On arrival my first impressions of the accommodation were good. I was shown to a single room which seemed cosy and suitable for a nights stay in st Anne's whilst visiting my daughter who lived nearby.
During the night I had to receive medical attention and was taken to hospital due to a mouth abscess. An infection had caused me difficulty in breathing so I was taken by paramedics to Blackpool Victoria hospital and was not discharged until 5am.
The previous day I had arranged with the land lady that I would like to have breakfast at 9am. However because I was admitted to hospital and did not arrive back at the accommodation until 5.30am I presumed that my breakfast would be kept asside for me considering that the landlady was aware that I had been ill during the night. When I arrived in the lounge area at 9.30 I was urgently asked to settle my bill and did so with the land lady and then waited in the lounge expecting to then be served my breakfast. At 10am I then rang the bell to explain I needed to leave shortly and when I can be expecting my breakfast? The land lady then told me I had requested to have my breakfast at 9 which is the time they stopped serving breakfast. I was so angry, however I remained polite and then left the b&b not only tired but extremely hungry. I was not made aware that breakfast would not be served after 9, but I thought my host would be considerate enough to make an exception considering I had been taken by ambulance to the hospital during the night. I could not believe I was refused breakfast and was frankly disgusted that I was not so much as offered a slice of toast. During my time in the lounge waiting for my breakfast I noticed a sign encouraging guests to write a review on trip advisor. So this is mine: Could have been a pleasant stay as the room was ideal for my purposes. The land lady may have a qualification in sign language, but I think a course in hospitality would have been more appropriate. Although people with hearing difficulties will be catered for, should you have breathing difficulties and need hospital care you will not be treated in with the same care or courtersey. If you look like me ie a skin head with piercings and tattoos, who does not seem educated enough to write a hotel review I would not stay here. If you are a business man in a suit or a mature couple I think your hospitality would be better catered for, and I imagine you would be given the courtesy of handing your keys in at the end of your stay before you are asked to settle the bill. But if you don't look well to do you will likely have card reader rudely put before you first thing in the morning incase you make off without paying. Overall very dissatisfied with the level of hospitality. A caring host would have acknowledged that I had been taken by ambulance to hospital and at least made some effort to make my terrible experience a little better by allowing me some leeway with the breakfast policy. £30 seemed a bargain for a night stay and a breakfast, but all I got was 3hrs sleep and not so much as a piece of toast and a brew. So I have some sign language of my own for the management of the Claremont the you do not need a BSL qualification to understand.
- Official Description (provided by the hotel):
- Car Parking is on road and unrestricted. Alison & Ray have been enjoying welcoming guests for over thirteen years and offer various options of en suite rooms with twins, doubles and singles available. All rooms have towels, beverage trays, flat screen tv's and hairdryers. Ray freshly prepares your order for breakfast and Alison serves you at your own table in our bright, spacious dining room. Orders for breakfast are accepted from 7:00am. Business guests are pleased that this helps them to continue early with their work day. Whilst those staying for many other reasons can choose to place their orders up until 9:00am Like "The Claremont Guest House" on Facebook for news & information on a few of the wonderful activities and events to enjoy in the area. The Fylde coast has four excellent choices of golf courses in the area including Royal Lytham & St Anne's (just a short walk) & venue for The Walker Cup 2015. Nordic Walkers don't forget your Freedom Card, Alison can help you to book a leader and walks locally. Alison completed Signature Level 2, a few years ago so is a little rusty with her BSL, but always welcomes the chance to put it into practise.For the benefit of deaf or hard of hearing guests we provide a text number which can be found on our web site. Alternatively message her through Facebook St Annes & Lytham have an excellent range of restaurants and cafes to suit all tastes and budgets. We are always happy to help and advise where you choose to dine. We look forward to welcoming you to our quiet "home from home" Guest House very soon. ... more less
- Also Known As:
- The Claremont Lytham St Anne's, UK - England