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“Bed no breakfast” 2 of 5 stars
Review of The Claremont

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The Claremont
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1 Derbe Road, Lytham St Anne's FY8 1NJ, England   |  
Hotel amenities
1 review
4 helpful votes 4 helpful votes
“Bed no breakfast”
2 of 5 stars Reviewed August 5, 2013 via mobile

On arrival my first impressions of the accommodation were good. I was shown to a single room which seemed cosy and suitable for a nights stay in st Anne's whilst visiting my daughter who lived nearby.
During the night I had to receive medical attention and was taken to hospital due to a mouth abscess. An infection had caused me difficulty in breathing so I was taken by paramedics to Blackpool Victoria hospital and was not discharged until 5am.
The previous day I had arranged with the land lady that I would like to have breakfast at 9am. However because I was admitted to hospital and did not arrive back at the accommodation until 5.30am I presumed that my breakfast would be kept asside for me considering that the landlady was aware that I had been ill during the night. When I arrived in the lounge area at 9.30 I was urgently asked to settle my bill and did so with the land lady and then waited in the lounge expecting to then be served my breakfast. At 10am I then rang the bell to explain I needed to leave shortly and when I can be expecting my breakfast? The land lady then told me I had requested to have my breakfast at 9 which is the time they stopped serving breakfast. I was so angry, however I remained polite and then left the b&b not only tired but extremely hungry. I was not made aware that breakfast would not be served after 9, but I thought my host would be considerate enough to make an exception considering I had been taken by ambulance to the hospital during the night. I could not believe I was refused breakfast and was frankly disgusted that I was not so much as offered a slice of toast. During my time in the lounge waiting for my breakfast I noticed a sign encouraging guests to write a review on trip advisor. So this is mine: Could have been a pleasant stay as the room was ideal for my purposes. The land lady may have a qualification in sign language, but I think a course in hospitality would have been more appropriate. Although people with hearing difficulties will be catered for, should you have breathing difficulties and need hospital care you will not be treated in with the same care or courtersey. If you look like me ie a skin head with piercings and tattoos, who does not seem educated enough to write a hotel review I would not stay here. If you are a business man in a suit or a mature couple I think your hospitality would be better catered for, and I imagine you would be given the courtesy of handing your keys in at the end of your stay before you are asked to settle the bill. But if you don't look well to do you will likely have card reader rudely put before you first thing in the morning incase you make off without paying. Overall very dissatisfied with the level of hospitality. A caring host would have acknowledged that I had been taken by ambulance to hospital and at least made some effort to make my terrible experience a little better by allowing me some leeway with the breakfast policy. £30 seemed a bargain for a night stay and a breakfast, but all I got was 3hrs sleep and not so much as a piece of toast and a brew. So I have some sign language of my own for the management of the Claremont the you do not need a BSL qualification to understand.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1mapfan, Owner at The Claremont, responded to this review, August 11, 2013
We are pleased that you were happy with your room but disappointed that you felt disatisfied with our hospitality.
Breakfast times are clearly stated (from 7 am till 9 am) in the information for our guest house on the web site of the booking agent you used and in our guest room welcome folders.
Email confirmation requests payment on arrival - we generally wait till departure.
Guests are welcomed regardless of appearance, hairstyle etc.
During your arrival and greeting conversation you chose 9 am for your breakfast time.
Advise was also given as to the location of the out of hours pharmacy.
We were woken at 1 am to answer the doorbell for the paramedics and after half an hour we saw you go off to the hospital by ambulance.
Breakfasts are freshly prepared and once all guests have been served the kitchen is closed for cleaning. No food is "kept aside".
By 9:30 am we assumed that you must either be still at hospital or had decided to lie in and, like some guests do, use the beverage tray in your room and miss breakfast.
When you came into the lounge at 9:35 am and Alison enquired how you were the impression was that you were still in discomfort and probably unable to eat. She therefore presented your bill.
We sincerely hope when you next visit your daughter that you will book and stay with us again.
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54 reviews from our community

Traveler rating
    42
    10
    1
    1
    0
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Any
English first
Stafford
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2013

I stayed for a week at the Claremont, in the basic single room (Room 2), and cannot fault the place. It is scrupulously clean,tea bags etc, shower gel, shampoo and clean towels are generously provided and the clean bathrobe supplied was a touch which raised the standard from excellent to super excellent. Alison and Ray are kind, courteous and keen to ensure that all guests are happy. I appreciated the availability of early breakfasts as even on holiday I like a prompt start to each day so that I can catch early buses and trains for my trips out and cram as much as possible into my time. The breakfasts are magnificent; I have a food intolerance (cannot eat animal fat) but Alison catered for this, providing fully-skimmed milk and Flora, with no fuss. Since returning home I have been recommending the Claremont to friends, neighbours, colleagues - anyone who crosses my path actually! I hope to make a return visit in the future.

Room Tip: Anyone wanting a single would be well placed in Room 2 as the shared bathroom is very rarely used ex...
See more room tips
  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1mapfan, Owner at The Claremont, responded to this review, August 8, 2013
Thank you Andrea for writing such lovely words following your stay with us.
Alison enjoyed hearing all about your travels around The Fylde, each morning at breakfast.
You gave us some ideas of places to go ourselves in the future.
We look forward to welcoming you again on another holiday in the area.
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Chorley, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 4, 2013

We were in room 3 and while the bathroom was small, the room was fine and spotlessly clean with large fluffy towels, nice bedding. Lovely fresh full english breakfast well served. The coast is at the end of the street. The service was really good.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1mapfan, Owner at The Claremont, responded to this review, August 8, 2013
We are pleased that you enjoyed your stay.
Hopefully you will come to the area again especially the proms concert again next year.
Many thanks for taking time to review our guest house
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Gourock, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 29, 2013

My Grandson and I stayed in this B&B for one night. It is first class, the room was excellant with a good shower and soft towels to a standard better than I have experienced in many large hotels. The breakfast, in both choices offered and quality was also first class. The owner was very friendly and helpful. The owners have thought through what is needed in a B&B even down to making plates and cutlery available in the lounge area should you choose to bring in a carry out meal. It is great value for money and would be a great base for those looking to stay longer than a few nights.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1mapfan, Owner at The Claremont, responded to this review, August 8, 2013
Thank you very much for your kind comments.
We hope to welcome you again when you next attend a match
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2013

This is a B&B which is more like a boutique hotel. We stayed in room no. 1 just for one night, very comfortable, brilliant shower, soft towels, perfectly clean. Breakfast room is light & pleasant, and the food was fine. Alison, the owner, was very helpful.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1mapfan, Owner at The Claremont, responded to this review, July 21, 2013
Well high praise indeed! Thank you so much for all your kind comments.
However we feel we are happy in our Guest House/ B'n'B position and won't be changing our name to Boutique Hotel but thanks again for the compliment.
Hopefully you can visit for longer next time.
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Formby, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 24, 2013

Really enjoyed my stay very helpful owners, room was clean and pretty with lovely coffee and hot chocolate and a clean comfy dressing gown too :-) Breakfast was superb, quick and fresh, very good poached eggs on lovely brown bread i wish i was staying longer! Booklet in room full of helpful information too, i am full of praise for the owners and it was great value for money, very good location too! Thanks!

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1mapfan, Owner at The Claremont, responded to this review, June 28, 2013
Many thanks for writing such a lovely review of your recent stay with us.
We are very pleased that everything met with your requirements.
The dressing gown we feel is quite useful for guests who are using the standard room.
Hopefully you will be attending another course locally soon and we can welcome you again.
Or maybe you'll have that trip with your Mom?
Thank you again
Alison & Ray
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Newcastle Upon Tyne, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 7, 2013

This was a nice friendly b&b located within a couple of hundred yards from the beach at Lytham St Anne's. The room was clean with good quality fittings and linen, and the breakfast was very good.
The owner, Ann, was very friendly and helpful and was willing to provide a map and directions for use.
We would use this b&b again.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1mapfan, Owner at The Claremont, responded to this review, May 11, 2013
Thank you Dave & Daphne for your great review of our B & B following your stay last weekend.
You certainly had the best of the weather so far this year. Although for you Dave attending the Slot car Championships meant you were indoors most of the weekend! At least the evenings were pleasant for your walk to town for your meal and drink. Many thanks again, Alison
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Additional Information about The Claremont

Address: 1 Derbe Road, Lytham St Anne's FY8 1NJ, England
Location: United Kingdom > England > Lancashire > Lytham St Anne's
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #7 of 19 B&Bs / Inns in Lytham St Anne's
Price Range (Based on Average Rates): $
Number of rooms: 9
Official Description (provided by the hotel):
Car Parking is on road and unrestricted. Alison & Ray have been enjoying welcoming guests for over thirteen years and offer various options of en suite rooms with twins, doubles and singles available. All rooms have towels, beverage trays, flat screen tv's and hairdryers. Ray freshly prepares your order for breakfast and Alison serves you at your own table in our bright, spacious dining room. Orders for breakfast are accepted from 7:00am. Business guests are pleased that this helps them to continue early with their work day. Whilst those staying for many other reasons can choose to place their orders up until 9:00am Like "The Claremont Guest House" on Facebook for news & information on a few of the wonderful activities and events to enjoy in the area. The Fylde coast has four excellent choices of golf courses in the area including Royal Lytham & St Anne's (just a short walk) & venue for The Walker Cup 2015. Nordic Walkers don't forget your Freedom Card, Alison can help you to book a leader and walks locally. Alison completed Signature Level 2, a few years ago so is a little rusty with her BSL, but always welcomes the chance to put it into practise.For the benefit of deaf or hard of hearing guests we provide a text number which can be found on our web site. Alternatively message her through Facebook St Annes & Lytham have an excellent range of restaurants and cafes to suit all tastes and budgets. We are always happy to help and advise where you choose to dine. We look forward to welcoming you to our quiet "home from home" Guest House very soon. ... more   less 
Also Known As:
The Claremont Lytham St Anne's, UK - England

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