A visit to this establishment on Friday 4th October has prompted me to write a review.
We have been having meals here regularly over the last 15 – 16 years and have 99% of the time had a good meal at a reasonable price (lunchtimes)
We normally visit on a Friday or Saturday lunch time.
We know all the staff and of course they know us and our likes and dislikes.
They know our order of by heart because we come so often on average 3 or 4 times a month.
We like to be seated in the front part of the restaurant or if necessary part way down and the staff know this.
I would like to say that there are other regulars that choose where they sit and they are always given their choice.
On Friday on arrival we were told we had to sit at the furthest table in the back of the restaurant, you couldn’t get any further back!! I asked a member of staff why we couldn’t sit at one of the two vacant tables at the front, she said I have fours coming in and I’m putting them there.
I replied that you could sit four on the table at the back and you know our preference is to sit here at the front.
No, she said, the back table was our only option.
When my husband came in (after parking the car) he was shocked to see where I was seated. I relayed what I had been told and when the member of staff came to take our order we said it was far too cold to sit here can’t we move, No she said this was all that was available, I’ll turn off the air con but it will get too hot!!!!
She then said “well” after we had looked at each other at her more than usual abruptness (but we were used to her manner) “are you having lunch here or not”?
We said if the air con was turned off we would stay.
She zoomed off to get the remote and duly switched it off.
Where we sat was dull, cold at first and you could smell some kind of disinfectant but as you are right near the toilet it was probably that.
We didn’t get a pot of tea and we didn’t get a plate of bread and butter until the meal came and it all came at once!!! And the sugar was slammed down on the table by the member of staff who seated us (very rude)
This is not normally how they serve you, you get tea and bread first enabling you to have a cup of tea before you eat.
Anyway we started to eat our meal, it wasn’t very hot, the peas and chips were only luke warm but where we were seated you can’t get the staffs attention very easily, so we carried on and ate 3 quarters of the meal I left the last part of my fish as I didn’t think it was cooked enough.
We got up and walked out to pay and leave. My husband went to pay and the member of staff already mentioned looked at my husband and said “your not very happy are you”? As she had asked the question he answered her and told her that no we had had terrible service and the meal wasn’t up too standard. One of the owners then came over and my husband put the money on the counter.
I had gone outside and then the waitress came outside and started to real off how she had lost someone close to her 9 years ago and there are more important things in her life than our fish and chip lunch!!!
Well excuse me but if you are in a customer facing business, and providing food, you look after the customer and at that precise moment in time it was quite important to us that we got what we were paying for!! thank you!!!
The other owner then came outside and said he would give us our money back as he was sorry we felt we had had a bad meal, we said no its ok we don’t want our money back, that’s not why we had complained it had been off today but we will be back.
He said again no let me give you your money back, we said no we don’t want it we wanted you to know what our experience had been like so you could have our feed back about our meal and service. He said again I’ll give you your money back and I don’t want you back, I don’t want you in my restaurant ever again.
My god how drastic, it is clear they can’t take any critiscm about their fish and chip shop which is a great shame as all businesses need feedback from customers but no not here. So to sum up the food they serve can go off, the staff can go slightly bonkers and regular customers get treated very badly and their answer is (if you complain about it) is your banned!!!
Well we will never frequent the place again and neither will any of our friends and neighbours as they too were horrified at our treatment.
So after 15 years we are banned, they obviously don’t care about feedback, can’t stand some one to criticise their establishment in any way, well tough on this occasion it was needed.
So beware if you want to keep going don’t dare say something was wrong you’ll be banned.
I hope you read this Rothley Fisheries you need too!!!!!!!!!!!!!!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.