I spent a weekend with a group of approx 70 delegates for a 3 days conference at this hotel. I just want to clarify that I am a constant traveller and I work in the hotel industry. I travel to minister all around the world and I have to say that the service we have received at this hotel is just appalling, disgusting, and abysmal. It is beyond belief.
I expected to spend my nights in a tiny room but did not expect to sleep in a dirty room, filthy toilets...
The carpet all over the corridors is disgusting and old. Don’t need to go the sauna as the temperature inside the building is just too high. Can’t explain why, may be their technicians don’t know how to turn it down as they did know how to adjust the air cond in the conference room.
Everything is a big issue for the staff. The conference room wasn’t clean until 09:30 and we had to clean it. The trolley they used to bring squad drinks and water was amazingly dirty, we had to ask them to take it back.
The food was cheap but ok.
My church organises conference all around the country every years and we have been looking for a place in Midland to hold our yearly meeting, sadly this hotel doesn’t meet our requirement.
One of our delegates lost a computer –laptop in the reception area and we had no proper assistance at all and according to their staff their cctv did not catch anything as it doesn’t cover the doors but only the reception.
To make the matter worse, our delegates were stuck in the lift and their incompetent duty manager (Sunday) was bold enough to tell us that one of the children stain the carpet with a cake chocolate and therefore they might ask us to pay the cost for cleaning the DIRTY AND OLD CARPET... I am still shocked and amazed.
One good point, the lady called Petra (office) was very professional, helpful and effective.
- Also Known As:
- De Vere Harben House Hotel
- De Vere Harben House Hotel Newport Pagnell
- De Vere Harben Hotel
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