No way is this a 3* hotel! We stayed here at the weekend for just one night, and we won't be returning. Our room at the front of the hotel had side windows covered in pigeon droppings and the view out of the side was of a flat roof covered in rotting pigeon droppings. I asked for a towel and was told one would be sent up to the room. Several hours later still no towel, so I went down to the unmanned reception where I waited for five minutes before eventually having to go to the bar to get one of the bar staff to sort it out.
After a disturbed nights sleep caused by drunks coming out of the night club next door and what sounded like someone water blasting the pavement outside at 5.50 am we went down to breakfast where it was totally chaotic. The management had not allowed for the large number of wedding guests staying at the hotel, so there were only two staff on who were being run ragged. No milk for the cereal, no butter for the toast, no orange juice, cooked breakfasts taking forever, people queuing to be seated, etc.
The staff we met during our stay were brilliant but that was not enough. The decor is run down, the carpets worn, etc. I guess you get what you pay for but a certain standard is still expected. You should not have to be looking at mounds of bird droppings out of your window.
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- Also Known As:
- Hatfield Hotel Lowestoft
- The Hatfield Hotel Lowestoft, Suffolk