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“Good Staff” 4 of 5 stars
Review of Holiday Inn Milton Keynes East - M1 Jct 14

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Holiday Inn Milton Keynes East - M1 Jct 14
4.0 of 5 Hotel   |   London Road, Newport Pagnell, Milton Keynes MK16 0JA, England   |  
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Ranked #1 of 4 hotels in Newport Pagnell
Surrey
Top Contributor
344 reviews 344 reviews
104 hotel reviews
Reviews in 185 cities Reviews in 185 cities
142 helpful votes 142 helpful votes
“Good Staff”
4 of 5 stars Reviewed September 29, 2013

Nice (even if fairly standard) holiday inn. Good friendly staff and a good quality breakfast. Room was fairly standard but comfortable enough. Quality of sleep was affected by too many drunk sweary wedding guests who did not seem to be able to appreciate that the corridor might have some people sleeping on the other side of some of the doors. Not the fault of the hotel, but worth bearing in mind if staying over the weekend.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerry R, General Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review, November 13, 2013
Thank you for taking the time to review your recent stay with us here at Holiday Inn Milton Keynes East. Please accept my apologies that your sleep was interrupted by drunk guests. However, am delighted that you found the team here at the hotel friendly and efficient.
I hope to see you return in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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153 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Polish first
  • Any
English first
Milton Keynes, United Kingdom
1 review
5 of 5 stars Reviewed September 11, 2013

What a fantastic day for all!!!

Wedding venue for my daughter and son in laws wedding.
Couldn't fault the service, food or venue. The staff were wonderful from set up to end on the day !Very big thank you to all involved, all enjoyed the memorable day and would highly recommend to others.

Viv and John Kime.
(Mum and Stepfather).

Room Tip: Didn't have room but was said to be very good.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizzie Q, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review, September 18, 2013
Dear Viv and John Kime,

Thank you for taking the time to write about your daughter and son in law's wedding at our hotel. It was our pleasure to host their wedding and we are delighted that we made their special day so memorable.

I have shared your feedback with our exceptional team who are always very thankful to receive such great comments about their excellent service.

Thank you again for your review, we look forward to welcoming you back to our hotel in the near future.

Kind regards

Lizzie Quirke
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 9, 2013

Hello wedding team,

I'd like to thank you all so much. I'm afraid we can't remember all your names so, the wedding coordinaters,the fantastic toastmasters and EVERY member of staff that we came across on our wedding day and the morning after.
Nothing was too much trouble and the whole day was so smooth. Food was amazing, the breakfast and evening buffet, there was so much! 
You made our day perfect and couldn't do enough, the guests were just as blown away as we were.
Everything was perfect. You made our day perfect!
Please pass this email on to your colleagues at the hotel or let them know how much we appreciated there hard work.

Many thanks
Lisa and Tony 23/8/13 
 

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizzie Q, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review, September 18, 2013
Dear Lisa and Tony,

Thank you for posting an excellent review of our hotel. I am delighted to hear that your wedding exceeded your expectations and that you were overjoyed with all aspects of your hotel experience. It was a pleasure to host your wedding and I'm thrilled your day was made perfect due to our exceptional service delivered by our entire team.

Once again many thanks for your comments, I have passed them onto the whole team to encourage and motivate them to continue their excellent work.

We hope to see you again soon.

Kind regards

Lizzie Quirke
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Leeds, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 6, 2013

We spent 3 nights here as it is a good location for visiting Silverstone as well as a shopping spree at the MK Centre.
The hotel was spotless, not just because of the refurb, as there was a general sparkle about the place. The staff were great and we want to give a special mention to Anup & Carlo who seemed to genuinely want to make sure we had the best service.
The food was good and a slight problem was dealt with very well.
There was a wedding on 2 of the days we were there. We couldn't hear anything in our room, and the wedding parties had their own function room, although they did use the public areas for a small part of their time. We didn't mind this, and enjoyed a bit of people watching. We would stay here again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizzie Q, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review, September 18, 2013
Dear 50Lyn,

Thank you for your recent stay and feedback, I was thrilled to read that you had a comfortable and enjoyable experience with us. Thank you for your kind comments regarding the cleanliness and sparkly atmosphere of our hotel, we have just undergone a £750,000.00 refurbishment and are very happy with our newly refreshed bedrooms.

I have passed on your positive comments to Carlo and Anup and they are very grateful for your feedback, it is always a bonus when exceptional service is recognised and we are very proud of the team we have here. I am delighted that the small issue you encountered was rectified straight away and that you were able to enjoy your meal.

Thank you once again for your feedback and we hope to welcome you back to our hotel again in the near future.

Kind regards

Lizzie Quirke
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Sandhurst, United Kingdom
1 review
5 of 5 stars Reviewed September 6, 2013

I stayed here on a business induction and can honestly say that the staff are extremely helpful and friendly on and off duty especially Gary who works in the bar/lounge who went the extra mile to make everyone feel welcome and had a good knowledge of local amenities and even remembered all 5 of our names which is rare in such busy hotels. Good job fella, will definitely be staying here again.

Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizzie Q, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review, September 18, 2013
Dear Sean S,

Thank you for your recent review, I am pleased that you enjoyed your time with us and have taken the time to share your positive comments about our team on Trip Advisor.

I have passed on your feedback to Gary to act as a motivator for him to continue great work and he is very appreciative of your kind comments.

We endeavour to meet and exceed our guests requirements and we are thrilled that you had an enjoyable experience whilst staying with us. We look forward to seeing you again in the near future.


Kind Regards

Lizzie Quirke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edenbridge, United Kingdom
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed August 31, 2013

Stayed here for a few nights break as it was equidistant to where we wanted to go. Hotel clean but recent painting / makeover obviously done on the cheap as it seamed they had just painted over previously poor surfaces. Average sort of Holiday Inn rooms, they had two weddings on while we were here so it may pay you to check prior as one side of the Hotel was very noisy and Restaurant closed both nights.
Obviously a popular business hotel as at breakfast lots of people just popping in for Coffee and using the lounge, limited gym facilities and not really a family hotel.

Room Tip: When wedding or function on ask to be at the front of the hotel or on an outer room away from the co...
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review, September 17, 2013
Dear White-Wolf22,

Thank you for taking the time to complete a review on your stay

Please accept our sincerest apologies for you did not find the recent paintings to your liking and we are truly sorry for the inconvenience the event has caused you. We deeply regret that your experience was not ideal and the negative impressions you may have had.

Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests and at the same time provides us with an opportunity to improve our standards. We appreciate the feedback that we receive from our guests & this is crucial for us to address any issues that may come up. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Dhan M
Case Manager
IHGCare
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Kings Lynn
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 22, 2013

Stayed at this hotel this week and have had a few nights staying here over last few months and what makes you want to come back are the people who work here. Friendly polite ad nothing is to much trouble for them and they really want you to have a good stay. a special mention to Gary,Carlo and Anup who go that extra mile for you, a credit to your hotel and they know what customer servicd is about.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lizzie Q, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review, September 4, 2013
Dear KingsLynnGary,

Thank you for posting a review following you recent stay with us, I was delighted to read that my colleagues made your stay a memorable one and would like to thank you for your continued custom over the last few months. We have a friendly team who want to ensure a great experience for all of our guests and it is fantastic that this has been recognised . I have shared your kind comments with the team and in particular Gary, Carlo and Anup and we look forward to welcoming you back the next time you are visiting the area

Kind Regards
Lizzie Quirke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Milton Keynes East - M1 Jct 14

Address: London Road, Newport Pagnell, Milton Keynes MK16 0JA, England
Phone Number:
Location: United Kingdom > England > Buckinghamshire > Milton Keynes > Newport Pagnell
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Newport Pagnell
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Milton Keynes East - M1 Jct 14 4*
Official Description (provided by the hotel):
The Holiday Inn Milton Keynes-East M1, Jct. 14 hotel is situated in a rural location with views over open countryside and within easy reach of the M1 and central Milton Keynes. Blending Georgian elegance with modern comfort the Holiday Inn Milton Keynes - East M1, Jct. 14 provides relaxed surroundings for business or pleasure. The ideal meeting location for the M1 corridor, the hotel is located just 1/2 mile from the M1 on the A509 towards Newport Pagnell. Meet with friends or colleagues in the congenial atmosphere of the lounge bar. New for 2008, outdoor area ideal for event days, teambuilding activities including motorised events and company fun days. The Holiday Inn Milton Keynes - East M1, Jct.14 has long been established as a premier wedding. A DREAM WEDDING FOR A DREAM PRICE…2012. Our wedding package includes all the following features...• Dedicated wedding coordinator to help you every step of the way• your very own personalised website to share information with your guests• The services of our master of ceremonies• Arrival drinks and a 3 course wedding breakfast for 40 guests• Wine to compliment your chosen meal• Sparkling wine for the toast• Table linen, cake stand and knife hire• Evening buffet for 70 guests• Resident DJ• A complimentary bedroom the night prior, for either the bride or groom• Complimentary overnight accommodation for the happy couple • Special overnight rates for your guests. ... more   less 
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Also Known As:
Holiday Inn Milton Keynes - East m1, Jct. 14 Hotel Milton Keynes
Holiday Inn Newport Pagnell
Newport Pagnell Holiday Inn
Milton Keynes Holiday Inn

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