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“Better staff than food!!” 4 of 5 stars
Review of The Royal Hotel

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The Royal Hotel
3.0 of 5 Hotel   |   Palace Pound, Ross-on-Wye HR9 5HZ, England   |  
Hotel amenities
Ranked #7 of 11 Hotels in Ross-on-Wye
Hereford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Better staff than food!!”
4 of 5 stars Reviewed July 15, 2014 via mobile

We visited here this evening as a group of friends. This was my first visit since the much needed refurb. The bar area itself is lovely, bright and airy. The outside balcony area looked pleasant, however as it was a warm summer evening was packed with no where to sit.
We ordered drinks, slightly overpriced but within reason and food which appeared to be good value (two main meals for £10.99). The food that we ordered was three garlic mushroom starters, two 5oz steaks and a 8oz gammon steak. The starters were fine, good portion sizes and cooked as required. For the mains, one of the steaks ordered med-well, was not offered with a chainsaw to cut it as it should have been. Granted it's not cooked as recommended for the steak however it was unable to be consumed! I had at least five minutes of trying to cut it up into a bite sized piece with the steak knife and then a further 10 minutes trying to chew and swallow said piece!! The other steak was okay, however cooked rare. The gammon, I have been told was lovely!
Whilst hacking up the steak, a young waiter came to do a check back and asked how the meals were. We stayed ok but.... And he was gone. Around 1 minute later the bar man appeared asking if our meals were okay where I voiced my concern. He was kind enough to offer another meal instead but I had already been put off, so declined, he offered puddings which we were unsure at the time if we wanted or perhaps coffees. He was very apologetic and felt that he couldn't do enough to rectify the situation. We ended up having a complimentary round of soft drinks in a way of apology. All I can say on this is that if it wasn't for that member of staff (Simon), we would have gone away and probably never returned, instead we will be back and will support this as a local. Simon is clearly an asset to the business and should receive recognition in light of this! Thank you to him! :)

Stayed July 2014, traveled with friends
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612 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
Herefordshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 14, 2014

Visited Royal last Friday for Lunch. First visit since the new re-furbishment, which btw looks great.
Excellent lunch, Friendly and efficient staff. Beautiful surroundings with fantastic view of River Wye
Will be back again this Friday :)

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, United Kingdom
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 14, 2014

I have stayed at the Royal many times, the last about a year ago, since then they have been busy refurbing and for the money I think this hotel is great value, polite staff and a good breakfast make this a good option if you want or need to stay in Ross.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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Tonbridge, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 11, 2014

Old fashioned hotel with lots of character in a town centre position but with lovely views over the river Wye. Refurbishment taking place. Great breakfast if a little slow with service. We did not eat in the evening in the restaurant. Cosy bar with a real fire and friendly staff. Ample parking. Our room was massive with a comfortable bed and three windows with panoramic views. Some of the furniture was a little tired but the room had character. The bathroom had a noisy fan which was not fixed during the stay (waiting parts) but as no window had to turn it on with the light switch. Bathroom not the best but acceptable. Ample parking.

Room Tip: Corner room on first floor facing the river
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herefordshire, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 11, 2014

Went here to eat- waited 40 minutes for order to be taken, food took over an hour to arrive after being told 3 times over 25 minutes that they were plating ours up! Tables around us arrived after and served before. When the food did arrive it was poor and not worth the price tags- very low end pub grub but high end prices. After complaining were offered free desserts, but these took hlf an hour to arrive despite there being very few people left by then.

  • Stayed July 2014, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glos
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 5, 2014

I went here for coffee and a cake this week. The weather was lovely so we sat outside on the balcony where you have beautiful views over the river and countryside. The staff were very friendly and efficient. The coffee came with some melt in the mouth fudge - delicious - and the cake was good too! Will definitely go back and sample lunch next time.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Llanwrtyd Wells
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 5, 2014 via mobile

We visited The Royal Hotel on Wednesday evening with our daughter. It has been refurbished since our last stay early in the year. It was a beautiful evening so we sat outside on the patio to eat our meal. The views over the river were stunning but unfortunately we couldn't say the same about the food and service. Service was slow and although the young staff were kind and helpful it was obvious that they needed more staff to cope with the numbers of diners. Meal was very mediocre.

Stayed July 2014, traveled with family
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Additional Information about The Royal Hotel

Address: Palace Pound, Ross-on-Wye HR9 5HZ, England
Location: United Kingdom > England > Herefordshire > Ross-on-Wye
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #7 of 11 Hotels in Ross-on-Wye
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Royal Hotel 3*
Number of rooms: 42
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Also Known As:
Royal Hotel Ross On Wye
Royal Ross On Wye
The Royal Hotel Ross-On-Wye, Herefordshire

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