accomodation was second rate , sheets on bed had to be changed 3 times before we got clean one, Towels had dirty handprints on day 2 ( these were the extra clean ones we asked for). Pepper dish on the dining table contained a mucus like substance, no explanation was given when highlighted with staff. The bedroom carpets were disgusting, covered in large stains all over . The shower room floors do not have a non slip surface so they are treacherous when wet, especially if you are in the shower assisting with personal care .
The entertainment was awful, it was patronising and childish to the extent that one entertainer went around the room with a plastic bag full of what i can only describe as childrens toys , and handed them out to the disabled guests to play along with whilst she sang.
The dining room is based in the basement, to access this there is a lift, it only takes one wheelchair at a time, and if you are using an electric chair the turn into the lift is very tight.
The Dining room is a cheerless room, much like a school canteen.
The food was passable, but the menu was poor, basic 3 choices in the evening , this was served from 5-6pm , breakfast from 8.30-9.30am, with no facility for any supper etc between times, so if people need to take evening meds after food, or get hungry at suppertime, Dont!!!
The hygiene was poor, sinks not cleaned daily, furniture not cleaned in rooms, bins in bathroom not emptied daily, basic things you would expect when paying £1300 for 4 nights.
The old reception area adjacent to the dining room looked like a dumping area for broken or unused items.
I feel that the staff can only work with what they are given, and as such, the staff were great , they did try to assist when asked, but when for instance, the hoist did not work, they found it very difficult to find a replacement as they did not have the equipment in the hotel .replacement handset was located the following day , and after leaving it on charge for 8 hours, it did work.
In all honesty, as a manager myself, I would not recommend this to anyone looking for a quality holiday where people with a disability are given value for money and treated with respect and dignity .
- Also Known As:
- The St Annes Hotel
- The Bond St. Annes Hotel Lytham St Anne's, UK - England
- Official Description (provided by the hotel):
- The Bond Hotel, St Anne's is a specialist hotel providing holidays for people with disabilities, their families and carers. With a full range of facilities including tailor made care packages, fully accessible coach excursions, children's entertainment during school holidays, hydrotherapy pool, live cabaret every evening and much much more. ... more less