I recently stayed for 3 nights with my husband and two other couples and I am still trying to get over my ordeal. After checking into our room we found large stains on the carpet, a bedside light with no cover and bare wires showing, and worse of all, a toilet that did not flush and refill properly. We complained to reception who eventually offered to move us to another room, but upon examination, the toilet did not work properly in that one either. We were promised that someone would fix it the following morning. This did not happen and upon our return the following evening and subsequent complaint, we were moved to yet another room which did at last have a working toilet.
We had breakfast on the first morning which was very poor. There was hardly any choice. A few boxes of cereal, dry white bread and apples, and no glasses for the fruit juice. Consequently we decided not to have breakfast there again, but upon returning home, we found that we had been charged for all three days' breakfast, despite assurances by the receptionist that we had only been charged for one day. We have e-mailed and telephoned trying to get a refund but the staff, as always, are at best unhelpful and at worst vey rude. So far we have had no luck.
I know this is a budget hotel, and did not expect 4 stars, but some things, like cleanliness and common courtesy do not cost a lot to provide. I would not recommend this hotel to my worst enemy and will never stay in a Days Inn again!
- Official Description (provided by the hotel):
- Situated off the M1, this Days Inn has free Wi-FI, a restaurant, a bar and free parking. Central Milton Keynes is only a 10-minute drive away. Each room at Days Inn Milton Keynes is modern and has en-suite facilities. They all offer a digital plasma-screen ... more less
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- Also Known As:
- Days Inn Milton Keynes East - m1 Hotel Newport Pagnell
- Days Inn Newport Pagnell