We recently stayed at the Premier Inn in Loughborough as part of a large group. When we arrived the recepton manager on duty who had dealt with out booking from the offset had completely re-arranged our whole booking.
Rooms were scattered across the hotel, instead of being close together as agreed when making the booking. Twin rooms were set as family rooms, not enough towels in the rooms after we checked in.
We had agreed with the reception manager that the table be for 34 people at 7 o'clock only to be told that due to the size of the party we would have to pre-order. This did work in our favour, as sue to another large party dining at the same time, meant we avoided a longer wait than we did.
The service in the restaurant was professional, but feel they could've been more prepared if our needs were communicated earlier. Breakfast the next morning were great,
We were aso informed at the time of booking that children stay free, this did not include evening meal as we were lead to believe at the time of making our booking.
Since leaving the hotel we have noticed several charges on the groups booking that should not be there. I have comunicated this with the incompetent reception manager, yet again, waiting a response. If you do stop at this hotel, I recommend making your booking on-line or via anybody other than the reception manager, you may get what you book.
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