "full Scottish breakfast" whilst on duty at the front desk would suggest that the staff team at this hotel are not very familiar with the standards associated with a 4-star hotel, although the hotel's management clearly understand what a 4-star hotel can command in terms of rate.

On checking out the receptionist's advice in relation to a query over standards was along the lines of "The next time you stay with us please bring these matters to our attention". There won't be a next time.

From the moment we arrived at the Dryfesdale we were made to feel at home. The staff were all excellent and our room was gorgeous, patio doors, power shower, dvd player, just what we were looking for.
We were served our meal in the Glenlouis Restaurant. The food was fantastic,we could not fault it. The staff were very attentive in the bar and restaurant.
Our friends are getting married in September at the Dryfesdale so we cant wait to come back again!

My stay in this hotel was great. It has magnificent views and grounds, wonderful food, a great selection of whiskys ( I tried to get through them )!!!! and the staff are all extremely helpful, polite and very well dressed. Nothing is too much trouble. I would recommend satying here to anyone

Wonderful stay, friendly staff, great food, i would recommend this hotel to anyone