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“Quite disappointing” 2 of 5 stars
Review of Wyedean Canoe Day Trips And Activity Centre

Wyedean Canoe Day Trips And Activity Centre
Symonds Yat, Ross-on-Wye HR9 6JL, England
01600 890238
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Ranked #7 of 16 Activities in Ross-on-Wye
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Attraction details
Owner description: A Family Run Centre, Providing the most Professional and Qualified Canoe Hire and Adventure Activities in the area.
Cheltenham
Contributor
17 reviews 17 reviews
3 attraction reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Quite disappointing”
2 of 5 stars Reviewed August 14, 2012 via mobile

We booked a 1/2 day climbing session with wyedean and were very disappointed with the value for money. The parking offered is a good 20 minute walk from the point at which you climb, and you do the walking to and from the car park as part of the 3 hour session. After 40 minutes was lost for the walk and about 20 minutes was lost for the instructor to set up the initial climb and a further 10 minutes or so to set up a second climb, our 3 hour session of climbing was cut down to less than 2 hour during which we only managed 2 climbs each. All in all we paid £100 for 3 of us and it didn't feel that it was worth it for 2 hours

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyedeanCanoe, Manager at Wyedean Canoe Day Trips And Activity Centre, responded to this review, August 25, 2012
We apologize that this customer was dissatisfied with their climbing sessions.

The rock faces are not accessible by car and it is essential to access on foot. It is worth noting that the walk to the cliffs is very picturesque as you climb through the forest from the Valley floor.

We are unable to pre rig the climbs as there is a risk of them being tampered with.

We apologize that the minimum session fee of £100 seemed excessive to this customer however an Instructor to just 3 people for three hours is not bad in today's climate!

All groups are different and have differing abilities and levels of fitness, normally the walk would take 15 minutes and a groups of 3 would get in approximately 4 climbs each. We do have to tailor each session to the groups ability.

Many Thanks
Wyedean.
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90 reviews from our community

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Date | Rating
  • English first
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English first
Leeds, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Fantastic experience”
5 of 5 stars Reviewed August 11, 2012

Just come back after first time in a canoe at age 44. There were 3 of us inc my teenage son. From the moment I went in to enquire the staff were very informative and friendly, putting us at our ease immediately. The experience of canoeing 9 miles down the River Wye was glorious and was made much more so by the friendliness, professionalism and knowledge of every member of staff we came into contact with. Can't wait to go back :)

Visited August 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyedeanCanoe, Manager at Wyedean Canoe Day Trips And Activity Centre, responded to this review, August 25, 2012
We thank our valued customer for taking the time to post their review.

We are very pleased to hear that this customer enjoyed their first experience of canoeing. The trip that they completed from Kerne Bridge to Symonds Yat is one of the most picturesque on the river Wye with stunning views of the Wye Valley. We are pleased that this customer appreciated the knowledgeable advice and experience from our dedicated team of staff.

We look forward to welcoming our customer back again in the near future.

Many Thanks
Wyedean.
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Bristol, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Rugby Club Team Building Event at Wydean”
5 of 5 stars Reviewed July 29, 2012

We booked our Annual Summer Team Building event and as we had not done canoeing before we went for that. After having trouble finding a place that could take us because of the number of us (35) Wydean were able to fit us in. From the booking process to us actually getting inside the canoes they were very professional.
The two guides they sent out with us due to the high river were great, especially when they were called in to action when a pair of canoes sank.
Overall we had a great afternoon that not even the torrential rain at times could put a downer on. We would definately use Wydean again.
We also all had a drink and meal (pre-booked) at the Royal Lodge Hotel afterwards and they looked after us very well too

Visited July 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyedeanCanoe, Manager at Wyedean Canoe Day Trips And Activity Centre, responded to this review, August 25, 2012
We thank our customer for their valued custom and for taking the time to share their experience after there recent visit to us.

We are very pleased that the group enjoyed their canoeing experience as well as the professional river guides that accompanied and assisted them. The vastly experienced guides are essential when the river is higher than normal to ensure safety and pass on their valuable local and river knowledge.

We look forward to welcoming our customer back again in the near future for another enjoyable experience.

Many Thanks
Wyedean.
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Bristol, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Loads of fun for any age!”
5 of 5 stars Reviewed July 17, 2012

I have twice organised a trip for over 20 people to camp and take a river trip here. This year the river level was really high but we were all happy that safety was well attended to and it provided a lot of fun for experienced kayakers and novices. The campsite is basic but has hot showers and is just what you need to enjoy relaxing after a day on the river. Well done to all the team who overcame some very wet weather to make sure we had a great time.

Visited July 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyedeanCanoe, Manager at Wyedean Canoe Day Trips And Activity Centre, responded to this review, August 25, 2012
We thank our valued customer for taking the time to post this review.

We are very pleased that despite adverse weather conditions we were able to deliver a safe and enjoyable experience for this group. The use of our qualified river guides was required in the higher water levels to ensure this trip went ahead in a safe, controlled and enjoyable manner.

We look forward to welcoming our customers back again in the near future.

Many Thanks
Wyedean.
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uk
Top Contributor
79 reviews 79 reviews
28 attraction reviews
Reviews in 47 cities Reviews in 47 cities
107 helpful votes 107 helpful votes
“Great location but customer service needs a brush up”
3 of 5 stars Reviewed July 5, 2012

Great location however when customer services is calling to deliver bad news about a trip, no matter how justified, the conversation goes better when you're pleasant and cheerful about the option not dictatorial (especially when calling late) Trip itself was fine, we understood the situation when explained, just the initial manner caused more hassle than was needed.
On bright side, guides were fab, knowledgable and fun. Location is amazing.

Visited June 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyedeanCanoe, Manager at Wyedean Canoe Day Trips And Activity Centre, responded to this review, August 25, 2012
We thank our customer for taking the time to post a review.

We would like to apologize that the person calling to advise of the adverse river and weather conditions may not have come across particularly bright when calling late on in and evening.

It is unfortunate that on very rare occasions we have to make safety conscious decisions when the river levels change at short notice.

We are pleased that this customer enjoyed the trip with our qualified guides and were able to enjoy the stunning location.

We look forward to welcoming our guest back in the near future.

Many Thanks
Wyedean.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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